Driver Programmes Administrator Internship at takealot.com

Requirements:

Qualifications & Experience:

Matric/Grade 12 certificateCompleted N6 in Business Administration, Project Management

Key Responsibilities: 

General Administration:

• Process invoices and ensure precise maintenance of financial records
• Draft basic legal documents, including Non-Disclosure Agreements (NDAs)
• Establish and maintain comprehensive, organised filing and documentation systems
• Manage and facilitate email correspondence between both internal and external stakeholders
• Deliver general administrative support to the public policy team

Driver Lifecycle Management : 

• Manage and track drivers across the entirety of the programme lifecycle 
• Coordinate with drivers and service providers during the vetting process
• Maintain consistent communication with drivers to facilitate smooth progress

Training & Licensing Coordination: 

• Provide logistical support and assistance to learners for training enrollment
• Monitor learner progress and completion rates by liaising directly with driving schools
• Identify and track training milestones, proactively addressing potential delays or issues 
• Coordinate the scheduling of training sessions across various Takealot hubs

Stakeholder Collaboration: 

• Work closely with recruitment and onboarding teams to coordinate onboarding for drivers 
• Facilitate agreements with bike suppliers and drivers
• Facilitate communication between learners and internal teams 
• Provide regular updates on driver progression to relevant stakeholders

Operational Support: 

• Assist drivers with bike acquisition processes and requirements 
• Support drivers through final onboarding steps until they become active on the platform 
• Maintain accurate records of driver progression and status updates

Process Improvement: 

• Monitor the training model timeline and identify opportunities for optimisation 
• Track and report on KPIs related to driver conversion rates per area 
• Provide insights and recommendations to improve the overall driver journey

Reporting Structure

• Direct Report To: Driver Programmes Coordinator 

Key Performance Indicators (KPIs)

• Recruitment: The number of candidates contacted to fill open positions within the program
• Conversion: Program completion and Takealot onboarding conversion rates (with area-specific targets)
• Process Optimisation: Identify challenges and bottlenecks to create processes or solutions for overcoming them
• Administration: Accurate and timely task completion, data collection, and reporting