Employee Relations Specialist at Johannesburg City Parks

JOB PURPOSE: 
To create and deliver best employee relations practices which entails developing and maintaining positive working relationships between JCPZ and employees; trade unions and employee representatives. Ensure compliance to ER policy and relevant legislation. Manage labour disputes in a fair, transparent and equitable treatment in order to contribute to labour harmony and engaged workforce. 

KEY PERFORMANCE 
AREAS Employee Relations Training: 

• Implement an annual training and awareness plan according to development gaps identified 
•  Create awareness and conduct training on labour legislation; JCPZ employee relations policies and procedures 
•  Measure impact of development interventions. 

Employee Relations Products: 

• Develop and implement effective employee relations products 
•  Evaluate and improve employee relations products 
•  Update ER standard operating procedure 
•  Assist employees and management in understanding policies and responding to queries thereof 
•  Ensure continual communication of JCPZ ER policy and processes changes. 

Employee Relations Processes: 

• Assist with incident investigations 
•  Attend and coordinate all dispute resolution processes within JCPZ 
•  Ensure all grievances are administered in accordance with legislative requirements 
•  Ensure accurate and complete documentation that allows for effective audit of the process 
•  Provide appropriate assistance to line management in the compilation of disciplinary allegations and general correspondence between the parties 
•  Advise line management on accurate application of JCPZ policies and procedures in handling complaints; misconducts; poor performance and incapacitation processes 
•  Initiate disciplinary enquiries and conduct investigations for serious misconduct in line with SOP 
•  Represent JCPZ at the CCMA and the Bargaining Council 
•  Keep all Employee Relations files and information confidential.

Service Level Agreements: 

• Implement service level agreements with each line function 
•  Participate in communication forums with each area to keep customer base informed of developments, progress and non-compliance issues 
•  Build good working relationships with line functions. 

Compliance and Reporting:

• Monitor and record levels of compliance with internal processes; procedures and labour legislation 
•  Report on levels of compliance 
•  Recommend corrective actions 
•  Follow up on implementation 
•  Produce monthly and quarterly employee relations activity reports.

 
HR Projects: 

• Manage projects with HR colleagues to ensure effective and appropriate communications 
•  Contribute to the development of the annual HR Cross Functional Team Commitments Plan 
•  Participate in the HR Cross Functional Project deliverables. 

Internal Communications:

• Identify methods to achieve strategic communication goals 
•  Develop, implement and review the internal communications strategy and plan to ensure effective communication throughout the organisation.

MINIMUM JOB REQUIREMENTS: 

• Degree or National Diploma in HR/ Law/ Industrial Psychology / Labour Relations or equivalent NQF Level 6 qualification  Minimum of 3 years’ experience in employee relations 
•  Extensive working knowledge of labour legislations
•  Internal organisational policies and procedures.

COMPETENCIES: 

• Working knowledge of conditions of services; judicial systems and requirements 
•  Knowledge and insight into communication principles and strategies
•  Communication skills 
•  Negotiation skills 
•  Dispute resolution skills 
•  Administration skills 
•  Problem solving skills 
•  Report writing 
•  Computer literacy 
•  Project Management
•  Research Skills 
•  Quality management skills 
•  Presentation skills 
•  JCPZ policy and procedure framework 
•  JCPZ mandate, strategy and stakeholder analysis 
•  Alignment with JCPZ values 
•  Integrity and honesty 
•  Interpersonal Skills 
•  Results orientation 
•  Resilience
•  Creativity and Innovation