Emergency Resource Officer (Call Taker) at ER24

MAIN PURPOSE OF JOB

• To receive and prioritize emergency & non – emergency telephone calls from the public by dispatching the relevant emergency service providers.
• To deliver world class service to all Mediclinic patients, clinicians and general callers by supporting and fully resolving their queries through various channels, primarily over the telephone

KEY RESPONSIBILITY AREAS

• Answer and transfer incoming calls
• Basic contact centre administration
• Serviving all key stakeholders telephonically and via other servicing channels as required untill the query has been resolved. 

REQUIRED EDUCATION

• Essential: Grade 12/ Matric 
• A post-matric 1-year certificate qualification (NQF level 5) in Contact Centre 
• Desired: BAA/ Level 3 first aid Certification

REQUIRED EXPERIENCE

• Essential: Contact Centre  / Emergency Contact Centre exposure
• 2 years in omnichannel customer service contact centre environment within healthcare or emergency services
• Desired:   1 – 3 years dispatching in an EMS contact centre

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literate (Microsoft Office)
• Dispatching of vechicles
• Emergency Care
• Typing Skills
• English language (written and verbal)
• Geographical locations
• EMS environment
• Telephonic and email etiquette
• Analysing
• Deciding and initiating action
• Delivering Results & Meeting Client Expectations
• Excellent administration skills
• Communication Skills – Verbal and Written

Closing date: 30/06/2026