Senior Business Analyst (SAP Finance) at Clicks Group

Introduction

• We are looking to recruit a Senior Business Analyst to work within Business Analysis Team in the IT department of Clicks Group Services. The role will be based at Clicks Head Office in Cape Town and will report to the Business Analysis Manager.

Job description

Job Purpose

• We are looking for a Senior Business Analyst (BA) - Finance is responsible for identifying business needs, analyzing requirements, and proposing solutions that deliver value within the retail sector within the Group Services/Finance Business Unit.
• This role plays a critical part in bridging the gap between business stakeholders and technical teams. There are opportunities to work on various projects depending on demand e.g. SAP S4 Hana,  BAU/small requests/demand logs and other departments.
• In addition, the role plays a lead/supervisory role across BAs and contributes to the Business Analysis Centre of Excellence (BACoE).

Key Responisilities

• Plan/Strategise approach to BA work.
• Facilitate sessions e.g. workshops, interviews, with stakeholders.
• Elicit, analyze, and document requirements across the retail value chain.
• Collaborate with cross-functional teams to define solutions and support implementation.
• Document as-is and to-be process with improvement to processes/gap analysis.
• Manage UAT: support testing and validation of solutions to ensure requirements are met.
• Create and maintain clear quality documentation e.g. BRDs, user stories (with acceptance criteria), process maps, impact assessments.
• Manage requirements e.g. Traceability.
• Provide pre-project support e.g. input to business case.
• Provide support post implementation e.g. Support/Demand requests/BAU.
• Assistance business realise benefits with evidence of benefits tracking (e.g. reduced costs).
• Contribution to BACOE (Business Analysis Centre of Excellence).
• Adhere to BA Governance.
• Continuous Improvement/Ongoing development.
• Advisor to business.
• Leadership/Supervisory role to BAs.
• Mentorship/Coaching role to BAs.
• Live the Clicks values.

Minimum requirements

Qualifcations 

• Bachelor’s degree in Information Systems or related field, and/or related Business Analysis certification (e.g. through FTI – Faculty Training Institute e.g. AdBA/National Certificate , IIBA - International Institute of Business Analysis)
• Other Certifications e.g. SAP (desirable)

Experience

• Minimum 8 years’ experience as a Business Analyst
• Retail experience (advantageous).
• Proven experience working across the retail value chain including supply chain, buying, planning, warehousing, store operations, POS, ecommerce, and customer service (advantageous).
• Experience in Agile, Waterfall, or Hybrid project environments.
• Strong track record of supporting retail systems implementations (advantageous).
• Strong track record of major project/transformational implementation.
• SAP implementation - modules S4 Hana  - SAP FI/CO (Financial Accounting and Controlling).
• Managerial and/or supervisory experience (advantageous).
• Mentoring/Coaching experience.

Skills And Knowledge 

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to collaborate with technical teams and translate business needs into technical requirements.
• Knowledge of retail trends, technology, and consumer behavior.
• Proficiency in business analysis tools.
• Understanding of retail KPIs and performance metrics.
• Supply Chain (advantageous).
• SAP S4 Hana.
• BPMN (Business Process Modelling Notation).
• Influencing stakeholders.

Competencies 

• Customer-Centric Mindset
• Commercial Acumen
• Collaboration and Influence
• Critical Thinking
• Results Orientation
• Adaptability and Resilience
• Leadership values

Apply by: 2 April 2026