Vodacom Group Limited (Vodacom) is an African mobile communications company providing voice, messaging, data and converged services to over 61 million customers. From its roots in South Africa, Vodacom has grown its operations to include networks in Tanzania, the Democratic Republic of Congo, Mozambique, and Lesotho and provides business services to customer...
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Role Purpose:
- Executive Head: Product Management (FTTH) guides the company’s product strategy and vision. They ensure the product line aligns with overall business goals and market demands. This person leads cross-functional teams, steers innovation, and drives performance metrics to maximize product success.
Your responsibilities will include:
- Strategic Planning: Develop and manage the Fixed product portfolio, ensuring alignment with company goals and market needs.
- Vision and Roadmap: Define and communicate the vision, strategy, and roadmap for the product, ensuring it positions the company as a global leader aligned to our customer’s future needs.
- Innovation: Create and present visionary innovations, strategic decision proposals, and prepare and present business case to justify strategic direction and decisions.
- Cross-Functional Leadership: Lead a team of product managers, collaborating closely with all internal and external stakeholders
- Market Analysis: Provide critical market input and ensure product strategy and positioning align with the marketing brand and product strategy.
- Customer Discovery: Engage in product discovery and customer discovery processes to inform product development.
- Performance Metrics: Monitor and analyze product performance metrics, making data-driven decisions to optimize product success.
- Benchmark Best practice - Maintain a detailed understanding of our competitors and the market to ensure we deliver and develop best in clas products
- Detailed understanding of the telecommunication and FTTX landscape as well as the changing demands of our customer requirements
- Manage Opex and Capex Budget for area of responsibility
The ideal candidate for this role will have:
Qualifications and Experience:
- Minimum of 10 Years relevant experience in Product management of which 4 years in a leadership position
- 3-year commercial degree or diploma essential and
- 4-year degree or 4th-year qualification e.g. Hons degree will be an advantage
Competencies
- Understanding of the Fixed Environment, future Technology and digital landscape
- In-depth understanding of Product Development Life Cycle
- Understanding of the Fibre/Mobile telecoms environment
- Understanding of the OSS / BSS systems and processes (FTTX advantageous).
- Financial acumen and strategic thinking
- Stakeholder mapping and management
- Customer focused
Other Competencies Required:
- Proven experience in product management, with a track record of successful product launches
- Leadership Skills: Strong leadership and team management skills, with the ability to inspire and motivate a team.
- Analytical Skills: Highly analytical, with the ability to work effectively in a matrix environment.
- Communication Skills: Excellent communication and presentation skills, with the ability to present to investors and analysts.
- Entrepreneurial Mindset: Entrepreneurial thinking and action, with the ability to keep a cool head during turbulent times.
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Role Purpose/Business Unit:
- Responsible for the development and implementation of a comprehensive monitoring plan for Vodacom Financial and Digital Services covering all divisions including Insurance, Payments, Lending & Wealth.
- With the launch of the payment’s products transaction monitoring is a key focus – therefore there needs to be risk based transaction limits put in place to flag transactions outside of the norm.
- This role also includes ensuring that the necessary governance controls are in place with existing outsourced providers and ensure that there is sufficient due diligence conducted on the on-boarding of suppliers and merchants across all divisions.
Your responsibilities will include:
- Establish monitoring strategy and framework for Vodacom Financial Services.
- Establish a risk based due diligence process for onboarding of merchants and suppliers. Adhoc checks and balances post implementation to ensure that there is proper oversight of all outsourced providers.
- Engage with the risk and compliance specialists across the VFS business to conduct deep dives within the business areas in order to formulate a risk-based monitoring plan to assess adequacy and effectiveness of regulatory and policy controls within each area.
- Conducting the monitoring exercises in accordance with the monitoring plan, recording findings and action plans, preparing reports to be submitted to the business, which include recommendations for improvements where gaps are identified.
- Provide second line of defence assurance to the business on processes and highlight areas of risk with proposed risk mitigation controls.
- Establishing a risk matrix in order to rate or grade the outcomes of the monitoring exercise.
- Where outsourced partners are involved have a separate monitoring strategy to ensure that outsourced partners comply with Vodacom standards and regulatory requirements.
- Perform necessary due diligence checks on new suppliers.
- Monitor threshold limits on payments as developed by the business to ensure that transactions which fall outside of the range are flagged and escalated.
- Responsible for facilitating suspicious transaction reporting to FIC where required.
- Act as a Policy champion/SPOC for Group policies relevant to the Monitoring and Governance function, driving control embedment throughout Vodacom Financial and Digital Services.
- Any other duties as may be assigned by the EHoD: Regulatory, Risk and Compliance from time to time.
- Stakeholder management
- Engage internally with the EHODS/MEs of each business unit ie. Insurance, Payments, Lending and Wealth.
- Engaging with other assurance provider (2nd and 3rd line of defense) and contributing towards the combined assurance plan.
- Liaise with External Regulatory Stakeholders ie. Various Ombuds, FIC, FSCA, PA, NCR etc.
- Liaise with internal and external audit
- Assist in the implementation of the compliance training and awareness program
- Assist management to create a compliance culture and with embedding compliance principles, values and sound business practice into existing training mediums.
- Assist management to create new mediums of communication to enhance compliance awareness and knowledge within the company.
- Assessing the risk of changes to Regulatory Environment
- Identify and track changes to existing and new laws and update monitoring plans to accommodate such changes.
The Ideal Candidate for this role will have:
Must have technical / professional qualifications:
- Bachelor’s Degree is desirable, and a master’s degree will be an added advantage
- Minimum of 8 years’ experience in a legal and/or regulatory role preferably in a financial services company or a fintech.
- Specific experience in dealing with Insurance Regulators, Lending and Payments Association of South Africa (PASA).
Core competencies, knowledge and experience:
Job Knowledge:
- Excellent analytical skills.
- A good understanding of Laws and Regulations, as it relates to insurance, payments, lending and investments
- Demonstrate ability to interact with regulators
- Well sharpened inter-personal relations skills and ability to interact, work with and interface with all authorities within the legal, regulatory and institutional space of the Company.
- Build trust and maintain values that ensure mutual respect between the Company and other stakeholders (internal & external)
- Able to guide professionals and synergize with other departments / functional heads.
- Ability to multitask and work in a fast paced environment.
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Role Purpose/Business Unit:
- To deliver a consistent and high-quality HR Services experience with regard to Employee Relations. To align to global standards in order to ensure a consistent, efficient and effective
Your responsibilities will include:
- To be the first point of contact to the business for all ER process and policy queries and/or issues.
- To provide an end-to-end case management service with regards to all ER processes, including but not limited to poor performance management, grievance management and sick leave management.
- Providing support and consultation to both staff and line management throughout the ER process. Liaise with the Employment Law division on complex cases.
- To facilitate the end-to-end case management of the Income Continuation Benefits (ICB) process. This includes acting as liaison between the Insurer and other stakeholders and to facilitate the payment logistics as applicable.
- To facilitate, investigate and appropriate close HR related Speak Up cases
- Build and maintain relationships/clarify expectations with key stakeholders.
- To be involved in sub- project deliverables on needs driven basis.
- Keep abreast of latest HR trends (best practice), tools and techniques through networking and monitoring the micro and macro environment.
- Maintain current reporting requirements to the relevant stakeholders and create and enhance ER related reporting
The ideal candidate for this role will have:
- 3-year Degree/Diploma in HR/Law/ Employee Relations related field – essential
- Honours degree in HR/ER-related field - desirable
- 5 years relevant experience in HR-related field/ER (essential)
Knowledge
- Labour Legislation, BCEA
- Employee Relation Practices
- HR policies and procedure
- Microsoft Office software packages
- SAP (advantage)
- HR processes (advantage)
- HR Theories and Models
- Business Understanding
Skills
- Communication/Engagement
- Evaluation
- Consulting
- Interpersonal
- Negotiation
- Judgement
- Decision making
- Problem solving
- Rapport-building skills
- Conflict resolution skills
- Relationship Building
- Presentation and reporting skills
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Role Purpose/Business Unit:
- Contribute to the success of Vodacom Financial Services Digital Operating Model, aiming to establish us as a leading digital financial services company. Ensure that user requirements are technically understood, documented, developed, tested, and delivered in line with user expectations within an agile environment. This role involves creating and estimating business requirements, user stories, technical stories and stakeholder management.
Your responsibilities will include:
- Support Portfolio Managers: Assist in research, scoping, analysis, and design activities.
- Business Analysis & Design: Assess requirements for the Lending team in Vodacom Financial Services, evaluating feasibility, impact, and cost. Create and compile accurate user stories, derive business rules, map customer journeys, and define MVPs, ensuring thorough documentation.
- Estimate & Prioritize: Estimate user and technical stories to inform and prioritise the backlog.
- Technical Input: Provide technical input into system definition and design activities, facilitating the delivery of value-added solutions.
- Industry Research: Investigate current industry trends and standards in deployed/planned technologies to enhance and optimise systems.
- Technical Liaison: Act as a bridge between business and technical teams, ensuring support from all areas for quality solution delivery.
- Project Delivery: Ensure projects are delivered according to requirements and specified designs, aligning technical and business teams around common objectives and deliverables.
- Agile Processes: Support technical scrum teams in delivering solutions, including configuration, testing, and rollout coordination.
- Best Practices: Research, define, and maintain industry best practices.
- Process Optimization: Maintain, re-evaluate, optimize, or automate existing business processes.
- Reporting & QA: Create reports and provide feedback to executive and line management. Perform quality assurance on business analysis documentation, vendor documentation, proposals, technical designs, test documentation, and operational handover documentation.
- Agile Participation: Participate in all key agile ceremonies within the team to contribute to successful delivery.
The Ideal Candidate for this role will have:
Must have technical / professional qualifications:
- Matric
- Bachelor’s degree in Information Technology, Information Systems or similar
- 5+ years of business analysis
- Advanced Certification in Business Analysis
Core competencies, knowledge and experience:
- Experience in Airtime Credit, financial services and related business processes.
- Proficiency in business analysis, data analysis and reporting tools and methodologies.
- Experience in Agile methodologies, with proficiency in Jira and Confluence.
- Strong analytical, organizational and problem-solving skills and attention to detail.
- Ability to communicate effectively with stakeholders at all levels and to work independently and as part of a team.
We make an impact by offering:
- Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
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Role Purpose/Business Unit:
- The role is accountable for growing and driving customer engagement across all relevant digital platforms, including customer adoption of digital sales and self-service channels. The role will provide clear direction for paid social media across the whole Vodacom business, working in close coordination with the Brand, Segment and Digital Channel squads. Outputs include driving paid social media campaign strategies and plans to deliver on overall brand and commercial goals within the various business units. The function plays a primary role in driving the optimisation of the overall behavioural measurement score (BMS) for brand consideration and digital channel experience (TNPS), as well as revenue generated through digital channels and associated cost savings.
Your responsibilities will include:
- Take full end-to-end responsibility of paid social media performance advertising, with a clear focus on performance-based, sales-driving reach and targeting activities via social media advertising platforms
- Lead social and other biddable media advertising activities, including campaign and targeting strategies, KPIs and targets
- Continuously monitor performance and identify and analyse deviating patterns to generate insights for optimisation
- Constantly improve social media technology stack; connect to Vodafone CRM, DMP and other data pools, ensure stable tracking
- Drive breakthrough digital marketing innovation
The ideal candidate for this role will have:
- Matric and 3-year Business related Degree or National Diploma essential
- Minimum of 5 years relevant experience
- Minimum of 5 to 8 years relevant experience essential in:
- Digital media and channels
- Driving commercial & operational targets for the digital media domain – sales, revenue, profitability, adoption of the products and services
- Detailed understanding of paid social advertising based on hands-on experience of managing campaigns through paid social media platforms
- Experience in managing digital media for large consumer-facing brands
- Creating strategic plans to win market share from competitors
- Capable of working in a complex matrix organisation and able to build strong relationships and credibility with multiple levels both internally and externally
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
go to method of application »
Role Purpose/Business Unit:
- The role is accountable for growing and driving customer engagement across all relevant digital platforms, including customer adoption of digital sales and self-service channels. The role will provide clear direction for paid search across the whole Vodacom business, working in close coordination with the Brand, Segment and Digital Channel squads. Outputs include driving paid search strategies and plans to deliver on overall brand and commercial goals within the various business units. The function plays a primary role in driving the optimisation of the overall behavioural measurement score (BMS) for brand consideration and digital channel experience (TNPS), as well as revenue generated through digital channels and associated cost savings.
Your responsibilities will include:
- Take full end-to-end responsibility of Google Ads and other biddable advertising channels, with a clear focus on performance-based, sales-driving reach and targeting activities
- Lead paid media campaign planning, including account and keyword strategies, KPIs and targets
- Effective analysis and use of data in driving targeted campaigns, contributing to the overall digital marketing and sales targets
- Be the key responsible and single point of contact for all Google Ads topics to both Vodacom colleagues and external partners
- Drive breakthrough search marketing innovation
The ideal candidate for this role will have:
- Matric and 3-year Business related Degree or National Diploma
- Minimum of 3 to 5 years relevant experience essential
- Minimum of 3 to 5 years relevant experience essential in:
- Google Ads and other biddable media platforms including product feeds and account automation tools
- Driving commercial & operational targets – sales, revenue, profitability, user experience quality measures, adoption of the products and services
- Experience in managing digital media campaigns for large consumer-facing brands with large media spends.
- Creating strategic plans to win market share from competitors
- Capable of working in a complex matrix organisation and able to build strong relationships and credibility with multiple levels both internally and externally
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Method of Application
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