E-Commerce Key Account Manager (E-KAM) at L'Oréal

KEY JOB ACCOUNTABILITIES:

• Responsible for growing Sell in and Sell out on platform ahead if category
• Responsible for delivering platform P&L
• Responsible for developing partnership with platform

Main Tasks & Responsibilities:

• Responsible for E-Com Pure Media On-Platform Budget allocation
• Builds and owns the strategy to win on platform
• Analyses data of store operations and retailer platform
• Analyses 3rd party data of platform execution and competitive monitoring (Edge)
• Brings the platform team together under a clear vision
• Drives the E-JBP process with their platforms
• Validates bottom-up activity and resource plan to deliver Sell out and Sell in objectives
• Delivered the monthly and quarterly sales targets
• Delivers the annual platform profit target (Client contribution)
• Provide action plan for c2c challenge
• Manages the platform team
• Lead and negotiate annual agreements with Ecommerce partners
• Develop plan, KPI and Goals to achieve for each Ecommerce partner
• Define and implement Go to Market strategy with cross functional teams (marketing, supply chain, IT, sales, etc)
• Identify new ecommerce trends and opportunities for business growth and implement action plans
• Prepare and present products proposals to future and current Ecommerce partners
• Handle specific sales events thanks to collected information from marketing department to enhance brand’s visibility and improve sales performance
• Analyze and interpret Ecommerce partner’s sales report to identify strengths, weaknesses and business opportunities

TECHNICAL, PROFESSIONAL COMPETENCIES REQUIRED:

• Solid administration & organizational skills
• Solid Commercial & Digital understanding and sensitivity
• Good negotiating skills
• Sound communication skills (written & verbal), coupled with the effective ability to interact with people at all levels
• Ability to work flexible hours to meet deadlines
• Team player – support the team objectives / sales goals
• Reliable, energetic, proactive, punctual & able to work independently
• Demonstrate business understanding and ability to synthesize / analyse data and generate insights
• Results driven
• Knowledge of market, customer expectations and brand(s)
• Strategic thinking skills
• Sales ethics and sensitivity to legal issues and competition law

EDUCATION & EXPERIENCE

• Relevant Digital / E-Commerce Qualification
• 5 years Digital / E-Commerce experience mandatory
• Strong negotiation skills

L'ORÉAL COMPETENCIES

• Ambition
• Judgement 
• Learning Agility 
• Empathy 
• Resilience