Employee Relations Advisor at Tower Group

About the job
Key accountabilities and decision ownership:

• To be the first point of contact to the business for all ER process and policy queries and/or issues.
• To provide an end-to-end case management service with regards to all ER processes, including but not limited to poor performance management, grievance management and sick leave management.
• Providing support and consultation to both staff and line management throughout the ER process. Liaise with the Employment Law division on complex cases.
• To facilitate the end-to-end case management of the Income Continuation Benefits (ICB) process. This includes acting as liaison between the Insurer and other stakeholders and to facilitate the payment logistics as applicable.
• To facilitate, investigate and appropriate close HR related Speak Up cases
• Build and maintain relationships/clarify expectations with key stakeholders.
• To be involved in sub- project deliverables on needs driven basis.
• Keep abreast of latest HR trends (best practice), tools and techniques through networking and monitoring the micro and macro environment.
• Maintain current reporting requirements to the relevant stakeholders and create and enhance ER related reporting

Key performance indicators:

• Working with People
• Relating and Networking
• Achieving Personal Work Goals and Objectives - exclude
• Planning and Organising
• Adhering to Principles and Values
• Delivering Results and Meeting Customer Expectations
• Adapting and Responding to Change
• Writing and Reporting
• Presenting and Communicating Information
• Persuading and Influencing - include
• Deciding and Initiating Action
• Applying Expertise and Technology
• Analysing – include

Core competencies, knowledge and experience :

• Knowledge
• Labour Legislation, BCEA
• Employee Relation Practices
• HR policies and procedure
• Microsoft Office software packages
• SAP (advantage)
• HR processes (advantage)
• HR Theories and Models
• Business Understanding

Skills

• Communication/engagement
• Evaluation
• Consulting
• Interpersonal
• Negotiation
• Judgement
• Decision making
• Problem solving
• Rapport building skills
• Conflict resolution skills
• Relationship Building
• Presentation and reporting skills

Experience/Competencies

• 3-5 years’ relevant experience in HR related field/ER (essential) - with Degree/Diploma
• Must have technical / professional qualifications:
• 3yr Degree/Diploma in HR/ER related field – essential
• Honours degree in HR/ER related field - desirable