Employee Relations: Specialist Advisor at Vodacom

Role Purpose/Business Unit:

• To deliver a consistent and high-quality HR Services experience with regard to Employee Relations. To align to global standards in order to ensure a consistent, efficient and effective

Your responsibilities will include:

• To be the first point of contact to the business for all ER process and policy queries and/or issues.
• To provide an end-to-end case management service with regards to all ER processes, including but not limited to poor performance management, grievance management and sick leave management.
• Providing support and consultation to both staff and line management throughout the ER process. Liaise with the Employment Law division on complex cases.
• To facilitate the end-to-end case management of the Income Continuation Benefits (ICB) process. This includes acting as liaison between the Insurer and other stakeholders and to facilitate the payment logistics as applicable. 
• To facilitate, investigate and appropriate close HR related Speak Up cases
• Build and maintain relationships/clarify expectations with key stakeholders. 
• To be involved in sub- project deliverables on needs driven basis.
• Keep abreast of latest HR trends (best practice), tools and techniques through networking and monitoring the micro and macro environment.
• Maintain current reporting requirements to the relevant stakeholders and create and enhance ER related reporting

The ideal candidate for this role will have:

• 3-year Degree/Diploma in HR/Law/ Employee Relations related field – essential
• Honours degree in HR/ER-related field - desirable 
• 5 years relevant experience in HR-related field/ER (essential)

Knowledge

• Labour Legislation, BCEA
• Employee Relation Practices
• HR policies and procedure
• Microsoft Office software packages  
• SAP (advantage)  
• HR processes (advantage)   
• HR Theories and Models
• Business Understanding

Skills

• Communication/Engagement 
• Evaluation
• Consulting
• Interpersonal   
• Negotiation   
• Judgement   
• Decision making   
• Problem solving   
• Rapport-building skills
• Conflict resolution skills  
• Relationship Building
• Presentation and reporting skills