The South African Breweries (SAB) is a subsidiary of AB InBev. Founded in 1895, SAB is South Africa’s top brewer and leading distributor of beer.
For more than 120 years SAB has been an integral thread in the social fabric of our country and continues to play a crucial role in the national economy. The company operates seven breweries and 40 depots in Sout...
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In trade coaching with errant offenders on MBFU, refusals and OODD
Ensuring that delivery modes share us adhered and continually look for opportunities to pursue cheaper modes
Master Data verified for accuracy
Carry out in-trade Owner Driver standard verification
Adherence to market visit plan within trade presence at a minimum of x4 days a week ensuring adherence to SOPs and OWDs done to open the gap where necessary Quality Management
Ensure Quality is clear in the Route Delivery Execution Process and people know and follow it.
Ensure all employees understand the customer complaint process. Process is in place, KPI is tracked and there are action plans to improve results. Consumer complaints GOPS are being tracked and implemented
Ensure that the driver base is trained and equipped to identify quality related issues and understands correct handling methodology to minimise issues Capacity Occupation and Refusal Management
Establish SLA with 2DCP on Capacity Occupation daily optimization
Ensure that appropriate communication channel in place and action plans have been developed to track Refusals
Ensure return policies are in place and they cover all items and they are adhered to and updated. Support Service Social Systems
Establish routines to with CXC to track performance
Create an environment that allows for cross functional learning and integration.
Minimum Requirements:
Relevant 3 year tertiary degree/diploma, preferably in Supply Chain and or Logistics
2 years’ experience in a customer service role within an FMCG Supply Chain and or Logistics
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