Current Openings at MTN

Job Description

• To drive the implementation of an effective regional sales strategy and lead the Indirect Channels & Corporate sales team to meet and exceed agreed sales targets.
• To oversee regional operations strategy implementation essential to sales force productivity, including but not limited to: planning, reporting, quota setting and management, sales process optimization, sales job design, sales training, sales program implementation, sales compensation design and administration, and recruiting and selection of sales force talent.

Responsibilities

Strategy Development and Implementation

• Drive the effective implementation of MTN SA’s Regional Sales Operations strategy, with emphasis on client experience (internal and external), ensuring maximum effectiveness, profitability, and customer experience, loyalty, and retention 
• Provide direction, structure, business plans and support and ensure these are in line with the overall MTN strategy, divisional goals, and market needs and requirements
• Identify required resources, personnel and funding to achieve the divisional goals

Governance 

• Adhoc, operational and tactical meeting
• Set up / participate in adhoc and operational meetings 
• Participate and provide input into tactical meetings
• Report at process and functional level

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
• Manage and provide solutions to issues that require formal resolution

Consumer Business Operational

• Set up and manage project status meetings
• Review and identify key risks, issues, and dependencies and set mitigation actions
• Manage budgets
• Sign off / make decisions regarding operational changes

Consumer Business Tactical

• Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the General Manager, Mass and Youth segment.
• Provide input into the review of all projects initiated
• Review key risks, issues, and dependencies and set mitigation actions
• Manage budget

Performance

• Review the team’s performance against agreed KPIs and compliance to SLAs, make recommendations for improvement and implement   approved initiatives to ensure enhanced team performance
• Create and monitor plan for continuous improvement

Reporting

• Report on a monthly and quarterly basis to management relating to the Mass and Youth segment customer base and progress made within the CVM sub-division, in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary

Budgets  

• Manage, monitor and control the budgetary needs of the sub-division in line with business objectives

Manage project or initiative budgets in line with business objectives
Operational Delivery

• Regional Sales Operations Management 
• Drive the implementation of the Direct and Indirect regional sales strategy for MTN SA, ensuring that constant and clear communication cascades into all required positions and initiates action aligned to strategy objectives and overall strategy achievement; 
• Drive the implementation and execution of the regional sales strategy aligned an FMCG model based on regionalisation of sales and distribution including operational and business targets (planning, routing, and monitoring);
• Make recommendations as and when required pertaining to tactics for increasing the MTN SA’s market share to GM Sales & GM Segments;
• Using Regional Sales Operations performance data analyse trends pertaining to the effectiveness of operations, and benchmark predicted performance. Compare predicted and actual operations performance, and make further recommendations pertaining to business development and sales enhancement in order to maximise performance;
• Work closely with the Regional Sales Managers to ensure the organisation’s Direct and Indirect Channels, and Corporate sales targets are achieved, identifying potential bottlenecks and ensuring mitigation actions are in place to resolve them;
• Take ownership for ensuring the development of a customer-centric orientation amongst the Direct and Indirect Channels & Corporate sales staff, leading to improved customer experience, loyalty and retention;
• With a deep knowledge and understanding of Regional Sales Operations, give specialised input into organisational activities, which impact Regional Operations, ensuring that the focus remains on customer-centricity and maximising sales performance;
• Provide insight into corrective actions if necessary, and effectively manage non-compliance;
• Drive the implementation enabling technologies, including CRM, to field sales teams;
• Monitor MTN SA’s compliance with required standards for maintaining CRM data. Work closely with sales management to optimise the effectiveness of MTN SA’s sales technology investments;
• Work closely with the product development group to suggest product/device/service refinements based on inputs from customers;
• Coordinate the execution of Regional Sales Operations’ work programs and plans in accordance with the Regional Sales strategy and the over-arching MTN SA strategy;
• Develop and drive the implementation of the Regional Sales Operations’ framework;
• Work closely with sales management to inspect sales process quality and prioritise opportunities for improvement and assist sales management in understanding process bottlenecks and inconsistencies;
• Facilitate an organisation of continuous process improvement;
• Keep abreast of local and global best practices and make recommendations on how this impacts the sales division’s role;
• Ensure that all Regional Sales Operations actions and targets are aligned to, and support the overall strategy of Direct and Indirect Sales Channels;
• Monitor the sales performance per region, per segment and channel, to identify underperformance and to develop mitigation plans or, if required, drive change of regional strategy;
• Drive revenue growth, market share and profitability, through the effective coordination between the regions and the channels, in order to optimize sales and market coverage;

Qualifications

Education:

• Minimum of 4 year tertiary qualification
• Masters advantageous 
• Fluent in English 

Experience:

• Min 7 years of relevant work experience in a global / multinational business environment (understanding of emerging and mature markets advantageous)
• Manager track record of 5 years or more, with at least 3 years in relevant sector/industry
• Experience in leading change / transformation (marketing) at an operational level advantageous
• Experience in continuous improvement through the implementation of best practices
• Worked across diverse cultures and geographies advantageous

Apply Before 08/08/2025

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Job Description

Mission/ Core purpose of the Job

• The role is to manage allocated accounts, to develop the accounts and deliver excellent customer service, including profitable sales, and market execution while ensuring alignment to business strategy and objectives
• The role will report to the Head of General Trade/ Modern Trade

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• 3 year tertiary qualification (post matric)

Experience:

• At least 5 years sales experience in Telco/FMCG
• Deep understanding of the telecom ecosystem customers and competitor landscape

Competencies:

Functional Knowledge:

• Account Management
• Joint Business Planning

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity
• Innovation
• Integrity
• Leadership
• Team Player
• Authorities
• As per MTN DOA
•  Collaboration (Formal and Informal Relationships)

Key internal stakeholders:

• Regional Teams
• Matrix reports: none
• Line Manager: SM Channel Management

Key external stakeholders:

