Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Sep 3, 2019
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Vodacom Group Limited (Vodacom) is an African mobile communications company providing voice, messaging, data and converged services to over 61 million customers. From its roots in South Africa, Vodacom has grown its operations to include networks in Tanzania, the Democratic Republic of Congo, Mozambique, and Lesotho and provides business services to customer...
    Read more about this company

     

    EHOD: Mobile Channels

    Vodacom is on a journey to become the South Africa’s leading technology company, moving from a handset retailer & network provider into a truly digital business.We will achieve this and deliver on our brand purpose by providing the best voice and data experience in the industry. Central to our aspirations will be the ability to offer an unmatched, operationally efficient and commercially viable Vodacom experience across all digital touch points. To support this vision Vodacom is striving to have the best-in-class digital channels which include App, USSD WhatsApp and any other mobile channels Vodacom may develop over time.The Executive Head of Mobile is responsible for defining and owning the Digital Channels growth and acceleration strategy, its execution and progress, business case tracking, technology roadmaps and customer experience. Part of this will be done through working across marketing channels and business product development to identify the most effective, efficient ways to develop propositions to drive the mobile channel growth, adoption and usage.The incumbent is innovative, technically savvy, data-driven and relentless in pursuit of channel growth and commercialisation and exceptional customer experience. This individual will play a critical role in identifying, implementing, and measuring new proposition and marketing programs to drive channel commercialisation.

    Key accountabilities and decision ownership:

    Commercial Drive: 

    • Ownership of the Digital Mobile Channel, growth and acceleration strategy, its execution and progress, as well as business case tracking
    • Collaborate with marketing channels and product development to identify the most effective, efficient ways to grow the digital channels in utility and ARPU through cross and upsells
    • Own product development and delivery from business case definition to agile development, driving value for the business and our customers.
    • Accountable for driving the increase usage of Vodacom Digital Channels through the Vodacom App, USSD, WhatsApp and emerging mobile channels.
    • Accountable for Digital channel experience (TNPS), Digital channel adoption, as well as revenue generated through Digital channel sales and associated cost savings
    • Ownership of driving customers to adopt Digital channels including Vodacom staff, customer care, retail operations and store training and promotions through training, digital marketing, digital CVM and social media activities
    • Accountable for clear direction for growing Digital channel usage across the whole Vodacom business, working in close co-ordination with the other Digital Channel teams as well as Brand, Customer Value Management, Segment, Product, Sales, Retail Operations, Customer Care and other relevant COPS, CBU and EBU teams.
    • Developing and executing on insights driven strategies and plans to grow the usage of Digital channels for all segments of Vodacom customers through including funnel analysis, heat maps, journey analytics and abandonment rates
    • Responsible for transformational shift for Digital Channels to becoming the primary access mechanism for customers to access sales and services within Vodacom and to drive commercial focus and accountability of the Channel.
    • Identifying, implementing, testing and measuring new growth tactics for all Digital channels.
    • Establishing processes and systems to ensure experimentation and measurement can be done in a scalable and repeatable model.
    • Optimize traffic across all Digital channels to meet commercial objectives
    • Integration point into Vodacom Loyalty and other Cross Company Campaigns (internal and external Digital Channel)
    • Identify industry trends and insights that will help refine our marketing approach, conducting and presenting competitive analyses and market research as needed
    • Work with the Digital content & social media team to develop content strategies to attract and engage our customers to our Digital Channels
    • Optimization of Digital Channels in order improve channel performance

    Leadership and teamwork:

    • Provide inspirational leadership and coaching across Vodacom to deliver Commercial outcomes in the Digital Channels
    • Champion of change, positioning Digital’s way of working as a model for customer led, brand experience

    Company culture and organizational development:

    • Create a high level of employee engagement to deliver the leading customer experience in Vodacom
    • Ensure diversity of gender and cultural background in team
    • Create an environment responsive to rapid changes in market conditions, intraday, weekly and monthly
    • Actively manage relationships through collaboration with the Head of Product CVM, Segment Marketing, Terminals, VFS, EBU and Regions to create and communicate the vision aligned with Commercial KPI’s,
    • Create propositions aligned to Commercial KPI’s and develop high level roadmap and strategy

    Manage relationships with key suppliers:

    • Develop individuals within the team with real-time coaching, feedback and timely career and succession planning, ensuring that each individual has a documented personal development plan
    • Ensure recruitment and retention programmes attract and maximise world class talent to develop a high performance team
    • Work cross functionally with stakeholders and your teams to achieve results.
    • Engage, Shape and Collaborate with the Vodafone Group Strategy, KPI’s and vision
    • App Penetration of 40% of customers with smartphone and data bundle
    • Gross Adds acquired through Digital ending at 15% for FY 2020

    Core competencies, knowledge and experience:

    • Goal focused and energetic in delivery with tracked record in strong execution
    • Budget Management skills
    • Experience of implementing and leading a customer driven product and service roadmap and projects in a large organisation.
    • Capable of working in a complex organisation and able to build strong relationships and credibility with multiple levels both internally and externally.
    • Ability to align teams cross-market / function without necessarily having direct management control
    • Inspirational leadership skills.
    • Attention to detail and outstanding organisational skills
    • Strong interpersonal skills and relationship management, both within and outside the organisation.
    • Experience in Internet specific development processes
    • Commercial focused with a clear understanding of technical ramifications of execution.
    • Follows 80/20 rule in systems design and work prioritisation.
    • Ability to understand and work within a variety of work streams.
    • Fast, resilient learner with a positive attitude.
    • Logical thinker with problem definition and solution design.
    • Tactically astute, with a proven track record in the delivery of challenging business results

    Method of Application

    Interested and qualified? Go to Vodacom on careers.vodafone.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Vodacom Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail