Director: Service Delivery Satisfaction Assessment and Improvement at Department of Public Service and Administration

REQUIREMENTS :

• A minimum qualification at NQF level 7 in Public Administration / Management / Business Studies or equivalent qualification within the above-mentioned fields as recognised by SAQA.
• Minimum 5 years at Middle/ Senior management. Minimum 8 years’ appropriate experience in Service Delivery Improvement environment. Knowledge of Constitution of the Republic of South Africa, Government legislative frame, Public Service legislative and policy frameworks, Government programs such as the National Development Plan, Key Strategic Priorities of Government and Understanding of Operations Management.

DUTIES :

• Lead the strategic development, refinement and institutionalisation of prescripts relating to Service Delivery Satisfaction Assessment and Improvement across the public service. Manage the provision of implementation support to departments. Manage monitoring and evaluation of compliance and impact assessments of prescripts on Service Delivery Satisfaction and Improvement. Manage all the operations, systems and processes of the Directorate.
• Provide technical advice, support and capacity building to support the implementation of Service Delivery Improvement Plans, public Service Charter and Service Standards. Provide support to the Negotiation Team in the PSCBC on the institutionalisation of the Public Service Charter and the Resolutions.
• Manage the Directorate’s strategic planning, performance management, human and financial resources. Manage all the operations, systems, and processes of the Directorate.