• 3rd Party/Managed Partners

Apply Before 08/07/2025

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Job Description

Mission/ Core purpose of the Job:

• The Engineer VAS - Messaging Operations will report to the Manager: Messaging Operations; the individual SPOC for messaging for MTN GC.
• The individual is responsible for planning, designing, delivering, and supporting the Messaging solutions in line with the business requirements

Responsibilities

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• The role will be accountable to achieve the following objectives:  
• To act as a Subject Matter Expert for Messaging in MTN GC 
• To coordinate and manage vendor activities during the project deployment to guarantee market time and compliance with partner requirements. 
• To drive Messaging Services features and platform evolution inside the MTN GC, through harmonization & hosting projects, in cooperation with partners and Opcos within the region. 
• Developing and maintain technical project documentation. 
• Delivering detailed functional and technical analysis against project work packages in line with solution designers in other squads; handshakes on the specifications of the integration points. 
• Preparing design documents for the delivery. 
• Together with Ops and Infrastructure teams, studies dimensioning for the systems in the domain based on the traffic forecast provided by the business unit. 
• Translating requirements into engineering design and logical units of work (tasks) with the solution developers. 
• Supporting testers for test case preparation, reviews test cases. 
• Participating in User Acceptance Testing (UAT) for Messaging projects before production releases. 
• Facilitating UAT and production issues investigation. 
• Providing design support for defects and issues raised by relevant stakeholders regarding the domain under the team’s responsibility. 
• Preparing and present solutions for IT Architecture Board. 
• Executing RFP/RFP & SOW process if required. 
•  Working with the solution architect to maintain product roadmaps and target architecture. 
•  Reviewing and approving vendor design documents; follow-ups vendor development. 
• To drive cross-functional projects and alignment, especially with commercial and security teams. 

Qualifications

Education: 

• Minimum 4-year Academic Degree (B Eng. / BSc Degree preferred)  
• Relevant certification/accreditation/membership with professional body as required for role  
• Fluent in English and language of country (preferable)  

Experience: 

• 5+ years’ experience in an engineering field 
• Expert in SMS/SS7/IP/SMPP data solutions 
• Experience with SMS Routing, Hub and Firewall technology 
• Knowledge of UNIX-Solaris, AIX, HPUX, Windows, Linux and cloud technology 
• Understanding of Change Management Life Cycle Principles 
• System Support and Trouble Analysis skills (root cause analysis, alarm management platforms, troubleshooting, etc.) 
• Server & System Administration skills 
• Knowledge of Analysis Tools  
• Hardware installation and repair skills 
• Knowledge of OSI network protocol design 
• Knowledge of Configuration, Backup, and Restoral processes necessary to support the telephony/voice infrastructure 
• Experience using and writing technical documentation 
•  High level vendor certifications (i.e., CCNA) 
•  Ability to lead engineering teams 
• Expert analytical and problem-solving skills 
• Must have experience in eTOM, SID and NGOSS Framework. 
• Excellent communication and presentation skills, both verbal and written. 
• Ability to solve problems using a creative and logical mind set. 
• Worked across diverse cultures and geographies (advantageous)  

Apply Before 08/07/2025

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Job Description

Mission/ Core Purpose of the Job

• To manage a portfolio of mobile products and solutions through design, development, and product management.
• To work with marketing, project delivery teams, IT, Networks, Regulatory, and Finance to ensure successful delivery of products.
• Manage product lifecycle by measuring performance, make and implement recommendations for improvement or retirement of products.
• Ensure business targets are met by supporting key stakeholders such as Sales, Bids Management, Marketing, Commercial, Finance, and Operations.

Responsibilities

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Task Complexity:

Driving Profitable Growth for MTN Business

• Develop products following MTN’s product development lifecycle processes and governance frameworks. 
• Develop sound and profitable product concept with high level business cases, and drive approval through Finance and related functional areas
• Manage product lifecycle by measure performance, make and implement recommendations for improvement or retirement of products.
• Assist with Mobile Pre-Sales including responses to bids.
• Manage relevant partnerships for the Mobile products and solutions
• Drive defined revenue targets for Mobile solutions, including direct participation in the sales cycle
• Deliver effective training to sales, Client Services, and related areas in collaboration with Learning and Development
• Execute campaigns and launches in conjunction with the marketing team and Customer Value Management (CVM)
• Collaborate with the ICT Products team to identify profitable market opportunities that span Mobile and ICT.

Focus on providing exceptional Client Experience

• Develop and maintain the appropriate product and solution collateral to support Sales and Partner teams
• Keep a consolidated service catalogue up to date for Mobile solutions
• Ensure the development and delivery of client-relevant Mobile solutions
• Maintain a high level of technical and commercial product knowledge and expertise in order to be the ‘go-to’ expert on the offerings
• Work closely with the customer service teams to ensure appropriate levels of service in implementation and support

Ensuring a culture of Operational Excellence

• Provide accurate and timely business and performance reporting through the appropriate systems and tools
• Ensure that a process is in place for seamless handover between all divisions involved in the end-to-end client experience
• Participate where required in the payments process for strategic partners and suppliers
• Responsibilities towards product development activities through close engagement with shared services and other functional areas of the business

Employee Excellence

• Support a culture of innovation and knowledge share within the team and across the MTN Business organisation
• Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviours

Ensuring appropriate Governance and Control measures 

• Adhere to South African ICT Policies and Regulations
• Work within agreed Enterprise Programme Managing Office (EPMO) product development lifecycle and governance framework
• Work within agreed MTN SA Procurement processes and governance framework
• Creativities (improvement/innovation inherent) 
• Strategy and shift in direction, innovation in terms of segmented approach
• Creative means to understand and interpret innovation

Role Dependencies:

