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  • Posted: Aug 4, 2022
    Deadline: Not specified
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    Our founding team is made up of former Uber leaders who specialised in vehicle finance and operations over a combined decade in mobility. We’ve started work on our mission to help people unlock the ability to drive now and buy later.
    Read more about this company

     

    Eligibility Associate (Underwriter)

    ROLE OVERVIEW

    The member onboarding eligibility associate is responsible for ensuring that Flexclub only approves customers who are eligible to purchase subscriptions. A key aspect of the role will be to analyze customer data and make decisions, also picking up any fraudulent activity.

    RESPONSIBILITIES

    • Assess different customers eligibility across different customer types (workers & consumers)
    • Identify areas for improvement that will help convert more accounts into eligible users
    • Coordinate with the onboarding and operations teams to provide fast, seamless assistance to users
    • Keep meticulous records of calls and feedback from users
    • Work towards well-defined targets on a weekly and monthly basis.
    • Work with Analytics and Automation team to develop new ways of understanding and assessing users

    REQUIREMENTS AND SKILLS

    • Extremely strong verbal and written communication skills - You are professional and persuasive in your dealings with people
    • Customer-centric attitude
    • Team player who will coordinate well with others, providing and seeking assistance when needed
    • The proactive approach always ensures to provide every customer all the information they may need
    • Great organizational skills - You are able to juggle multiple work streams at once and keep track of all follow-ups
    • Sales/Telesales experience is favorable
    • Experience analyzing and assessing customers at scale

    Method of Application

    Interested and qualified? Go to FlexClub on www.linkedin.com to apply

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