Top Jobs at Clicks Group

Job Purpose

• To develop and lead the execution of the commercial healthcare strategy in order to drive sustainable growth, improve competitive advantage and increase market share through sales growth, margin optimisation and innovation, while ensuring regulatory compliance and strengthening the customer value proposition through affordability, access and availability in line with overall business objectives.

Role Overview

• The Commercial Executive: Health is accountable for the commercial performance, strategic positioning and governance of all health-related categories across the business, encompassing frontshop health categories and scheduled medicines. The role integrates commercial leadership, regulatory assurance, supplier strategy, financial planning, marketing input and omnichannel execution to deliver sustainable growth, while ensuring full alignment with relevant regulatory and professional pharmacy standards.
• Success in the role depends on balancing sales growth, margin optimisation and innovation with strict compliance requirements, strong supplier partnerships and a compelling customer health value proposition.

Key Accountabilities

• To deliver sales, margin and overall financial results for Commercial Health in line with approved budgets and strategic objectives.
• To develop and execute category strategies across frontshop health and scheduled medicines to support sustainable and competitive growth.
• To lead strategic supplier negotiations, including joint business plans, co-operative funding, M&T agreements and value added services
• To oversee pricing, promotional frameworks, and preferred product or formulary strategies in line with regulatory requirements
• To drive market share growth through range optimisation, innovation and disciplined commercial execution
• To ensure stock availability and supply continuity across all suppliers, mitigating shortage and disruption risks
• To provide commercial input into marketing and omnichannel execution to enhance customer engagement and accessibility
• To champion adherence to the Medicines and Related Substances Act, SAPC regulations and other relevant legislation
• To build strong cross-functional partnerships with internal teams including Supply Chain, Marketing, OMNI,  Finance, Store and Pharmacy Operations and HR.

Minimum requirements

Functional Expertise

• Deep understanding of retail pharmacy and frontshop health operating models
• Expertise in category management, supplier negotiation and portfolio governance
• Financial planning and margin optimisation within regulated commercial environments
• Knowledge of scheduled medicines regulation and pricing frameworks
• Understanding of consumer health trends, customer behaviour and omnichannel retailing

Skills and Attributes

• Strategic and commercial thinking with strong results orientation and the ability to anticipate market shifts.
• Proven trading capability and sound commercial judgement.
• Influencing and relationship building with internal teams, suppliers and other relevant stakeholders.
• Ability to leverage technology, analytics, and emerging platforms to enable faster, smarter decisions.
• Creativity and innovation in developing new approaches for affordability, customer engagement, and operational efficiency.
• Verbal and written communication with ability to present clear, actionable insights and negotiate effectively.
• Attention to detail and bias for action in a fast‑paced, highly competitive environment.
• Authentic and principled leadership with authority, ownership, and a collaborative approach that inspires confidence.
• Adaptability and sound judgment to navigate regulatory complexity, competitive pressure and dynamic market conditions.
• Tenacity, resilience and follow‑through under sustained pressure and ambiguity.

Minimum Requirements

• Bachelor’s degree essential; MBA or postgraduate qualification desirable.
• 10 years plus senior management experience in retail, FMCG or pharmaceutical environments with demonstrable commercial results.
• Proven track record in delivering sales growth, margin improvement, market share growth and supplier negotiations.
• Track record of authority, ownership, and leading teams under tough conditions.

Competencies

• Formulating Strategies and Concepts
• Entrepreneurial and Commercial Thinking
• Analysing
• Leading and Supervising
• Planning and Organizing
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations

Apply by: 2 April 2026

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Introduction

• Are you a qualified Pharmacist Assistant? Are you passionate about customer service? Do you want to be part of delivering exceptional Healthcare service through our Central Pharmacy Call Centre?

Job description

Job Purpose & Objectives:

• Dealing with and handling of pharmacy-related inbound calls and managing call volumes within a call centre environment
• Adhering to provided call centre regulations and SLAs
• Interacting with customers in a professional manner and with strict confidentiality within SOP
• Interacting with and assisting customers via telephone or other means regarding medication, prescription queries as well as all pharmacy digital service –related queries
• Providing exceptional customer service through ensuring the best patient care and service to support their healthcare needs
• Accurate capturing of scripts and medication orders submitted by patients via pharmacy digital platforms within provided SLAs
• Trouble-shooting and providing support to customers with regards to all pharmacy digital services and online platforms
• Accurate validation and linking of patients online digital profiles to existing dispensary profiles
• Maintaining patient database by means of accurately updating patient profiles
• Accurate and complete handling of all profiles worked on
• Interact with health care professionals where needed
• Providing assistance and support to in-store dispensaries where needed
• Liaising with all other departments where necessary to provide the best possible customer support
• Proactively recommend processes improvements to current practices in order to exceed customer expectation
• Ad hoc requirements as per operational requirements

Minimum requirements

Education:

• Further Education and Training Certificate Pharmacist Assistance (Essential)

Experience:

• Minimum 2-3 years in the role of Pharmacist Assistant Post Basic

Skills, Abilities and Job Related Knowledge

• Strong communication skills and telephone etiquette
• Customer service orientated
• Team Player
• Integrity
• Accuracy and attention to detail
• Must be bilingual (with English being one of the requirements)
• Must be able to work with patients and be adaptable to assist with various departmental duties
• Be able to use initiative in order to provide patient satisfaction
• Effective time management skills
• Adaptability
• Positive attitude
• Be able to work under pressure
• Product knowledge (including OTC)
• SAPC, GPP and relevant legal knowledge
• Knowledge of POPI Act
• Ethical working practice and compliance

Computer literacy:   

•  Essential: Unisolv
•  Essential: Marconi
•  Essential: MS Excel - Intermediate
•  Desirable: MS Word, Outlook

Essential Competencies

• Strong verbal communication skills        
• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks
• Adapting and Responding to Change

Apply by: 2 April 2026

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Introduction

• The Pharmacist is responsible for providing high standards of pharmaceutical care and dispensary services in accordance with Good Pharmacy Practice as well as certain aspects related to stock and financial management of the pharmacy

Job description

• High standards of pharmaceutical service and care
• Provision of advice and pharmacy-initiated therapy
• Scheduled substance and dispensary stock control
• Efficient dispensary administration and management
• Accurate and safe dispensing of medication
• High standards of housekeeping and merchandise display
• Financial management and operational viability
• Training and development of Pharmacist Assistants and Pharmacist Interns
• Staff management and resource planning
• Ad hoc responsibilities as required to support the operational requirements of the pharmacy

Minimum requirements

Qualifications and Experience:

• B Pharm
• Internship
• Community Service

Skills, Abilities and Job Related Knowledge:

• SAPC and relevant legal knowledge
• Customer service orientated
• Effective patient care
• Professional counselling
• Integrity
• Ethical working practice and compliance
• Accuracy and attention to detail
• IT Business Operating Systems
• Financial Management
• MS Office
• Tutorship and Coaching
• Team Player

Essential Competencies:

• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations
• Following instructions and Procedures
• Relating and Networking

Apply by: 2 April 2026

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Introduction

• We are looking to recruit a Senior Business Analyst to work within Business Analysis Team in the IT department of Clicks Group Services. The role will be based at Clicks Head Office in Cape Town and will report to the Business Analysis Manager.

Job description

Job Purpose

• We are looking for a Senior Business Analyst (BA) - Finance is responsible for identifying business needs, analyzing requirements, and proposing solutions that deliver value within the retail sector within the Group Services/Finance Business Unit.
• This role plays a critical part in bridging the gap between business stakeholders and technical teams. There are opportunities to work on various projects depending on demand e.g. SAP S4 Hana,  BAU/small requests/demand logs and other departments.
• In addition, the role plays a lead/supervisory role across BAs and contributes to the Business Analysis Centre of Excellence (BACoE).

Key Responisilities

• Plan/Strategise approach to BA work.
• Facilitate sessions e.g. workshops, interviews, with stakeholders.
• Elicit, analyze, and document requirements across the retail value chain.
• Collaborate with cross-functional teams to define solutions and support implementation.
• Document as-is and to-be process with improvement to processes/gap analysis.
• Manage UAT: support testing and validation of solutions to ensure requirements are met.
• Create and maintain clear quality documentation e.g. BRDs, user stories (with acceptance criteria), process maps, impact assessments.
• Manage requirements e.g. Traceability.
• Provide pre-project support e.g. input to business case.
• Provide support post implementation e.g. Support/Demand requests/BAU.
• Assistance business realise benefits with evidence of benefits tracking (e.g. reduced costs).
• Contribution to BACOE (Business Analysis Centre of Excellence).
• Adhere to BA Governance.
• Continuous Improvement/Ongoing development.
• Advisor to business.
• Leadership/Supervisory role to BAs.
• Mentorship/Coaching role to BAs.
• Live the Clicks values.

Minimum requirements

Qualifcations 

• Bachelor’s degree in Information Systems or related field, and/or related Business Analysis certification (e.g. through FTI – Faculty Training Institute e.g. AdBA/National Certificate , IIBA - International Institute of Business Analysis)
• Other Certifications e.g. SAP (desirable)

Experience

• Minimum 8 years’ experience as a Business Analyst
• Retail experience (advantageous).
• Proven experience working across the retail value chain including supply chain, buying, planning, warehousing, store operations, POS, ecommerce, and customer service (advantageous).
• Experience in Agile, Waterfall, or Hybrid project environments.
• Strong track record of supporting retail systems implementations (advantageous).
• Strong track record of major project/transformational implementation.
• SAP implementation - modules S4 Hana  - SAP FI/CO (Financial Accounting and Controlling).
• Managerial and/or supervisory experience (advantageous).
• Mentoring/Coaching experience.

Skills And Knowledge 

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to collaborate with technical teams and translate business needs into technical requirements.
• Knowledge of retail trends, technology, and consumer behavior.
• Proficiency in business analysis tools.
• Understanding of retail KPIs and performance metrics.
• Supply Chain (advantageous).
• SAP S4 Hana.
• BPMN (Business Process Modelling Notation).
• Influencing stakeholders.

Competencies 

• Customer-Centric Mindset
• Commercial Acumen
• Collaboration and Influence
• Critical Thinking
• Results Orientation
• Adaptability and Resilience
• Leadership values

Apply by: 2 April 2026

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Introduction

• Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).

Job description

Job Objectives:

• High standards of customer service and care
• Efficient stock control and administration, including repacking of medicine
• Efficient dispensary administration
• Accurate compounding
• Provision of general health advice
• High standards of housekeeping and merchandise display
• Ad hoc requirements as per operational requirements

Minimum requirements

Qualifications and Experience:

• Matric with Maths (Essential)
• Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)

Skills, Abilities and Job Related Knowledge:

• Product knowledge (Health isle and OTC)
• SAPC and relevant legal knowledge
• Customer service orientated
• Team Player
• Integrity
• Ethical working practice and compliance
• Accuracy and attention to detail
• Basic calculations
• IT Business Operating Systems
• MS Office

Competencies:

• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Relating and Networking
• Planning and Organising

Apply by: 2 April 2026

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Introduction

• We are looking to recruit a junior Digital Communications Coordinator to work within the Digital Marketing Team. This role will report into the Digital Communications Manager and be based at Clicks Head Office in Cape Town.

Job description

Job Purpose:

• To assist in implementing compelling digital communications initiatives to diverse audiences, coordinates and supports the digital presence and collaborate within and across departments to fulfil digital communications strategy.

Job Objectives:

• To brief, build and update digital communication.
• To ensure communication content is accurate and up to date.
• To utilise best practice and emerging digital communications tools while being aligned with internal processes.
• To coordinate, brief, edit, build, maintain and deploy campaigns (Email/SMS/App notifications/Pop-up/WhatsApp).
• To ensure prior approvals are received and the Deployment calendar is being adhered to.
• To assist to analyse and report on digital communication initiatives and performance.

Minimum requirements

Job related knowledge:

• Digital marketing principles, practices and global trends (applied)
• Digital communication platforms and tools (expert)
• Copywriting and editing (expert)
• Communication strategies and best practice (expert)

Job related skills:

Essential

• Innovative thinking and creative communication ideas and opportunities (intermediate)
• Maintaining relationships (intermediate)
• Analytical skills (BI, reporting) and drawing insights from data (proficient)
• Effective communication (advanced)
• Manging complexity (proficient)
• Content creation and management (advanced)
• Communication (advanced)

Desirable

• Advanced data analytics / data science
• Proficiency with publishing, content development, video and photo editing tools, digital media formats and HTML

Job experience:

Essential

• Minimum of 2 years’ experience in marketing (desirable in retail/FMCG marketing), with at least 1 years’ experience in digital communications.
• Minimum of 1 years’ experience using digital communications and social media management tools.

