Who we are
ER24 Emergency Medical Services is the premier private emergency medical care provider in South Africa that has been providing a range of quality emergency response and pre-hospital care services since 2000.
We operate from 49 bases throughout South Africa to provide realhelprealfast. Backed by a strong footprint in all major metropolitan areas an...
Read more about this company
MAIN PURPOSE OF JOB
- To attend to emergency calls and provide advanced medical care in line with scope of practice.
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Critical Care Assistant (CCA) or National diploma in emergency medical or Diploma Emergency Medical Care.
- DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: Newly qualified ALS with operational EMS experience
- DESIRED EXPERIENCE: 1 years ALS operational experience
KEY RESPONSIBILITY AREAS
- Oversee and ensure operational readiness for emergency calls
- Administer patient care in line with scope of practice
- Market and maintain positive public image for ER24
- Provide basic shift administration services
REQUIRED JOB SKILLS AND KNOWLEDGE
- Computer literate (Microsoft Office)
- EMS environment
- Facilities, travel routes and demographical area
- HPCSA guidelines and scope of practice
- Patient Report Forms
- Proficiency in the English language (written and verbal)
- Application of best practice
Closing date: 03/07/2026
go to method of application »
MAIN PURPOSE OF JOB
- To attend to emergency calls and provide intermediate medical care in line with scope of practice.
KEY RESPONSIBILITY AREAS
- Ensure operational readiness for emergency calls
- Administer patient care in line with scope of practice
- Market and maintain a positive public image for ER24
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Ambulance Emergency Assistant Certificate or Higher certificate in Emergency Medical Care
- DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE : 1 year EMS experience
- DESIRED EXPERIENCE : 1 year ILS experience
REQUIRED JOB SKILLS AND KNOWLEDGE
- Application of best practice
- Computer literate (Microsoft Office)
- Facilities, travel routes and demographical area
- HPCSA guidelines and scope of practice
- Patient Report Forms
- Proficiency in the English language (written and verbal)
Closing date: 03/07/2026
go to method of application »
MAIN PURPOSE OF JOB
- To attend to emergency calls and provide basic medical care in line with scope of practice.
KEY RESPONSIBILITY AREAS
- Ensure operational readiness for emergency calls
- Administer patient care in line with scope of pratice
- Market and maintain a positive public image for ER24
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Basic Ambulance Assistant Certificate
- DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: 6 months – 1-year road BLS experience
- DESIRED EXPERIENCE: 2 years road BLS experience
REQUIRED JOB SKILLS AND KNOWLEDGE
- Facilities, travel routes and demographical area
- HPCSA guidelines and scope of practice
- Application of best practice
- EMS environment
- Proficiency in the English language (written and verbal)
- Patient Report Forms
Closing date: 03/07/2026
go to method of application »
MAIN PURPOSE OF JOB
- To attend to emergency calls and provide intermediate medical care in line with scope of practice.
KEY RESPONSIBILITY AREAS
- Ensure operational readiness for emergency calls
- Administer patient care in line with scope of practice
- Market and maintain a positive public image for ER24
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Ambulance Emergency Assistant Certificate or Higher certificate in Emergency Medical Care
- DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE : 1 year EMS experience
- DESIRED EXPERIENCE : 1 year ILS experience
REQUIRED JOB SKILLS AND KNOWLEDGE
- Application of best practice
- Computer literate (Microsoft Office)
- Facilities, travel routes and demographical area
- HPCSA guidelines and scope of practice
- Patient Report Forms
- Proficiency in the English language (written and verbal)
Closing date: 01/07/2026
go to method of application »
MAIN PURPOSE OF JOB
- To attend to emergency calls and provide basic medical care in line with scope of practice.
KEY RESPONSIBILITY AREAS
- Ensure operational readiness for emergency calls
- Administer patient care in line with scope of pratice
- Market and maintain a positive public image for ER24
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Basic Ambulance Assistant Certificate
- DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: 6 months – 1-year road BLS experience
- DESIRED EXPERIENCE: 2 years road BLS experience
REQUIRED JOB SKILLS AND KNOWLEDGE
- Facilities, travel routes and demographical area
- HPCSA guidelines and scope of practice
- Application of best practice
- EMS environment
- Proficiency in the English language (written and verbal)
- Patient Report Forms
Closing date: 27/06/2026
go to method of application »
MAIN PURPOSE OF JOB
- To attend to emergency calls and provide basic medical care in line with scope of practice.
