Emergency Call Centre Operator at Moqhaka Municipality

POST LEVEL 11 OF A GRADE 9 MUNICIPALITY

REQUIREMENTS: 

• Gradel2 
• Must be telephone etiquette 
• Knowledge of at 3 languages Sesotho, English& Afnkaans 
• 1-2 Years’ experience in a similar environment 
• Good interpersonal and communication skills 
• Computer Literacy

COMPETENCIES:

•  Ability to use the basic features of a range of office machines including a photocopier, scanner, fax and telephone
• Demonstrates basic computer literacy
• Basic knowledge of MS Office
• Enters data into specific applications, computerised or manual according to set procedures
• Checks data as it is entered for obvious errors
• Demonstrates effective oral and written communication

KEY PERFORMANCE AREAS:

• Administer communication systems between public and communication employees
• Render after hours standby for emergency and maintenance of services where required
• Render an efficient and professional emergency call centre services
• Retrieve critical information calmly and efficiently from the caller
• Provide advice and information where required in terms of the nature of services being rendered
• Record and store information relating to emergency from emergency response team accurately.