Engineer - VAS Messaging Operations.MTN GlobalConnect at MTN

Job Description

Mission/ Core purpose of the Job:

• The Engineer VAS - Messaging Operations will report to the Manager: Messaging Operations; the individual SPOC for messaging for MTN GC.
• The individual is responsible for planning, designing, delivering, and supporting the Messaging solutions in line with the business requirements

Responsibilities

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• The role will be accountable to achieve the following objectives:  
• To act as a Subject Matter Expert for Messaging in MTN GC 
• To coordinate and manage vendor activities during the project deployment to guarantee market time and compliance with partner requirements. 
• To drive Messaging Services features and platform evolution inside the MTN GC, through harmonization & hosting projects, in cooperation with partners and Opcos within the region. 
• Developing and maintain technical project documentation. 
• Delivering detailed functional and technical analysis against project work packages in line with solution designers in other squads; handshakes on the specifications of the integration points. 
• Preparing design documents for the delivery. 
• Together with Ops and Infrastructure teams, studies dimensioning for the systems in the domain based on the traffic forecast provided by the business unit. 
• Translating requirements into engineering design and logical units of work (tasks) with the solution developers. 
• Supporting testers for test case preparation, reviews test cases. 
• Participating in User Acceptance Testing (UAT) for Messaging projects before production releases. 
• Facilitating UAT and production issues investigation. 
• Providing design support for defects and issues raised by relevant stakeholders regarding the domain under the team’s responsibility. 
• Preparing and present solutions for IT Architecture Board. 
• Executing RFP/RFP & SOW process if required. 
•  Working with the solution architect to maintain product roadmaps and target architecture. 
•  Reviewing and approving vendor design documents; follow-ups vendor development. 
• To drive cross-functional projects and alignment, especially with commercial and security teams. 

Qualifications

Education: 

• Minimum 4-year Academic Degree (B Eng. / BSc Degree preferred)  
• Relevant certification/accreditation/membership with professional body as required for role  
• Fluent in English and language of country (preferable)  

Experience: 

• 5+ years’ experience in an engineering field 
• Expert in SMS/SS7/IP/SMPP data solutions 
• Experience with SMS Routing, Hub and Firewall technology 
• Knowledge of UNIX-Solaris, AIX, HPUX, Windows, Linux and cloud technology 
• Understanding of Change Management Life Cycle Principles 
• System Support and Trouble Analysis skills (root cause analysis, alarm management platforms, troubleshooting, etc.) 
• Server & System Administration skills 
• Knowledge of Analysis Tools  
• Hardware installation and repair skills 
• Knowledge of OSI network protocol design 
• Knowledge of Configuration, Backup, and Restoral processes necessary to support the telephony/voice infrastructure 
• Experience using and writing technical documentation 
•  High level vendor certifications (i.e., CCNA) 
•  Ability to lead engineering teams 
• Expert analytical and problem-solving skills 
• Must have experience in eTOM, SID and NGOSS Framework. 
• Excellent communication and presentation skills, both verbal and written. 
• Ability to solve problems using a creative and logical mind set. 
• Worked across diverse cultures and geographies (advantageous)  

Apply Before 08/07/2025