Duty Manager at Helderberg Personnel

Criteria for this role:

• Post-matric hotel school accreditation
• At least 3 years’ experience in a 5-star hotel or similar environment
• Computer literacy with Opera Cloud knowledge
• Previous leadership role advantageous
• Excellent communication skills with high English proficiency
• Ability to plan and implement strategic initiatives
• Skilled in team training and development
• Motivated, enthusiastic, energetic, and charming personality
• Team player with a positive attitude
• Able to work shifts and under pressure

Responsibilities include but are not limited to:

• Manage and oversee daily operations
• Maintain operating and service standards
• Handle and resolve guest queries and complaints efficiently
• Manage guest comments
• Demonstrate strong leadership and motivational skills
• Trustworthy in handling hotel and guest financial transactions
• Respond to email requests professionally and effectively
• Possess knowledge of room categories and property layout
• Stay informed about property offerings
• Assist with guest account management
• Operate OPERA Property Management System
• Handle guest check-in/check-out procedures
• Operate switchboard and direct calls
• Manage restaurant bookings and hotel reservations
• Assist with daily Food and Beverage operations during meal periods
• Liaise effectively between departments