• Motivate, defend, and drive prioritisation of Mobile product projects in the business
• Ability to build, promote, and work within a structure that consists primarily of self-organising teams

Qualifications

Education 

• Minimum of 3-year degree/diploma in Electrical Engineering, IT (Computer Systems/Science), Marketing or Commerce

Experience 

• Minimum 3 years’ experience in product development and management
• Telecoms industry experience
• IT industry experience
• Experience in business-to-business Pre-sales
• Experience in business-to-business Sales
• Experience in Mobile Voice and Data, and Digital Channels experience will be advantageous

Skills

• Computer literacy: MS Project, MS Word, MS Excel, MS PowerPoint, MS Visio, MS Teams

Apply Before 08/08/2025

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Responsibilities

The role is accountable for the following Key Performance Areas:

• Proactively manage the assigned Executive(s) diary, and seamlessly plan his/her itinerary, schedule and meetings.
• Liaise with Finance Expenditure to ensure payments to third party suppliers in relation to expenses of the Executive office.
• Manage the day-to-day administration of the assigned Executive office and diary.
• Develop and maintain an efficient documentation and filing (electronic and hard) process.
• Cross-examine documents for Exec’s review to ensure quality control and compliance to MTN policies.
• Handle assigned Executive’s internal and external designated correspondence.
• Collate monthly activity reports from the different units within the assigned department for the exec’s review.
• Processes all requisitions for the Executive office. 

Office Management.

• Coordinate the organization of social events connected to the Executive office.  This includes preparing cost estimates, managing the budgets and coordinating all activities for the success of the programme.
• Local, international and personal travel arrangements for the Executive office. 
• Develop and maintain an effective and efficient document filing system (both electronic and manual). 
• Develop and continually improve a document tracking system.
• Managing the team’s forums/meetings (Agenda, Minutes, Matters arising, content submissions, scheduling).
• Travel arrangements for the entire team. 
• Department's conference arrangements. 
• Tracking of the budget and payments (budget through PO through to final payment and reflecting in the GL). 

Project management.

• Diary Coordination across the group & management for the executives 
• Travel Planning and Budget management. 
• Events Coordination and Planning.  

Qualifications

Education

• A good first degree preferably in Secretarial Administration or related. 

Experience

• At least three years’ experience in an administrative capacity in a reputable company.
• Experience in administrative support for top management personnel of a reputable company, with local and international operations.

Competencies

• Strong hands-on knowledge of Microsoft Office suite programs.
• Thorough knowledge of MTN general administration policies, including approval ceilings and jurisdiction.
• Importance of customer service orientation
• Good interpersonal relationships with different levels of management.
• Customer and service orientation.
• Maintains poise and confidence under pressure.
• Good communications skills.
• Ability to work with little or no supervision and produce excellent results.
• Excellent computer skills.
• Strong written and verbal communication, administrative and organizational skills, and the ability to maintain a realistic balance among multiple priorities
• Discretion. Maintaining confidentiality and exercising discretion is essential

Apply Before 08/09/2025

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Responsibilities

The General Manager – Home Technology: Build and Operate will be responsible for the following:

Strategic Leadership and Development

• Deliver on the strategic vision for home technology infrastructure by aligning long-term network build plans with evolving customer services, emerging technologies, and digital transformation roadmap.
• Support MTN Group’s FTTH and FWA strategy, driving its execution and ensuring alignment with the Group’s overall objectives and standards.
• Define the Group’s Home build, operate & fulfilment strategy & vision, aligning with long-term technology, commercial, and customer experience objectives.
• Develop long-term plans for technology operational initiatives, ensuring it supports overall business objectives and adapt to changing market conditions and technological advancements.
• Drive cross-functional alignment between cross functional teams to optimize resource planning and ensure that fulfilment processes are agile, cost-effective, and customer-centric leading to reduction in installation lead time, FTR installation rates etc.
• Provide strategic guidance on operational risk management by identifying potential obstacles in service deployment, proposing mitigation strategies, and ensuring fulfilment excellence across FTTH and FWA environments.
• Provide insights to the development of growth plans, identifying new market opportunities and designing broadband solutions that cater to evolving customer needs.

Engineering, Field Operations & Service fulfilment

• Lead the end-to-end deployment and operations strategy of home broadband and connected services infrastructure, including FTTH, FWA customer premises equipment (CPE).
• Define and enforce engineering standards and best practices to ensure scalability, interoperability, and long-term maintainability of home technology platforms.
• Lead the design and governance of scalable fulfilment frameworks for home services to enhance order-to-installation efficiency, reduce activation lead times, and improve “Ready for Service” (RFS) conversion rates across Opcos.
• Ensure efficient and effective home network solutions deployments across the Opcos fulfilling the MTN Home strategy and delivering our mission for accelerating home portfolio.
• Establish and govern critical operational KPIs, including first time-right installations, technician productivity, and fulfilment SLAs—to ensure high-quality, consistent service delivery.
• Drive the standardization of field operations, deployment practices, and in-home activation processes to improve time-to-market and operational consistency.
• Guide strategic resource planning, workforce models (in-house and outsourced), and partner frameworks to ensure fulfilment agility and productivity across diverse Opco environments.
• Oversee the rollout of mobile field force tools, digital workflows, and real-time tracking systems to increase operational visibility, reduce delays, and support performance accountability.
• Promote a culture of continuous improvement by embedding data-led feedback loops, service diagnostics, and incident resolution mechanisms into last-mile operations.
• Steer the evolution of fulfilment models by piloting innovative delivery mechanisms that enhance customer experience, reduce costs, and support scale with quality

