Doctor Relationship Officer at Mediclinic

REQUIRED EDUCATION

• Diploma in Office Administration or Business Administration (NQF 6)
• Proficient in Microsoft Office Suite and CRM/Referral Management systems (e.g., SHRM).
• Valid driver’s license (due to travel requirements).

DESIRED EDUCATION:  

• Bachelor’s degree in Healthcare Administration,    Business Administration, or related field
• Certification in Project or Stakeholder Management.
• Training in Data Analytics or Business Intelligence platforms.
• Microsoft Dynamics 365 Certificate and/or Healthcare Services Management Certificate

REQUIRED EXPERIENCE

• Minimum 3 years' experience in a healthcare coordination, referral, or stakeholder management role.
• Experience with CRM/database systems and doctor master data management.
• Exposure to referral network development and stakeholder communication.

DESIRED EXPERIENCE:  

• Previous experience working in a hospital environment or private healthcare setting.
• Knowledge of national CPD programme coordination and compliance structures.

KEY RESPONSIBILITY AREAS

• Doctor Relations Management: Monitor doctor feedback via SHRM; distribute bed-days sold reports; assist in DRM recruitment and workshop planning.
• Information Management:Administer SHRM; first-level SHRM support; supports DRMs with data mining, trend analysis, and system training; ensures accuracy of doctor master data; maintains accurate master doctor data across platforms, including EBX, ensuring consistency and compliance.
• Communications: Manage doctor communications per platform; maintain events calendar and doctor query resolution; maintain integrity of doctor profiles.
• Practice Development: Monitor practice development actions; assist DRMs with practice establishment; provide referral analysis.
• Referral Management: Evaluate referral network expansion; coordinate referral plans and reports; monitor referral patterns and motivate DRMs.
• Continuous Quality Management: Monitor DRM adherence; support performance management and regional visits; share best practices.
• Systems & Platform Maintenance: Maintain accuracy of data across DRM systems and portals; on-board/off-board DRM staff; provide technical training.
• Client Satisfaction: Ensure client expectations are met; maintain professional ethics; support a service-driven culture.
• Research & Insights: Conduct doctor surveys; gather feedback; report competitor activity and actionable field intelligence.
• Doctor Sourcing & Recruitment: Assist in recruitment, identify new PO opportunities, and succession planning; align with recruitment policies
• Financial Oversight: Monitor cost-centre reports; clarify variances; ensure cost-effective delivery.