KEY RESPONSIBILITY AREAS
- Ensure operational readiness for emergency calls
- Administer patient care in line with scope of pratice
- Market and maintain a positive public image for ER24
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Basic Ambulance Assistant Certificate
- DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: 6 months – 1-year road BLS experience
- DESIRED EXPERIENCE: 2 years road BLS experience
REQUIRED JOB SKILLS AND KNOWLEDGE
- Facilities, travel routes and demographical area
- HPCSA guidelines and scope of practice
- Application of best practice
- EMS environment
- Proficiency in the English language (written and verbal)
- Patient Report Forms
Closing date: 01/07/2026
go to method of application »
MAIN PURPOSE OF JOB
- The Emergency Care Assistant (ECA) will practice as clinical assistants within the emergency medical care and rescue environment thereby replacing the Basic Ambulance Assistant Course as the entry qualification into the emergency medical services.
- This position is an entry-level qualification and recognises the key competencies required of Emergency Care Assistants (ECAs) who will work under the guidance of Emergency Care Technicians, Emergency Care Practitioners and Medical Officers in a variety of contexts.
- Holders of this qualification will operate mainly in and around the ambulance, within wide ranging contexts, including rural, urban, military, coastal, corporate, mass gatherings, homes and workplaces. In general, the Emergency Care Assistant will provide a supportive service within the pre-hospital context.
REQUIRED EDUCATION
ESSENTIAL EDUCATION
- Higher Certificate in Emergency Medical Care
DESIRED EDUCATION
- American Heart Association Basic Life Support for Health Care Providers
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE
DESIRED EXPERIENCE
- 1-year operational experience as an Emergency Care Assistant
KEY RESPONSIBILITY AREAS
- Ensure Operational Readiness for Emergency Calls
- Administer Patient Care in line with scope of practice
- Report near misses, slips, and adverse events
- Market and maintain a positive public image of ER24
REQUIRED JOB SKILLS AND KNOWLEDGE
- Application of best practice
- EMS environment
- English language (verbal and written)
- Facilities, travel routes, and geographical area
- HPCSA guidelines and scope of practice
- Patient report forms
Closing date: 26/06/2026
go to method of application »
MAIN PURPOSE OF JOB
- To attend to emergency calls and provide advanced medical care in line with scope of practice of n Advanced Life Support Paramedic.
- Please note that this role is based in Middelburg
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Critical Care Assistant (CCA) or National diploma in emergency medical or Diploma Emergency Medical Care.
- DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: Newly qualified ALS with operational EMS experience
- DESIRED EXPERIENCE: 1 years ALS operational experience
KEY RESPONSIBILITY AREAS
- Oversee and ensure operational readiness for emergency calls
- Administer patient care in line with scope of practice
- Market and maintain positive public image for ER24
- Provide basic shift administration services
REQUIRED JOB SKILLS AND KNOWLEDGE
- Computer literate (Microsoft Office)
- EMS environment
- Facilities, travel routes and demographical area
- HPCSA guidelines and scope of practice
- Patient Report Forms
- Proficiency in the English language (written and verbal)
- Application of best practice
Closing date: 02/07/2026
go to method of application »
MAIN PURPOSE OF JOB
- To attend to emergency calls and provide advanced medical care in line with scope of practice of n Advanced Life Support Paramedic.
- Please note that this role is based in Trichardt
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Critical Care Assistant (CCA) or National diploma in emergency medical or Diploma Emergency Medical Care.
- DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: Newly qualified ALS with operational EMS experience
- DESIRED EXPERIENCE: 1 years ALS operational experience
KEY RESPONSIBILITY AREAS
- Oversee and ensure operational readiness for emergency calls
- Administer patient care in line with scope of practice
- Market and maintain positive public image for ER24
- Provide basic shift administration services
REQUIRED JOB SKILLS AND KNOWLEDGE
- Computer literate (Microsoft Office)
- EMS environment
- Facilities, travel routes and demographical area
- HPCSA guidelines and scope of practice
- Patient Report Forms
- Proficiency in the English language (written and verbal)
- Application of best practice
Closing date: 02/07/2026
go to method of application »
MAIN PURPOSE OF JOB
- To attend to emergency calls and provide advanced medical care in line with scope of practice of n Advanced Life Support Paramedic.
- Please note that this role is based in Witbank
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Critical Care Assistant (CCA) or National diploma in emergency medical or Diploma Emergency Medical Care.
- DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: Newly qualified ALS with operational EMS experience
- DESIRED EXPERIENCE: 1 years ALS operational experience
KEY RESPONSIBILITY AREAS
- Oversee and ensure operational readiness for emergency calls
- Administer patient care in line with scope of practice
- Market and maintain positive public image for ER24
- Provide basic shift administration services
REQUIRED JOB SKILLS AND KNOWLEDGE
- Computer literate (Microsoft Office)
- EMS environment
- Facilities, travel routes and demographical area
- HPCSA guidelines and scope of practice
- Patient Report Forms
- Proficiency in the English language (written and verbal)
- Application of best practice
Closing date: 02/07/2026
go to method of application »
MAIN PURPOSE OF JOB
- To deliver excellent critical care within the operational environment based on sound clinical judgment, current evidence, and to display clinical leadership with ER24.
- Please note that this role is based in Wibank
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Bachelors of Technology (Btech) Emergency Medical Care or Bachelor Emergency Medical Care
- DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: Newly qualified ECP / Operational and Industrial EMS experience
- DESIRED EXPERIENCE: Previous EMS Operational experience
KEY RESPONSIBILITY AREAS
- Oversee and ensure operational readiness for emergency calls
- Administer patient care in line with scope of practice
- Market and maintain a positive public image for ER24
- Provide basic shift administration services
REQUIRED JOB SKILLS AND KNOWLEDGE
- Facilities, travel routes and demographical area
- HPCSA guidelines and scope of practice
- Application of best practice
- EMS environment
- Proficiency in the English language (written and verbal)
- Computer literate (Microsoft Office)
- Patient Report Forms
Closing date: 02/07/2026
go to method of application »
MAIN PURPOSE OF JOB
- To attend to site based emergency calls and provide medical care in line with scope of practice as an ILS/ AEA
- Please note that this role is based in Trichardt
- Appointment for this position is subject to successful completion of physical fitness and medical assessment
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Ambulance Emergency Assistant Certificate or Higher certificate in emergency medical care
- DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: 1 year EMS experience
- DESIRED EXPERIENCE: 1 year ILS experience
KEY RESPONSIBILITY AREAS
- Ensure operational readiness for emergency calls
- Administer patient care in line with the scope of practice
- Provide professional emergency services to site-based clients
REQUIRED JOB SKILLS AND KNOWLEDGE
- Facilities, travel routes and demographical area
- HPCSA guidelines and scope of practice
- EMS environment
- Proficiency in the English language (written and verbal)
- Patient Report Forms
- Occupational Health and Safety (OSH Act; Mine Health and Safety Act and risk management)
- Knowledge and application of best practice
Closing date: 02/07/2026
go to method of application »
MAIN PURPOSE OF JOB
- To attend to site based emergency calls and provide medical care in line with scope of practice as an ILS/ AEA
- Please note that this role is based in Lephalale
- Appointment for this position is subject to successful completion of physical fitness and medical assessment
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Ambulance Emergency Assistant Certificate or Higher certificate in emergency medical care
- DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: 1 year EMS experience
- DESIRED EXPERIENCE: 1 year ILS experience
KEY RESPONSIBILITY AREAS
- Ensure operational readiness for emergency calls
- Administer patient care in line with the scope of practice
- Provide professional emergency services to site-based clients
REQUIRED JOB SKILLS AND KNOWLEDGE
- Facilities, travel routes and demographical area
- HPCSA guidelines and scope of practice
- EMS environment
- Proficiency in the English language (written and verbal)
- Patient Report Forms
- Occupational Health and Safety (OSH Act; Mine Health and Safety Act and risk management)
- Knowledge and application of best practice
Closing date: 02/07/2026
go to method of application »
MAIN PURPOSE OF JOB
- To attend to site based emergency calls and provide medical care in line with scope of practice for a BLS.
