Distribution Controller at Tiger Brands

• Manage the Driver Sales team to ensure deliveries are on time, in full, and according to agreed schedule and volumes. Manage the effective distribution of products. Identify and implement best fit route optimization model and systems. Implement bakery’s operational plans to optimize distribution channels and penetrate the market.

WHAT YOU WILL DO:

Safe and responsible use of the vehicle

• Vehicle defect management
• Liaise with distribution on kilometers

Account for stock and money

• Manage driver orders
• Manage outgoing stock versus route sheets
• Manage driver balances
• Manage returns
• Manage stock on truck

Staff management

• Control of weekly wages
• Implement a leave roster
• Manage crew attendance
• Manage pipeline time
• Do on-the-route coaching
• Ensure that drivers maintain a tidy, professional appearance at all times
• Attend to disciplinary issues

Distributor management

• Balance distributors
• Highlight order changes

Truck Management

• Understand truck capacities and make adjustments where required

On time delivery

• Manage departure times
• Manage emergency / second round deliveries

Positive basket flow

• Manage baskets

Crew Supervision

• Manage discipline (late-coming, absenteeism, etc)
• Ensure transport has been arranged for Driver Salesman & Van Assistants
• Ensure that drivers receive all invoices and that it balances back to stock on truck
• Manage departure times & on-time delivery
• Manage leave rosters & ensure leave relievers are in place
• Manage day off rosters and ensures the reliever is in place
• Induct new driver salesman & van assistants into Albanys way of working (Driver & Van Assistant Job profile) Ensure understanding

Induction

• Standardize induction for Driver Salesman which covers Job profile and all the requirements of the job/paperwork to be completed, etc.

Sales

• Support Sales team to develop new markets through delivering to new outlets and drive business development with existing customers.
• Build excellent relations with the trade (customers) and truck crews (Drivers & Van Assistants)
• Conduct daily driver debriefs to review route performance, utilising the debrief form
• Consistent monitoring of the distribution network (Route viability and Performance).
• Manage returns and stock on truck
• Liaise with Telesales
• Fill in as a relief Distribution Controller where required
• Meet daily, weekly and monthly sales targets

In-trade Execution

• Credit returns minimized as per Bakery policy
• Baskets Management- Baskets’ Movement, Basket Counts and control

Customer relations

• Open new accounts (Cash/Credit account customers in General Trade)
• Ensure outstanding monies are collected daily
• Ensure special deliveries made and customer queries handled
• Ensure that the customer data is reviewed and updated regularly

Quality

• Understand the requirements of product quality
• Learn how to deal with customer complaints
• Report consumer complaints to Sales Manager
• Manage market incidents
• Understand and manage the withdrawal/recall process
• Understand the logistics process

Trade Marketing

• Support customer and route plans
• Support plan and implement competitive sales plans to bring about a substantial volume growth
• Understand applicable Channel Strategies
• Understand the Customer Management process
• Understand Pricing Strategies

WHAT YOU WILL BRING TO THE TABLE:

• Excellent communication skills – written and oral
• Good interpersonal skills
• Decision making ability
• Problem solving ability
• Figures orientation
• Detail orientation
• Personal Effectiveness – Analytical and problem solving skills;; ability to work under pressure; assertive, proactive and decisive; customer service orientation, detail oriented; excellent verbal and written communication skills, team player

Experience

• Matric or equivalent qualification
• National Diploma/3 year Degree in Sales & Marketing preferred
• Minimum of 3 years sales experience in a FMCG environment
• Valid drivers’ license
• Prepared to work long hours when required
• Prepared to work weekends and public holidays
• Prepared to work in informal and formal trade sector