Duty Room Operator (Post Level 17) at University of the Free State

Duties and responsibilities:

• Certification of documents.
• Attend to walk-ins and telephone enquiries.
• Capture information on  Crime Incident Information System (CIIMS), and update occurrences when additional information is received.
• Escalate incidents to relevant sections as and when necessary.
• Activate emergency functionaries during emergency situations.
• Respond to two-way radio communication.
• Activate law enforcement agencies as and when the need arises.
• Always be on high alert and listen to the two-way radio and respond accordingly.
• Handle keys for the opening and closing of the building and ensure safe storage.
• Give statements for internal and criminal justice investigation processes.
• Conduct all other security duties as and when required. 

Inherent requirements:

• Grade 12 on NQF Level 4 (attach a copy).
• A valid Grade B PSIRA certificate (attach a copy).
• A minimum of one (1) year of relevant work experience. 

Recommendations:

• Valid South African driving license (Code 8) (attach a copy).
• Experience within the higher education environment.
• Certificate in Customer Services (attach copy).

Competencies
Required competencies:
Results Orientated:

• The ability to set high standards, establish tough goals, and to work to achieve success.
• The ability to be reliable, responsible, dependable and to fulfil obligations.

Strategic Thinking:

• The ability to deal with several activities at a time.
• The ability to carefully analyse information and use logic to address issues and problems at work.

Business Acumen:

• The ability to adhere to rules and strictly follow work regulations.
• Proficient in using MS Office.

Leading:

• The ability to maintain high levels of personal motivation, energy and enthusiasm.
• The ability to be cooperative with others, display a good-natured attitude and encourage people to work together.

Building Coalitions:

• The ability to be self-assured and at ease with people in all types of social situations.
• The ability to interact with others and establish personal connections with people.

Assumption of duties:

01 September 2026

Closing date:

20 July 2026