Opco Enablement & Oversight

• Steer OpCos towards building scalable field operations—focusing on technical capability, partner ecosystem enablement, and delivery SLA adherence.
• Ensure the Opco’s deliver against the technical delivery roadmap and achieve targets with the required technical resources.
• Deploy toolkits, operational playbooks, and structured training programs to ensure uniform execution and high-quality customer outcomes.
• Assess operational maturity across OpCos and lead targeted interventions to address capability gaps and uplift field execution standards like installation SLA compliance, cost per installation etc.
• Institutionalize structured engagement and performance review mechanisms to monitor OpCo delivery health, enabling proactive support and escalation management.
• Operations Assurance & Performance Monitoring
• Lead the design and development of robust quality assurance frameworks across installation, fulfilment, and support operations—anchored on metrics like repeat visit rate, early life failure rate, FTR installs, and service handover quality
• Establish mechanisms for deep-dive diagnostics, root cause analysis, and resolution protocols that pre-empt failures and continuously elevate operational reliability across Opcos
• Embed customer centric KPIs such as NPS, installation lead time, and service restoration TAT within technical operations to ensure direct linkage between home performance and customer experience outcomes
• Drive group-wide visibility and accountability through cross-market performance dashboards, benchmarking routines, and operational reviews that translate technical insights into measurable improvements
• Set up governance mechanisms, audit protocols, and escalation matrices to enforce compliance with Group standards, SLA frameworks, and local regulatory obligations
• Champion the adoption of predictive maintenance, AI/ML-driven assurance tools, and self-diagnostic systems to minimize disruptions and enhance network resilience in the home domain
• Partner with Group Finance to align operational decisions with financial planning cycles, budget controls, and cost-efficiency KPIs embedded within performance frameworks.
• Institutionalize standardized inventory controls, warehousing practices, and logistics flows to support reliable spares management and efficient field operations across Opcos

Capital Projects & Deployment Governance

• Lead end-to-end capital project planning and execution for home technology infrastructure, ensuring alignment with strategic priorities, budget constraints, and long-term home network evolution goals.
• Drive the creation and enforcement of standardized rollout frameworks and operational playbooks to ensure disciplined, scalable, and customer-centric execution of FTTH/FWA deployments across all Opcos
• Spearhead the development of standardized milestone templates, reporting cadences, and dashboard frameworks to enable Group-wide transparency and control over capital project timelines and delivery
• Act as the senior technology advisor to OpCo, guiding home-readiness, vendor structuring, and execution quality, while sharing best practices on architecture, capacity, and fulfilment
• Lead Group-level demand forecasting and capital budget alignment across Opco build programs, ensuring investment decisions are anchored in business priorities, service ambitions, and execution feasibility

Governance, Standards & Vendor Alignment

• Define and enforce Group-wide operational standards for home technology lifecycle management, from field deployment to fulfilment, assurance, and retirement
• Lead strategic vendor engagement for operations and fulfilment partners, ensuring alignment on performance, innovation, and TCO while driving Group-wide sourcing consistency
• Serve as the custodian of Group-define governance frameworks, embedding compliance with regulatory, ESG, and sustainability requirements into all fulfilment and field operations frameworks
• Oversee structured vendor and partner performance management, ensuring that contractual models, SLAs, and escalation mechanisms drive long-term service quality, accountability, and cost efficiency 
• Collaboration (Formal and Informal Relationships)

Formal Relationships:

• Group Technology, Commercial, Operations, Sourcing & Procurement teams, and respective functional leads
• Opco Home Business & Technology teams and respective functional leads

Informal Relationships:

• External Vendors, OEMs, Technology Partners, and Systems Integrators
• Industry Forums, Standards Bodies, and Technology Innovation Hubs

Qualifications

Education:

• Bachelor’s degree in engineering, Telecommunications, or a related field
• Master’s degree (MBA) or similar postgraduate qualifications is highly desirable

Experience:

• A minimum of 12 years of experience in telecom operations or network infrastructure management, including at least 4-5 years in a strategic leadership role within telecom, technology, or digital industry
• Deep expertise in engineering design, network architecture, and deployment governance, with hands-on experience in translating technical strategies into scalable, customer-facing solutions
• Proven track record in leading large-scale capital projects for home broadband infrastructure, including FTTH, Wi-Fi, and CPE deployment, with strong budget and timeline accountability
• Strong track record of driving cost optimization, operational excellence, and SLA adherence in technology environments
• Experience in data-driven operations management, including the use of analytics, dashboards, and KPIs to drive continuous improvement and operational efficiency
• Familiarity with financial controls, capex-opex alignment, and demand forecasting models
• Hands-on experience in launching or scaling home broadband operations, ideally in emerging or greenfield markets
• A strong exposure to African or emerging markets, with an understanding of consumer behaviour, market challenges, and localization needs
• Experience working in cross-functional, matrixed environments, influencing senior stakeholders, and mobilizing execution across diverse teams

Core Competencies:

• Home Deployment planning and execution
• Home Broadband Operations
• Home Broadband Engineering & fulfilment
• Field Service Management
• Capital Project Management – Home Segment
• Inventory and Financial Control management
• Cost Optimization & Performance Analytics

Apply Before 08/07/2025

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Responsibilities

The General Manager – Home Product Lead will be responsible for the following:

Strategic Leadership and Development

• Support MTN Group’s home strategy by continuously evolving the value proposition and product development for FTTH and FWA offerings to drive take-up growth rate, ARPU growth, and accelerate product launch velocity
• Assist MTN Group Home Leadership in the development of long-term growth plans, identifying new market opportunities and designing home broadband solutions that cater to evolving customer needs
• Own and manage the home product development and innovation, ensuring optimal allocation of resources to strategic initiatives, cost efficiency, and alignment with group targets
• Cultivate an entrepreneurial culture within the team, encouraging innovation, agility, and a proactive approach to problem-solving and opportunity identification

Value Proposition Design & Strategy 

• Lead and define the end-to-end home value proposition and product portfolio strategy—including broadband connectivity (FTTH, FWA), content/OTT bundling, and smart home services driving product penetration rate, customer value index
• Monitor and translate customer needs into targeted offerings, such as differentiated speed tiers, digital bundles, family or SME packages, and OTT/content partnerships
• Responsible to ensure establishment of strategic product frameworks, and modular and scalable offerings that can be adopted and localized by OpCos across varying market conditions

Product Development & Portfolio Management 

• Lead the design, validation, and rollout of new product offerings and bundles that enhance customer value and drive uptake improving bundle attachment rate, Net promoter score by product tier
• Own the full product lifecycle from ideation to market launch, ensuring a customer-first approach, Improvement in product lifecycle ROI through optimized feature design and rollout strategy and continuous product evolution based on usage, feedback, and performance
• Collaborate closely with home technology and customer operations to ensure products are deliverable, supportable, and aligned with overall infrastructure readiness
• Market Research & Customer Insights
• Drive the analysis and interpretation of customer and market research to shape the Group Home’s product roadmap decisions ensuring value propositions are insight-led, segment-relevant, and future-ready
• Monitor competitor offers, pricing strategies and industry innovations to ensure the home product portfolio remains differentiated and responsive across markets
• Leverage internal BI and customer analytics to optimize product performance and iterate accordingly that maximizes uptake, engagement, and lifetime value

Operational Delivery & Opco Support

• Ensure effective implementation of Group-developed value propositions across all Opcos by supporting localization, go-to-market alignment, and performance tracking
• Guide the Opco home commercial and product teams to adapt Group-level offerings to local customer segments, pricing elasticity, and infrastructure maturity
• Continuously analyse in-market product performance across Opcos, providing ongoing support to refine the central product roadmap based on uptake, customer feedback, and market dynamics
• Act as a commercial advisor to Opco leadership by offering hands-on support during launch cycles, market pilots, and new segment penetration efforts

Innovation & Capability Development

• Drive innovation within the home business, encouraging creative thinking and the exploration of new ideas and technologies
• Act as a thought leader for innovation in the home space, continually exploring new business models and digital partnerships
• Collaboration (Formal and Informal Relationships)

Formal Relationships:

• Group Home Commercial, Sales & Distribution, Customer Service Delivery, Pricing, Finance, Technology teams and respective functional leads
• OpCo Home Functional Teams

Informal Relationships:

• Regulatory & government bodies, Market Research Agencies and Innovation Hubs, Customer Experience, and Insight Teams

Qualifications

Education:

• Bachelor’s degree in business, Engineering, Telecommunications, or a related field
• Master’s degree (MBA) or similar postgraduate qualifications is highly desirable

Experience:

• 12 years of experience in Value Proposition product management, commercial strategy, or innovation roles with at least 5 years of leadership experience within telecom, technology, or digital services industry
• Proven experience in leading Home Value Proposition and product portfolios, specifically launching FTTH and FWA solutions targeted at mass-market or low-income segments, with a strong track record of driving commercial success in similar markets or business units
• Strong domain expertise in home broadband technologies, services, and customer use-cases, with a deep understanding of FTTH, FWA, in-home connectivity, and the evolving needs of residential customers
• Experience working in greenfield or transformation environments, with ability to build and scale from scratch 
• A strong exposure to African or emerging markets, with an understanding of consumer behaviour, market challenges, and localization needs
• Experience working in cross-functional, matrixed environments, influencing senior stakeholders, and mobilizing execution across diverse teams

Core Competencies:

• FTTH/FWA Product Lifecycle Management
• Home Value Proposition Design & development
• Customer Segmentation & Targeting
• Go-to-market Strategy Development & Execution 
• Commercial Impact Assessment & Optimization

Apply Before 08/07/2025

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Responsibilities

The Analyst - Home Broadband will be responsible for the following:

• Product Management & Innovation (FTTH & Broadband Services)
• Support in the development and execute product roadmaps for broadband and FTTH services, ensuring alignment with market demands.
• Conduct benchmarking against competitors and assess market trends to enhance product offerings.
• Work with technology teams to define service architecture, ensuring innovative and scalable broadband solutions.
• Support pricing strategies, profitability analysis, and bundling models for FTTH and broadband products.
• Oversee product lifecycle management, including feature upgrades, decommissioning, and service improvements

Network Operations & Planning

• Assist network planning teams in developing FTTH expansion strategies that consider sustainability and digital inclusivity, under guidance from senior colleagues.
• Collaborate with network planning teams to align FTTH expansion with business growth objectives.
• Work with GIS tools and network analytics to evaluate service area feasibility and expansion opportunities.
• Assist in defining capital investment plans for network infrastructure, ensuring ROI-driven deployments.
• Partner with operations teams to monitor network performance metrics, uptime, and customer experience data.
• Support the development of network optimization strategies to enhance bandwidth efficiency and scalability. 

Sales & Business Development

• Support with formulation and execution of innovative B2B and B2C broadband sales strategies that capitalize on digital transformation trends and open new markets in emerging economies. Drive B2B and B2C broadband sales strategies, working closely with regional sales teams.
• Identify new business development opportunities, including partnerships with ISPs, real estate developers, and enterprises.
• Conduct customer segmentation analysis to define targeted acquisition and retention strategies.
• Develop strategic frameworks for FTTH adoption, penetration, and customer retention.
• Work with account management teams to enhance sales funnel performance, lead generation, and revenue growth. 

