Director, Student Enrolments at 2U

What We’re Looking For:

The Director, Enrolments is responsible for delivering on company regional enrolment goals through the implementation and execution of sales best practice using conversion strategies. The Director, Student Enrolments is also responsible for the growth and scale of their allocated portfolio within the region.

Responsibilities Include, But Are Not Limited To:

Drive overall regional performance

• Collaborate with matrix stakeholders such as Marketing, Student Success and Program Management as a point of escalation from the first line Manager who directly oversee enrolment advisors to identify opportunities across the portfolio.
• Create, communicate and maintain pre-enrolment standard operating policies and processes to ensure consistency in the student experience.
• Review standard operating policies and processes regularly (quarterly updates).
• Maintaining accountability for multiple course performance.
• Drive operational change and overall portfolio improvement by interpreting data and reports, with support from the Data Science and Operations teams.
• Drive efficiencies by identifying opportunities to implement and improve communication mediums and technology with support from CRM Operations.
• Deliver on strategic business priorities identified by VP.

Internal and external stakeholder management

• Manages relationships with Regional General Manager, University Stakeholders, Finance, Marketing and Student Success to ensure delivery of business growth.
• Collaborating directly and regularly with university partners and short course leadership regarding current and future program performance with a focus on student satisfaction, student outcomes and program/course completion.

Team management

• In partnership with fellow leadership and 2U Talent Management, implementing strategies to positively impact team engagement and staff retention rates.
• Support, mentor, guide direct reports.
• Continuously manage performance and behaviour of direct reports by conducting frequent 1:1 meetings on priorities/responsibilities, conducting bi-annual performance reviews and ensuring team quarterly and annual goals are achieved as per agreed upon business requirements.
• Identify and manage future growth of team as per business requirements.
• Manage staff welfare and training budgets.
• Manage disciplinary processes as per 2U policies.
• Ensure accurate resourcing as per the resourcing model per course.
• Manage the end to end recruitment process with Talent Acquisition team.

Things That Should Be In Your Background:

• Tertiary qualification required.
• At least 5 years years experience directly related to the duties and responsibilities specified.
• 2-3 years people management experience in the South African context with basic knowledge of the BCEA.
• Proven ability to manage a team of highly educated, professional staff of minimum of 10 staff members.
• Excellent computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint).

Other Attributes That Will Help You In This Role:

• Strong sales and customer service background in the Edtech Industry would be beneficial.
• Exposure to Salesforce, HubSpot, Google Suite, Tableau are advantageous.