Desirable:

• 3 years’ experience in marketing (desirable in retail/FMCG marketing), with 1 years in digital communications.

Education:

• Essential: National Diploma in Marketing, Communication (or relevant discipline)
• Desirable: Bachelor of Commerce degree (or relevant discipline, e.g. Marketing)

Essential Competencies:

• Working with People 
• Presenting and Communicating Information 
• Writing and Reporting 
• Applying Expertise and Technology 
• Planning and Organising 
• Delivering Results & Meeting Customer Expectations 
• Adapting and Responding to Change 
• Achieving Personal Work Goals and Objectives

Apply by: 2 April 2026

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Job description

Job Purpose:

• To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Relevant Beauty/skincare qualification
• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

Skills, Abilities and Job Related Knowledge:

• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Good communication skills
• Interpersonal skills
• Engaging and confident

Competencies:

• Persuading and influencing
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Commercial Thinking
• Following instructions and procedures
• Working with people
• Planning and organising
• Coping with Pressures and Setbacks

Apply by: 2 April 2026

go to method of application »

Job Purpose:

• To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Relevant Beauty/skincare qualification
• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

Skills, Abilities and Job Related Knowledge:

• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Good communication skills
• Interpersonal skills
• Engaging and confident

Competencies:

• Persuading and influencing
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Commercial Thinking
• Following instructions and procedures
• Working with people
• Planning and organising
• Coping with Pressures and Setbacks

Apply by: 2 April 2026

go to method of application »

Job Purpose:

• To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Minimum requirements

Education and Experience Requirements:

• Essential: Registered Pharmacist with SAPC
• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration with SAPC as the Responsible Pharmacist
• Desirable: Retail Pharmacy experience
• Desirable: Unisolv experience

Job Knowledge and Skills Required:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labor legislation and IR practices
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing
• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

Essential Competencies

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organising
• Relating and networking
• Following instructions and Procedures
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

Apply by: 2 April 2026

go to method of application »

Job Purpose:

• To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Minimum requirements

Education and Experience Requirements:

• Essential: Registered Pharmacist with SAPC
• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration with SAPC as the Responsible Pharmacist
• Desirable: Retail Pharmacy experience
• Desirable: Unisolv experience

Job Knowledge and Skills Required:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labor legislation and IR practices
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing
• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

Essential Competencies

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organising
• Relating and networking
• Following instructions and Procedures
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

Apply by: 2 April 2026

go to method of application »

Introduction

• To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job description

Job Objectives:

• To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
• To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
• To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Registered Pharmacist with SAPC
• Desirable: Retail Pharmacy experience
• Desirable: Unisolve experience

Job Knowledge and Skills Required:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Tutorship and coaching skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

Essential Competencies

• Following instructions and Procedures
• Relating and networking
• Delivering Results and Meeting Customer Expectations
• Relating and networking
• Planning and Organising
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

Apply by: 2 April 2026

go to method of application »

Introduction

• To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job description

Job Objectives:

• To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
• To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
• To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Registered Pharmacist with SAPC
• Desirable: Retail Pharmacy experience
• Desirable: Unisolve experience

Job Knowledge and Skills Required:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Tutorship and coaching skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

Essential Competencies

• Following instructions and Procedures
• Relating and networking
• Delivering Results and Meeting Customer Expectations
• Relating and networking
• Planning and Organising
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

Apply by: 2 April 2026

go to method of application »

Introduction

• Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).

Job description

Job Objectives:

• High standards of customer service and care
• Efficient stock control and administration, including repacking of medicine
• Efficient dispensary administration
• Accurate compounding
• Provision of general health advice
• High standards of housekeeping and merchandise display
• Ad hoc requirements as per operational requirements

Minimum requirements

 Qualifications and Experience:

• Matric with Maths (Essential)
• Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)

Skills, Abilities and Job Related Knowledge:

• Product knowledge (Health isle and OTC)
• SAPC and relevant legal knowledge
• Customer service orientated
• Team Player
• Integrity
• Ethical working practice and compliance
• Accuracy and attention to detail
• Basic calculations
• IT Business Operating Systems
• MS Office

Competencies:

• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Relating and Networking
• Planning and Organising

Apply by: 2 April 2026

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

Apply by: 2 April 2026

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Introduction

• Our Youth Employment Programme offers unemployed young people an opportunity to learn and gain valuable work experience in the health and beauty retail sector.

