End-user Support Specialist at City of Johannesburg

Minimum Requirements:

• Matric, National Diploma Computer Systems Technology or equivalent IT qualification (NQF level 6 plus MCP, MCSE. plus MCP, MCSE, N+, A+ (NQF Level 6);
• COMPTIA A+ & N+ Certifications;
• Expertise in customer service, requirements, gathering and products analysis also required;
• Must have gained experience in support of a wide range of IT products and technical infrastructure/technologies;
• 1 to 3 years’ experience in a high-pressure IT support environment.
• Valid driver’s license.

Primary Function:

• The End User Support Specialist role is to ensure support and executes IT support and initiatives. Responsibility will be in troubleshooting, diagnosing and resolving significant and complex program failure. This role will provide on call support after hours, public holidays and weekends. The role will also include the setup, installation,configuration, troubleshooting and maintenance if the City’s desktops, hardware, software and peripherals. Provide first line support to all end users and manage the 3rd party contracted to provide IT support in the City.

Key Performance Areas:

• Provide first line support to end users;
• Ensuring that response to all incidents and requests in the desktop environment are attended with speedy resolutions;
• Ensuring compliance to the city’s IT security policies;
• Provide leadership, mentorship, coaching to supporting staff.

Leading Competencies:

• Knowledge of ITIL;
• Brad and solid working knowledge oof current IT Technologies including applications;
• Exhibited commitment, integrity, works ethics, professional demeanor, and the capacity to handle duties independently;
• Exhibited exceptional communication skills in addition to great technical and time  management abilities;
• Exhibited dedication and safe work procedures;
• Proficiency in written English and the ability to communicate effectively;
• Experience beyond the bare minimum, supervisory experience and the capacity to keep record and inventories in a technical office are preferred skills.

Core Competencies:

• Knowledge of Information Security disciplines to ensure confidentiality integrity and availability of systems and data.

Deadline:18th November,2025