Dispatch Clerk at Freedom Stationery (Pty) LTD

Job Description

• Freedom Stationery is seeking a detail-oriented and organized Dispatch Clerk to join our Warehouse team. The successful candidate will be responsible for ensuring the accurate and efficient coordination of dispatch operations including processing, verifying, and dispatching finished goods in line with company procedures and customer requirements. This position plays a vital role in maintaining inventory accuracy, ensuring timely deliveries, and supporting high customer satisfaction levels.

Job Requirements
Key Responsibilities:

• Coordinate daily dispatch activities and assign delivery routes.
• Ensure all goods are correctly checked, packed, and dispatched on time.
• Generate, verify, and file dispatch documentation (delivery notes, waybills, invoices, manifests).
• Liaise with internal teams (Sales, Customer Service, Production) to align order fulfilment.
• Communicate proactively with customers regarding delivery progress and delays.
• Verify physical stock against dispatch documentation and report any discrepancies.
• Ensure compliance with company policies, safety standards, and transport regulations.
• Capture dispatch data accurately into the ERP/logistics system and compile performance reports.
• Support team operations and assist with ad-hoc dispatch tasks as required.

Qualifications & Experience:

• Minimum Qualification: Grade 12 (Matric).
• Preferred Qualification: Certificate or Diploma in Logistics, Supply Chain, or Warehouse Management.
• Experience: 2–3 years in a dispatch or warehouse-related role (FMCG/manufacturing environment advantageous).
• Proficiency in ERP systems (e.g., Syspro) and dispatch documentation processes.
• Knowledge of inventory control, transport regulations, and OHS standards.

Skills & Competencies:

• Excellent attention to detail and time management.
• Strong communication and organizational skills.
• Ability to work effectively under pressure and meet deadlines.
• Computer literacy and data accuracy.
• Teamwork, integrity, and reliability.