- Please note that this role is Site Based in Witbank .
- Appointment for this position is subject to successful completion of physical fitness and medical assessment
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Basic Life support Certificate
- DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: A Minimum of 6 Months BLS experience
- DESIRED EXPERIENCE: 1 year BLS experience
KEY RESPONSIBILITY AREAS
- Ensure operational readiness for emergency calls
- Administer patient care in line with the scope of practice
- Provide professional emergency services to site-based clients
REQUIRED JOB SKILLS AND KNOWLEDGE
- Facilities, travel routes and demographical area
- HPCSA guidelines and scope of practice
- EMS environment
- Proficiency in the English language (written and verbal)
- Patient Report Forms
- Occupational Health and Safety (OSH Act; Mine Health and Safety Act and risk management)
- Knowledge and application of best practice
Closing date: 02/07/2026
go to method of application »
MAIN PURPOSE OF JOB
- To attend to site based emergency calls and provide medical care in line with scope of practice as an ILS/ AEA
- Please note that this role is based in Witbank
- Appointment for this position is subject to successful completion of physical fitness and medical assessment
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Ambulance Emergency Assistant Certificate or Higher certificate in emergency medical care
- DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: 1 year EMS experience
- DESIRED EXPERIENCE: 1 year ILS experience
KEY RESPONSIBILITY AREAS
- Ensure operational readiness for emergency calls
- Administer patient care in line with the scope of practice
- Provide professional emergency services to site-based clients
REQUIRED JOB SKILLS AND KNOWLEDGE
- Facilities, travel routes and demographical area
- HPCSA guidelines and scope of practice
- EMS environment
- Proficiency in the English language (written and verbal)
- Patient Report Forms
- Occupational Health and Safety (OSH Act; Mine Health and Safety Act and risk management)
- Knowledge and application of best practice
Closing date: 02/07/2026
go to method of application »
MAIN PURPOSE OF JOB
- To attend to site based emergency calls and provide medical care in line with scope of practice for a BLS.
- Please note that this role is Site Based in Trichardt .
- Appointment for this position is subject to successful completion of physical fitness and medical assessment
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Basic Life support Certificate
- DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: A Minimum of 6 Months BLS experience
- DESIRED EXPERIENCE: 1 year BLS experience
KEY RESPONSIBILITY AREAS
- Ensure operational readiness for emergency calls
- Administer patient care in line with the scope of practice
- Provide professional emergency services to site-based clients
REQUIRED JOB SKILLS AND KNOWLEDGE
- Facilities, travel routes and demographical area
- HPCSA guidelines and scope of practice
- EMS environment
- Proficiency in the English language (written and verbal)
- Patient Report Forms
- Occupational Health and Safety (OSH Act; Mine Health and Safety Act and risk management)
- Knowledge and application of best practice
Closing date: 02/07/2026
go to method of application »
MAIN PURPOSE OF JOB
- To attend to site based emergency calls and provide medical care in line with scope of practice for a BLS.
- Please note that this role is Site Based in Lephalale.
