Digital Communications Coordinator I (CRM) at Clicks Group

Introduction

• We are looking to recruit a junior Digital Communications Coordinator to work within the Digital Marketing Team. This role will report into the Digital Communications Manager and be based at Clicks Head Office in Cape Town.

Job description

Job Purpose:

• To assist in implementing compelling digital communications initiatives to diverse audiences, coordinates and supports the digital presence and collaborate within and across departments to fulfil digital communications strategy.

Job Objectives:

• To brief, build and update digital communication.
• To ensure communication content is accurate and up to date.
• To utilise best practice and emerging digital communications tools while being aligned with internal processes.
• To coordinate, brief, edit, build, maintain and deploy campaigns (Email/SMS/App notifications/Pop-up/WhatsApp).
• To ensure prior approvals are received and the Deployment calendar is being adhered to.
• To assist to analyse and report on digital communication initiatives and performance.

Minimum requirements

Job related knowledge:

• Digital marketing principles, practices and global trends (applied)
• Digital communication platforms and tools (expert)
• Copywriting and editing (expert)
• Communication strategies and best practice (expert)

Job related skills:

Essential

• Innovative thinking and creative communication ideas and opportunities (intermediate)
• Maintaining relationships (intermediate)
• Analytical skills (BI, reporting) and drawing insights from data (proficient)
• Effective communication (advanced)
• Manging complexity (proficient)
• Content creation and management (advanced)
• Communication (advanced)

Desirable

• Advanced data analytics / data science
• Proficiency with publishing, content development, video and photo editing tools, digital media formats and HTML

Job experience:

Essential

• Minimum of 2 years’ experience in marketing (desirable in retail/FMCG marketing), with at least 1 years’ experience in digital communications.
• Minimum of 1 years’ experience using digital communications and social media management tools.

Desirable:

• 3 years’ experience in marketing (desirable in retail/FMCG marketing), with 1 years in digital communications.

Education:

• Essential: National Diploma in Marketing, Communication (or relevant discipline)
• Desirable: Bachelor of Commerce degree (or relevant discipline, e.g. Marketing)

Essential Competencies:

• Working with People 
• Presenting and Communicating Information 
• Writing and Reporting 
• Applying Expertise and Technology 
• Planning and Organising 
• Delivering Results & Meeting Customer Expectations 
• Adapting and Responding to Change 
• Achieving Personal Work Goals and Objectives

Apply by: 2 April 2026