Job description

• The programme consists of classroom learning and practical on the job training in a retail store. On completion of the programme, successful participants will receive a NQF 2 Checkout Operator occupational qualification.

Minimum requirements

• South African citizen.
• 18 – 29 years.
• Must have passed matric.
• Must be unemployed.
• Strong communication and interpersonal skills.
• Ability to work well in a team environment and be willing to learn.
• Must not be currently registered on a Learnership or Skills Programme.

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Introduction

• Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).

Job description

Job Objectives:

• High standards of customer service and care
• Efficient stock control and administration, including repacking of medicine
• Efficient dispensary administration
• Accurate compounding
• Provision of general health advice
• High standards of housekeeping and merchandise display
• Ad hoc requirements as per operational requirements

Minimum requirements

Qualifications and Experience:

• Matric with Maths (Essential)
• Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)

Skills, Abilities and Job Related Knowledge:

• Product knowledge (Health isle and OTC)
• SAPC and relevant legal knowledge
• Customer service orientated
• Team Player
• Integrity
• Ethical working practice and compliance
• Accuracy and attention to detail
• Basic calculations
• IT Business Operating Systems
• MS Office

Competencies:

• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Relating and Networking
• Planning and Organising

go to method of application »

Introduction

• Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).

Job description

Job Objectives:

• High standards of customer service and care
• Efficient stock control and administration, including repacking of medicine
• Efficient dispensary administration
• Accurate compounding
• Provision of general health advice
• High standards of housekeeping and merchandise display
• Ad hoc requirements as per operational requirements

Minimum requirements

Qualifications and Experience:

• Matric with Maths (Essential)
• Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)

Skills, Abilities and Job Related Knowledge:

• Product knowledge (Health isle and OTC)
• SAPC and relevant legal knowledge
• Customer service orientated
• Team Player
• Integrity
• Ethical working practice and compliance
• Accuracy and attention to detail
• Basic calculations
• IT Business Operating Systems
• MS Office

Competencies:

• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Relating and Networking
• Planning and Organising

go to method of application »

Introduction

• Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).

Job description

Job Objectives:

• High standards of customer service and care
• Efficient stock control and administration, including repacking of medicine
• Efficient dispensary administration
• Accurate compounding
• Provision of general health advice
• High standards of housekeeping and merchandise display
• Ad hoc requirements as per operational requirements

Minimum requirements

Qualifications and Experience:

• Matric with Maths (Essential)
• Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)

Skills, Abilities and Job Related Knowledge:

• Product knowledge (Health isle and OTC)
• SAPC and relevant legal knowledge
• Customer service orientated
• Team Player
• Integrity
• Ethical working practice and compliance
• Accuracy and attention to detail
• Basic calculations
• IT Business Operating Systems
• MS Office

Competencies:

• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Relating and Networking
• Planning and Organising

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

go to method of application »

Job Purpose:

• To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Relevant Beauty/skincare qualification
• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

Skills, Abilities and Job Related Knowledge:

• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Good communication skills
• Interpersonal skills
• Engaging and confident

Competencies:

• Persuading and influencing
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Commercial Thinking
• Following instructions and procedures
• Working with people
• Planning and organising
• Coping with Pressures and Setbacks

go to method of application »

Introduction

• Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.

Job description

Job Purpose:

• To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at grade 12 level
• Essential: Relevant Retail/Business Management qualification (External applicants)
• 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience

Skills, Abilities and Job Related Knowledge:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing
• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

go to method of application »

Introduction

• Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job description

Job Purpose:

• To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand. 

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: Relevant Retail/Business Management qualification (External applicants)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Knowledge of people management
• Knowledge of competency based interviewing
• Numeracy skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy

Essential Competencies

• Following instructions and procedures
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Working with people
• Analysing
• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Coping with Pressures and Setbacks

go to method of application »

Introduction

• To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job description

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Knowledge:

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices 
• Knowledge of competency based interviewing

Skills:

• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Strong financial acumen

Competencies:

Essential:

• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations

Desirable:

• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)

go to method of application »

Introduction

• The Group Marketing Manager is responsible for developing and executing integrated marketing strategies that drive brand awareness, customer acquisition, franchisee sales growth, and long-term brand equity across the Sorbet portfolio.
• The role also leads the management and growth of the Sorbet loyalty programme and ensures strategic alignment with Clicks to maximise customer acquisition, brand equity and shared commercial opportunities.

