Dispatch Clerk and Marketing Support (AD 61) at Werkie

Key Responsibilities:

Dispatch & Logistics:

• Prepare, check, and dispatch customer orders accurately and timeously.
• Verify stock against invoices and delivery notes before dispatch.
• Coordinate daily delivery schedules with drivers and warehouse staff.
• Ensure correct labelling, documentation, and proof of delivery processes.
• Follow up on outstanding deliveries and resolve dispatch-related queries.
• Maintain accurate dispatch records and filing systems.
• Assist with stock control, stock counts, and general warehouse duties.
• Ensure loading and offloading is done safely and according to company procedures.

Stock & Administrative Duties:

• Capture dispatch information on the system accurately.
• Report damaged, missing, or incorrect stock immediately.
• Liaise with sales staff regarding order readiness and customer collections.
• Maintain cleanliness and organisation of the dispatch area.

Light Social Media Assistance:

• Assist with taking photos of new stock, promotions, and in-store displays.
• Post approved content on company social media platforms (e.g., Facebook).
• Respond to basic customer queries on social media under management guidance.
• Share promotional specials and marketing campaigns as instructed.
• Support in maintaining a positive online presence for the store.

General Duties:

• Provide friendly and professional customer service at all times.
• Support other departments when operationally required.
• Adhere to company policies, procedures, and safety regulations.

Job Requirements:

• Standard 8
• Proficiency in Canva and MS Excel.
• Strong administrative skills.
• Own Reliable Transport and Valid drivers license
• Experience in dispatch, logistics, and administration is a bonus.
• Must be a team player, with the ability to manage multiple tasks simultaneously.
• Ability to handle fast-paced and high-pressure environments.

Key Characteristics:

• Strong attention to detail.
• Excellent written and verbal communication skills.
• Strong time management and organisational skills.
• Ability to work independently and as part of a team.