Engagement Specialist - GSS at Anglo American

Purpose of the role:

The purpose of this role is to provide communication and engagement support to the Employee Engagement Business Partner for GSS providing business partner support to the Global Shared Services (GSS) discipline in delivering its strategy and objectives. It will be required to manage and monitor delivery of robust, consistent, effective, and innovative communications. This role requires close integration of information from the Functional Service Lines and Enablement Functions within Global Shared Services and the management of a robust integrated internal content calendar, supporting Global Shared Services with content and employee engagement ideation.

Key Responsibilities:

• Advise Principal Engagement Partners across the Global Shared Services disciplines to deliver communications excellence in support of business objectives for Function, discipline and programme leadership teams.
• Assess and refine communications and engagement strategies and plans for Function / discipline / key programmes.
• Project manage implementation of strategic plans.
• Refine and / or commission engaging content as per strategic plans / narrative.
• Advise on communication in Function and discipline channels (managing channels), optimising the use of Group communication channels.
• Assess and measure impact.
• Facilitate implementation of wider discipline activities e.g. codification of best practice; active involvement in the Integrated Communications Network; roll-out of global communications campaigns in Global Shared Services; provision of support to other areas as and when required Uphold / implement / share Group Policies, standards and best practice e.g. Brand, Disclosure & Media policy.
• Build employee advocacy for Anglo American and the Global Shared Services organisation.
• Foster knowledge sharing, teamwork, and collaboration – build alignment between Functional Service Lines, Enablement Functions, Businesses and Functions.
• Manage medium and large-scale employee events.

Qualifications:

• Graduate in relevant subject – Degree or Diploma
• Graphic design / content design qualifications would be an advantage.

Experience:

• 8 – 10year’s relevant experience

Technical Skills:

High-quality written and verbal communication skills, including:

• ‘C-suite’ / Executive level communications
• Writing and visualising powerful stories to inspire and motivate in engaging and crisp concise ways.

Stakeholder management:

• Able to build and maintain effective relationships at all levels and in different geographies.
• Willingness to adjust working hours to suit global time zones e.g., Brazil, South Africa, UK, Australia
• Managing multiple stakeholders

Project management:

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• End-to-end delivery including risk management, monitoring and measurement.
• Managing multiple priorities
• Channel management: Identifying, developing, and managing internal communications channels.
• Creative ideation, from concept to delivery
• Internal brand ambassador: championing the revised brand internally and being conscious of how our actions drive towards our common brand promise.
• Proficient in developing and delivering effective internal and change communications, with a focus on employee engagement, for specific programmes / campaigns.
• Proficient in delivering end-to-end internal communication campaigns, from taking the brief and developing a plan to measuring results.