Job description

KEY RESPONSIBILITIES 

Brand Strategy & Positioning

• Develop and implement the overall Sorbet brand strategy 
• Ensure consistent brand identity across all customer touchpoints 
• Drive brand differentiation in the beauty, grooming and wellness category 
• Strengthen brand equity through strategic partnerships and collaborations 
• Align brand messaging with key business partners 

Campaign Planning & Execution

• Lead the annual marketing calendar aligned to strategic and commercial objectives 
• Develop integrated campaigns (ATL, BTL, digital, in-store, PR) 
• Manage seasonal promotions and tactical sales initiatives 
• Oversee creative development and agency deliverables 

Loyalty Programme Management & Growth

• Own the strategy, development and growth of the Sorbet loyalty programme 
• Drive customer acquisition through loyalty-led initiatives 
• Increase member engagement, frequency and spend 
• Develop targeted campaigns leveraging customer data and insights 
• Track loyalty performance metrics and optimise programme effectiveness 
• Partner with operations and franchisees to embed loyalty in-store execution 
• Identify opportunities to enhance customer lifetime value 

Strategic Alignment with Clicks

• Drive marketing alignment with Clicks to enhance brand equity and awareness 
• Develop joint customer acquisition initiatives leveraging Clicks database
• Identify cross-promotional opportunities between Sorbet and Clicks 
• Drive Clicks ClubCard usage through loyalty programme mechanics 
• Partner on key campaigns, launches and promotional activity 
• Leverage Clicks media channels and footprint to drive traffic to Sorbet stores 

Franchise Marketing Support

• Partner with franchisees to drive local store marketing initiatives 
• Provide toolkits and guidelines for consistent execution 
• Support new stores and revamp store openings 
• Monitor franchise marketing compliance with brand standards 

Digital & Customer Growth

• Drive digital marketing strategy including paid media, social and CRM 
• Grow customer database and loyalty engagement 
• Optimize customer acquisition and retention initiatives 
• Oversee website and e-commerce marketing (when applicable) 

Trade & Retail Marketing

• Develop in-store communication and point-of-sale material 
• Partner with operations to drive footfall and conversion 
• Work closely with Services to support treatment and retail promotions together with new innovation launches  
• Align marketing activity with operational capacity and utilisation 

Partnerships & PR

• Identify strategic brand partnerships and collaborations 
• Manage PR and influencer strategy 
• Drive brand visibility through events and activations 
• Build relationships with key media stakeholders 

Budget Management

• Manage and allocate group marketing budget 
• Track ROI and effectiveness of marketing spend 
• Ensure cost-effective delivery of campaigns 
• Provide monthly budget reporting and reporting aligned to CPA requirements  

Analytics & Reporting

• Track campaign performance against KPIs 
• Analyse customer insights and market trends 
• Provide franchise network performance reporting 
• Use data to refine and improve marketing effectiveness 

Success in the Role Looks Like

• Strong, consistent Sorbet brand presence 
• Marketing that drives measurable store revenue 
• High franchisee engagement and adoption 
• Effective national campaigns with local relevance 
• Increased customer loyalty and repeat visits 

Minimum requirements

Educational & Experience requirements 

• Bachelor’s degree in Marketing, Business, or related field 
• 5–8 years marketing experience (retail, beauty or franchise preferred) 
• Strong integrated campaign management experience 
• Experience supporting franchise businesses 
• Digital marketing and CRM experience 
• Budget management and ROI tracking 
• Strong stakeholder management skills 

Key Performance Indicators (KPIs)

• Like-for-like sales growth 
• Customer acquisition and retention 
• Campaign ROI 
• Brand awareness metrics 
• Franchisee marketing satisfaction 
• Database growth and engagement 
• Digital conversion rates 
• Contribution of Clicks to new customers 

Competencies

• Commercially driven 
• Strong leadership and influence 
• Creative thinking with execution focus 
• Customer-centric mindset 
• Excellent communication skills 
• Ability to manage multiple stakeholders