Dutch Speaker - Facilities Helpdesk Coordinator at CBRE Excellerate

Main purpose / objective of the position:

• To manage the successful delivery of the facilities management services to the business
• Administer all services, including switchboard/reception and handyman functions and liaise with service providers and business departments on providing various services and products
• Complete any work requested by the Call Centre Management

Client Service Delivery

• Takes inbound calls and shares relevant information
• Finalizes call at point of contact where possible
• Ensures that more complex queries are escalated appropriately
• Makes outbound calls in accordance with predetermined schedules
• Deals with client’s queries via telephone in adherence with productivity standards

Personal Effectiveness

• Accountable for service delivery through own efforts
• Individually accountable for daily management of own time, tasks and output quality
• Makes increased contributions by broadening individual skills
• Collaborates effectively with others to achieve personal results
• Accepts and lives the company values

Quality Assurance

• Handles all queries in adherence with procedural and quality standards

Specific KRAs

• Attend to calls and requests directed through the call centre from 00:00 till 23:59
• Assign, and generate job cards for clients, technicians and suppliers
• Communication with Facilities Managers relating to calls
• Follow up with clients/tenants and technicians re job cards issued
• Create purchase orders accurately by processing on our systems
• Share purchase orders to service providers
• Ensure that the processing is accurately done
• Fast and efficient handling of queries with vendors/clients/suppliers
• Ensure that a high level of service is maintained between clients, (internal and external)
• Maintain the administration and filing system for all documentation
• Facilitate the smooth flow of documentation between company offices
• Provide reception duties

Experience / Education:

• Grade 12
• 2 to 3 years call centre experience 
• 1 year general facilities management / co-ordination experience (advantageous)

Skills required:
FLUENT DUTCH communication (non negotiable)

• Computer literacy (MS Office)
• Supplier coordination
• Verbal and written communication skills
• Negotiation skills

Knowledge required:

• Basic facilities management functions and principles
• Company policies and procedures
• Company structure and policies
• Occupational Health and Safety principles
• Service level agreements
• Procurement policies and procedures

Competencies required:

• Communication, Methodical, Customer & Quality Focus, Drive and Productivity, Teamwork and co-operation
• Major drivers of work volume:

Deadline:6th March,2026