EAP Bursary Administrator at FEM

Job Description

• FEM is seeking a dedicated, detail-oriented EAP Administrator to support the effective administration of the Education Assistance Programme (EAP). The successful candidate will be responsible for ensuring the accurate, timeous, and compliant processing of EAP beneficiary applications, invoices, payments, and stakeholder communication.
• This role plays a critical part in supporting EAP beneficiaries and pensioners, safeguarding financial integrity, reducing operational risk, and ensuring adherence to FEM policies, procedures, and governance standards.

Key Responsibilities

The key responsibilities of this role include, but are not limited to:

• Processing and capturing EAP invoices accurately and timeously upon receipt of complete documentation.
• Following up on outstanding documentation from beneficiaries, pensioners, and service providers in line with defined timelines.
• Enrolling eligible beneficiaries onto the EAP system and ensuring data accuracy and completeness.
• Rectifying rejected invoices, beneficiary information, and vendor details within required turnaround times.
• Verifying and capturing vendor and beneficiary banking details accurately.
• Communicating proof of payment to beneficiaries and service providers timeously.
• Maintaining accurate records and audit trails for all EAP transactions and approvals.
• Identifying and escalating risks related to overpayments, duplicate payments, or incomplete documentation.
• Supporting internal and external audit requests and responding to queries as required.
• Providing regular reporting on EAP administration, outstanding items, and performance metrics.

 Education Requirements

Minimum:

• Diploma in a financial, administration, or related field

Ideal:

• BCom or equivalent qualification
• Proven experience in administration, finance, or programme support roles
• Training and Knowledge

Minimum:

• Strong administrative and organisational skills
• Good understanding of financial documentation and processes
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong communication skills with the ability to engage sensitively with beneficiaries

Ideal:

• Experience in financial administration, debtors, or programme management
• Understanding of internal controls and compliance requirements
• Experience within insurance, medical administration, or financial services environments

Experience Requirements

Minimum:

• 1–2 years’ experience in an administrative, finance, or programme support role

Key Competencies

• High attention to detail and accuracy
• Strong follow-up and time management skills
• Ability to work under pressure and meet strict deadlines
• Customer-focused approach with empathy and professionalism
• Strong communication and stakeholder engagement skills
• Ethical, accountable, and committed to governance excellence
• Ability to identify risks, inconsistencies, and potential financial exposure