- Appointment for this position is subject to successful completion of physical fitness and medical assessment
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Basic Life support Certificate
- DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: A Minimum of 6 Months BLS experience
- DESIRED EXPERIENCE: 1 year BLS experience
KEY RESPONSIBILITY AREAS
- Ensure operational readiness for emergency calls
- Administer patient care in line with the scope of practice
- Provide professional emergency services to site-based clients
REQUIRED JOB SKILLS AND KNOWLEDGE
- Facilities, travel routes and demographical area
- HPCSA guidelines and scope of practice
- EMS environment
- Proficiency in the English language (written and verbal)
- Patient Report Forms
- Occupational Health and Safety (OSH Act; Mine Health and Safety Act and risk management)
- Knowledge and application of best practice
Closing date: 02/07/2026
go to method of application »
MAIN PURPOSE OF JOB
- To attend to site based emergency calls and provide medical care in line with scope of practice as an ILS/ AEA
- Please note that this role is based in Middelburg
- Appointment for this position is subject to successful completion of physical fitness and medical assessment
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Ambulance Emergency Assistant Certificate or Higher certificate in emergency medical care
- DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: 1 year EMS experience
- DESIRED EXPERIENCE: 1 year ILS experience
KEY RESPONSIBILITY AREAS
- Ensure operational readiness for emergency calls
- Administer patient care in line with the scope of practice
- Provide professional emergency services to site-based clients
REQUIRED JOB SKILLS AND KNOWLEDGE
- Facilities, travel routes and demographical area
- HPCSA guidelines and scope of practice
- EMS environment
- Proficiency in the English language (written and verbal)
- Patient Report Forms
- Occupational Health and Safety (OSH Act; Mine Health and Safety Act and risk management)
- Knowledge and application of best practice
Closing date: 02/07/2026
go to method of application »
MAIN PURPOSE OF JOB
- To assess and coordinate emergency vehicles or calls to ensure a timeous response to incidents logged on Computer Aided Dispatch (CAD).
- To assist in receiving , prioritise and log emergency and non-emergency telephone calls and to determine the appropriate level of EMS assistance needed to be Dispatched.
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Grade 12
- DESIRED EDUCATION: BAA/ Level 3 first aid Certification
REQUIRED EXPERIENCE
- ESSENTIAL MININUM EXPERIENCE: Contact Centre / Emergency Contact Centre exposure
- DESIRED EXPERIENCE: 1 – 3 years dispatching in an EMS contact centre
KEY RESPONSIBILITY AREAS
- Dispatch vehicles according to the CAD system
- Assist in receiving, prioritise, logging, and processing all calls and alerts received
- Provide basic contact centre administration
REQUIRED JOB SKILLS AND KNOWLEDGE
- Computer literate (Microsoft Office)
- Dispatching of vechicles
- Emergency Care
- Typing Skills
- English language (written and verbal)
- Geographical locations
- EMS environment
- Telephonic and email etiquette
Closing date: 30/06/2026
go to method of application »
MAIN PURPOSE OF JOB
- To receive and prioritize emergency & non – emergency telephone calls from the public by dispatching the relevant emergency service providers.
- To deliver world class service to all Mediclinic patients, clinicians and general callers by supporting and fully resolving their queries through various channels, primarily over the telephone
KEY RESPONSIBILITY AREAS
- Answer and transfer incoming calls
- Basic contact centre administration
- Serviving all key stakeholders telephonically and via other servicing channels as required untill the query has been resolved.
REQUIRED EDUCATION
- Essential: Grade 12/ Matric
- A post-matric 1-year certificate qualification (NQF level 5) in Contact Centre
- Desired: BAA/ Level 3 first aid Certification
REQUIRED EXPERIENCE
- Essential: Contact Centre / Emergency Contact Centre exposure
- 2 years in omnichannel customer service contact centre environment within healthcare or emergency services
- Desired: 1 – 3 years dispatching in an EMS contact centre
REQUIRED JOB SKILLS AND KNOWLEDGE
- Computer literate (Microsoft Office)
- Dispatching of vechicles
- Emergency Care
- Typing Skills
- English language (written and verbal)
- Geographical locations
- EMS environment
- Telephonic and email etiquette
- Analysing
- Deciding and initiating action
- Delivering Results & Meeting Client Expectations
- Excellent administration skills
- Communication Skills – Verbal and Written
Closing date: 30/06/2026
go to method of application »
MAIN PURPOSE OF JOB
KEY RESPONSIBILITY AREAS
- Demonstrates a good understanding of Funders of Healthcare
- Demonstrates a good understanding of contract and service level agreement (SLA) management
Closing date: 07/10/2026
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail