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  • Posted: Feb 13, 2026
    Deadline: Not specified
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  • Mediclinic Southern Africa is a private hospital group operating in South Africa and Namibia focused on providing acute care, specialist-orientated, multi-disciplinary hospital services and related service offerings. We place science at the heart of our care process by striving to provide evidence-based care of the highest standard. The group currently opera...
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    Doctor Relationship Officer

    REQUIRED EDUCATION

    • Diploma in Office Administration or Business Administration (NQF 6)
    • Proficient in Microsoft Office Suite and CRM/Referral Management systems (e.g., SHRM).
    • Valid driver’s license (due to travel requirements).

    DESIRED EDUCATION:  

    • Bachelor’s degree in Healthcare Administration,    Business Administration, or related field
    • Certification in Project or Stakeholder Management.
    • Training in Data Analytics or Business Intelligence platforms.
    • Microsoft Dynamics 365 Certificate and/or Healthcare Services Management Certificate

    REQUIRED EXPERIENCE

    • Minimum 3 years' experience in a healthcare coordination, referral, or stakeholder management role.
    • Experience with CRM/database systems and doctor master data management.
    • Exposure to referral network development and stakeholder communication.

    DESIRED EXPERIENCE:  

    • Previous experience working in a hospital environment or private healthcare setting.
    • Knowledge of national CPD programme coordination and compliance structures.

    KEY RESPONSIBILITY AREAS

    • Doctor Relations Management: Monitor doctor feedback via SHRM; distribute bed-days sold reports; assist in DRM recruitment and workshop planning.
    • Information Management:Administer SHRM; first-level SHRM support; supports DRMs with data mining, trend analysis, and system training; ensures accuracy of doctor master data; maintains accurate master doctor data across platforms, including EBX, ensuring consistency and compliance.
    • Communications: Manage doctor communications per platform; maintain events calendar and doctor query resolution; maintain integrity of doctor profiles.
    • Practice Development: Monitor practice development actions; assist DRMs with practice establishment; provide referral analysis.
    • Referral Management: Evaluate referral network expansion; coordinate referral plans and reports; monitor referral patterns and motivate DRMs.
    • Continuous Quality Management: Monitor DRM adherence; support performance management and regional visits; share best practices.
    • Systems & Platform Maintenance: Maintain accuracy of data across DRM systems and portals; on-board/off-board DRM staff; provide technical training.
    • Client Satisfaction: Ensure client expectations are met; maintain professional ethics; support a service-driven culture.
    • Research & Insights: Conduct doctor surveys; gather feedback; report competitor activity and actionable field intelligence.
    • Doctor Sourcing & Recruitment: Assist in recruitment, identify new PO opportunities, and succession planning; align with recruitment policies
    • Financial Oversight: Monitor cost-centre reports; clarify variances; ensure cost-effective delivery.

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    Method of Application

    Interested and qualified? Go to Mediclinic on careers.mediclinic.com to apply

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