Consumer Strategy & Marketing

• Contribute to marketing campaigns by analysing consumer insights and learning to tailor approaches to customer engagement and service optimization
• Develop customer engagement strategies, loyalty programs, and retention initiatives.
• Work with digital marketing teams to optimize customer journey mapping, conversion rates, and user experience.
• Analyze customer churn, Net Promoter Score (NPS), and service adoption trends to improve retention.
• Lead initiatives for pricing promotions, referral programs, and brand positioning to drive growth.
• Collaboration (Formal and Informal Relationships)

Formal Relationships

• Country Home Broadband Heads: Collaborate with Country Home Broadband Heads to support the deployment of broadband plans, learning to address challenges and innovate within the regional markets.
• Technology and Product Teams: Work closely in supporting product development and technology teams to ensure MTN’s broadband solutions are innovative, scalable, and meet customer expectations.
• Sales and Marketing Teams: support development effective marketing campaigns, drive customer acquisition, and create tailored broadband packages that address market needs.
• Finance and Regulatory Teams: Collaborate and support on budgeting, financial performance, and compliance with local and international regulatory standards.

Informal Relationships

• Cross-Functional Teams: Build strong, informal relationships with various teams (e.g., network operations, customer care, and technical support) to ensure smooth service delivery and issue resolution.
• External Partnerships: Cultivate relationships with third-party infrastructure providers and local stakeholders to expand broadband access and improve service reliability

Qualifications

Education:

• Bachelor’s degree in Engineering (Telecommunications, Electrical, Computer Science), Business, Economics, or a related field.
• Postgraduate qualification (e.g., MBA, MSc) is advantageous but not required.

Experience:

• 2-3 years of experience (fresh graduates encouraged to apply).
• Basic understanding of broadband, fiber optics, or telecom industry.
• Analytical and problem-solving skills.
• Strong communication and presentation skills.
• Ability to work in cross-functional teams and adapt to a fast-paced, evolving industry.
• Proficiency in Microsoft Office (Excel, PowerPoint).

Technical & Business Knowledge

• Telecom & Broadband Technologies: Understanding of FTTH, 5G, Fixed Wireless (FWA), IoT and emerging broadband solutions.
• Network Planning & Optimization: Exposure to network mapping, GIS tools, and service quality management.
• Product Development & Lifecycle Management: Ability to align product design with market needs and network capabilities.
• Data Analysis & Strategy: Strong analytical skills to interpret network performance, customer behaviour, and revenue trends.

Competencies

• Developing a basic understanding of broadband technologies, with a focus on continuous learning and adapting to the fast-evolving telecom landscape.
• Strategic Thinking & Problem-Solving: Ability to analyze complex challenges and develop solutions that align with business objectives.
• Communication & Collaboration: Strong stakeholder management skills to work with cross-functional teams in technical, business, and customer-facing departments.
• Commercial Acumen: Understanding of revenue models, business growth strategies, and competitive market positioning.
• Customer-Centric Mindset: Passion for improving customer experiences, enhancing service delivery, and ensuring high satisfaction levels

Apply Before 08/07/2025

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Responsibilities

The General Manager – Home Sales Lead will be responsible for the following:

Strategic Leadership and Development

• Support MTN Group’s Home strategy, by developing sales and go to market strategy for Group and Opcos ensuring alignment with the Group’s overall objectives
• Own the end-to-end channel P&L, balancing revenue growth, cost control, and customer acquisition costs to deliver sustainable profitability
• Drive innovation in Sales and channel strategy development, exploring new and creative approaches to optimize sales and distribution channels for home services
• Lead the design and execution of innovative sales programs and incentives that unlock new growth opportunities across home broadband and bundled services
• Drive the development and end-to-end execution of the GTM strategy for home services, ensuring alignment with overall business objectives and market needs 
• Develop performance-driven incentive structures tailored to each channel (resellers, field agents, digital) to boost productivity, acquisition, and revenue per rep.

Channel Strategy & Optimization

• Lead the design and operational execution of a multi-channel sales strategy for Home, including D2D, telesales, digital, and partnerships, with clear targets for agent network expansion and channel-wise sales contribution
• Drive scalable growth by setting specific goals for channel capacity e.g., channel wise sales contribution, CAC management to ensure cost-effective scaling
• Take full ownership of channel-level profitability, continuously optimizing cost-to-serve, CAC, and ROI across all sales channels.
• Establish and rigorously monitor channel specific KPIs and metrics including sales conversion rates, CAC, average deal size, and customer retention, ensuring sales teams are trained, enabled, and held accountable through robust reporting frameworks
• Oversee the development of effective channel incentives programs and standardized sales processes to drive performance, customer acquisition, in improve retention rates and maximize channel productivity in line with home business goals

Sales Execution and Operational Control

• Drive a high-performance sales culture by setting periodic targets across field, digital, and partner channels
• Develop and implement strategies to scale and optimize sales capabilities, ensuring the team is equipped to meet growing demand for home services
• Establish rigorous performance management frameworks, including daily KPIs, dashboards, and coaching mechanisms to ensure consistent delivery across all reseller partners
• Implement structured sales cadences, territory management, and performance routines to ensure consistent execution and accountability on the ground
• Identify and eliminate friction points across the home sales funnel — from lead generation to activation — using data, automation, and frontline feedback.
• Measure and optimize GTM performance, using data-driven insights to identify gaps, optimize execution, and deliver continuous improvement in GTM outcomes
• Implement structured field sales processes, route optimization, and compliance protocols to maximize efficiency, customer experience, and conversion rates
• Deploy field audits, geo-tracking, and digital tools to ensure compliance, productivity, and customer experience standards
• Monitor incentive effectiveness and ROI, adjusting in real-time to maximize performance and cost-efficiency
• Leverage advanced technology and sales-enablement tools to streamline sales processes, improve lead management and enhance responsiveness to customer needs
• Ensure accurate sales forecasting and demand planning in collaboration with cross functional teams to ensure operational readiness and optimal inventory across all sale touchpoints
• Ensure that the sales model is scalable, adaptable, and standardized for rapid deployment across different OpCos while remaining agile to market dynamics

Operational Delivery & Opco Support:

• Work closely with OpCos to support the roll-out and operational execution of the home sales channels, ensuring alignment with local market dynamics and customer segments
• Provide ongoing support to OpCos to localize and scale channel activation plans, delivering actionable insights, tailored tools, and performance frameworks to enhance field execution and sales outcomes
• Drive and institutionalize standardized operating procedures, sales playbooks, and channel governance frameworks to ensure consistency and scalability across Opcos
• Monitor and enforce adherence to operational KPIs, driving continuous improvement and accountability within sales teams and channel partners

Collaboration & Stakeholder Management:

• Partner closely with the relevant cross functional teams to ensure the home sales strategy meets customer needs and industry trends
• Establish relationships with internal stakeholders, government bodies and regulatory agencies to support smooth broadband service deployment and influence favourable regulatory policies
• Responsible to maintain close partnerships with external vendors, retailers, and resellers networks to optimize channel reach, operational discipline, and revenue growth 
• Collaboration (Formal and Informal Relationships)

Formal Relationships:

• Finance, Legal & Regulatory, Marketing & Technology teams, and respective functional heads
• OpCo Home Teams and respective functional Leads

Informal Relationships:

• External vendors, channel partners, and resellers
• Local market sales agents and field sales teams
• Industry peers and professional networks

Qualifications

Education:

• Bachelor’s degree in Business, Marketing, Telecommunications, or a related field
• Master’s degree (MBA) or similar postgraduate qualifications is highly desirable

Experience:

• At least 12 years of experience in Home GTM, channel strategy, sales, and distribution with at least 4-5 years of leadership experience within telecom, technology, or digital services industry
• Demonstrated success in leading sales teams and building performance frameworks in complex, dynamic environments preferably in the telecom, technology, or consumer services sectors
• Demonstrated track record in driving end-to-end sales channel rollout and operational execution across multiple OpCos, ensuring alignment with local market requirements and consistently achieving or exceeding sales targets
• Hands on experience in running sales incentives, managing daily reseller performance, driving field discipline, and overall channel P&L ownership
• Proven experience in developing and institutionalizing standardized sales operating procedures, and channel governance frameworks that improved field discipline, enhanced channel productivity, and ensured scalable growth
• Hands-on experience working in greenfield or transformation environments, with ability to build and scale from scratch
• A strong exposure to African or emerging markets, with an understanding of consumer behaviour, market challenges, and localization needs
• Experience working in cross-functional, matrixed environments, influencing senior stakeholders, and mobilizing execution across diverse teams

Core Competencies:

• Sales Go to market Strategy
• Channel Management & P&L ownership
• Sales Operations, Forecasting & Demand Planning 
• Sales Incentive & Performance Management
• Hands on Sales field execution
• Customer Acquisition Cost (CAC) Optimization
• Sales operational discipline and Governance

Apply Before 08/07/2025

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Responsibilities

The General Manager – Home Pricing Lead will be responsible for the following:

Strategic Leadership and Development

• Drive the strategic direction for home pricing, financial modelling, and business intelligence initiatives, ensuring alignment with the Group's vision and market dynamics 
• Lead cross-functional teams to implement financial strategies, fostering collaboration between marketing, sales, technology, and other departments to and maximize profitability
• Monitor and analyse market trends to inform strategic decisions, ensuring the home business remains competitive and responsive to changing customer needs
• Assist MTN Group Home Leadership in the development of long-term growth plans, identifying new market opportunities and designing broadband solutions catering to evolving customer needs

Financial Modelling & Business Case Development

• Build and own end-to-end financial models from ground up, covering unit economics, DCFs, payback, and scenario simulations across FTTH, FWA, and satellite propositions
• Lead the development of business cases for new home market entries, product launches, and infrastructure investments
• Collaborate with cross-functional teams to monitor unit economics, customer acquisition costs (CAC), payback periods, and long-term value (LTV) to ensure commercial viability

Pricing Strategy & Revenue Optimization

• Design and implement innovative pricing strategies that enhance market competitiveness and drive revenue growth for home services
• Guide Opco teams in tailoring offers based on market realities while protecting margins and brand positioning
• Recommend pricing and cost adjustments based on financial performance, competitive, market dynamics and strategic priorities to maintain market relevance
• Business Intelligence & Performance Reporting
• Translate complex financial and performance data into actionable insights that inform pricing strategy, portfolio optimization, and revenue growth opportunities across home product lines
• Build and manage the Home BI and reporting ecosystem to track key commercial, operational, and financial KPIs including gross adds, churn, ARPU, CAC, CLV, and payback
• Enable data democratization and consistent performance tracking to drive actional insights by implementing group-wide reporting frameworks, dashboards, and governance protocols

Opco Support & Operational Enablement

• Serve as a strategic partner to Opco Home teams by providing toolkits, financial models, pricing templates, and performance diagnostics
• Conduct regular performance reviews with Opco counterparts to monitor execution and recommend course corrections
• Facilitate knowledge transfer, best practice sharing, and local capability building in financial planning and analytics across Opcos

Commercial Sustainability & Optimization

• Continuously evaluate the health and scalability of the home business model using insights from BI and market feedback, identifying levers for margin improvement and cost efficiency
• Propose and lead initiatives to improve margins, enhance customer lifetime value, and optimize spend, and increase profitability across Home Business value chain
• Spearhead risk analysis & anticipation to business case assumptions through continuous feedback loops and implement proactive strategies to ensure long-term profitability and scalability

Team Leadership & Stakeholder Alignment

• Serve as a key advisor to the Group Leadership on Home financial performance, pricing strategy, and economic trade-offs
• Embrace a startup mindset to architect the home finance, BI, and reporting function from scratch
• Inspire a culture of innovation, agility, and commercial ownership within the Pricing and BI team
• Work closely with OpCos to localize strategies while maintaining group-level alignment 
• Collaboration (Formal and Informal Relationships)

Formal Relationships:

• Group Home Commercial, Technology and Network, Regulatory & Compliance Teams & respective functional leads
• Opco Home Commercial, Finance and BI/Reporting teams and respective functional leads

Informal Relationships:

• Vendor/OEM Finance SPOCs, BI Tool Providers (As applicable)

Qualifications

Education:

• Bachelor’s degree in finance, Engineering, Economics, or a related field
• Master’s degree (MBA) or similar postgraduate qualifications is highly desirable

Experience:

• At least 12 years of experience in Finance, Pricing, Financial Planning & Analysis or Business Intelligence with at least 4-5 years of leadership experience within telecom, technology, or digital services industry
• Proven hands-on experience in financial modelling, data analytics (Excel, SQL, Power BI), driving actionable insights and strategic planning
• Demonstrate proficiency in Excel-based modelling (e.g., CLV models, payback analysis, commercial business cases)
• In-depth knowledge and experience in developing financial frameworks and business cases in the Home/Fixed Broadband segment
• Track record in working in greenfield or transformation environments, with ability to build and scale from scratch
• A strong exposure to African or emerging markets, with an understanding of consumer behaviour, market challenges, and localization needs
• Experience working in cross-functional, matrixed environments, influencing senior stakeholders, and mobilizing execution across diverse teams

Core Competencies:

• Financial Modelling & Unit Economics
• Home Pricing & Revenue Optimization
• Financial Forecasting & Scenario Simulation
• Cost Structure & Margin Analysis

Apply Before 08/07/2025

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Responsibilities

The General Manager – Home Customer Operations Lead will be responsible for the following:

Strategic Leadership and Development

• Drive the strategic direction for service delivery and customer experience initiatives, ensuring alignment with the organization’s vision and market dynamics.
• Assist MTN Group Home Leadership in the development of long-term growth plans, identifying new market opportunities and designing broadband solutions that cater to evolving customer needs
• Provide strategic oversight of resource planning for Group-level service delivery and CX initiatives, ensuring alignment with priorities, cost efficiency, and value realization
• Champion cross-functional collaboration between commercial, technology, and operations teams to ensure seamless execution of broadband initiatives, aligning all stakeholders towards shared goals and KPIs
• Drive innovation in service delivery models, leveraging emerging technologies and trends to optimize customer experience, operational efficiency, and market competitiveness

Operational Delivery & Process Excellence

• Lead the design and optimization of robust operational processes for home broadband installations, fault resolution, service recovery, and technical support
• Collaborate with respective Technology and OpCo teams to identify automation opportunities that streamline and scale operational workflows
• Lead Group-wide service quality governance by institutionalizing root cause analysis, corrective frameworks, and preventive controls to systematically reduce repeat issues and customer churn
• Define and enforce group-level SLAs and SOPs for key customer touchpoints, ensuring operational consistency, service excellence, and adherence to benchmarks across all markets

Customer Experience Design & Execution Management

• Define and lead the overarching customer experience strategy for home services, ensuring alignment with Group vision, market dynamics, and long-term customer value creation
• Oversee the design of end-to-end customer journeys for the home from order to installation, service usage, support, and retention ensuring alignment with overall home objectives
• Establish and drive the adoption of service experience KPIs, benchmarks (NPS, First Call Resolution, Time to Install) to identify experience gaps and mitigate issues
• Advocate for a customer-first mindset across all Home-related initiatives ensuring all customer touchpoints are optimized to deliver seamless, high-quality interactions

Technology & Automation Integration

• Partner closely with Technology teams to digitize customer journeys, automate service processes, and deploy cutting-edge support platforms (CRM, ticketing, field service tools, etc.), ensuring seamless and scalable delivery
• Define and communicate system requirements and process design inputs for all technology enablers to enhance the efficiency and build customer-friendly service workflows
• Spearhead the integration of technology and digital automation across service delivery channels, ensuring that innovation enhances turnaround times, reliability, and transparency
• Leverage AI, analytics, and automation to proactively resolve service issues, personalize support, and optimize operational decisions across the service lifecycle
• Drive a culture of innovation by piloting emerging technologies and digital tools that redefine service experiences and future-proof home operations

Opco Support & Enablement

• Translate strategic CX and service delivery goals into actionable execution plans across OpCos, embedding journey-based design principles into operations, technology, and frontline processes
• Serve as a strategic partner to OpCos—supporting the setting up and enhancement of local service delivery and CX operations
• Conduct operational maturity assessments and assist OpCos in closing performance gaps to uplift processes, systems, and frontline capabilities
• Promote adoption of standardized tools, automation platforms, and customer support technologies across Opco home markets

Voice of Customer (VoC) & Feedback loops

• Guide the development and implementation of Group-wide VoC programs, leveraging surveys, feedback tools, and analytics to capture insights across all customer touchpoints
• Embed customer feedback loops into both operational and strategic decision-making driving continuous improvements grounded in real-time customer needs

Performance Monitoring & Continuous Improvement

• Spearhead the creation and governance of CX dashboards to track key customer experience and operational KPIs, and driving performance review cycles focused on accountability, action planning, and continuous improvement
• Address service delivery challenges, align on strategic initiatives, and manage high-impact escalations, ensuring clear accountability and timely resolution
• Define the essential service delivery and CX capabilities required across OpCos, developing frameworks for assessing, training, and uplifting talent to meet Group standards

Team Leadership & Cross-functional Collaboration

• Lead and inspire cross-functional teams to achieve service delivery excellence, fostering a high-performance, results-driven culture
• Promote collaboration and alignment across OpCos and Group functions to ensure seamless execution of customer experience strategies
• Foster a startup-like mindset to drive agility, encouraging Opcos to rapidly pilot, learn, and support in improvement of core operations
• Collaboration (Formal and Informal Relationships)

Formal Relationships:

• Group Home Technology, Commercial, Finance, GTM, Product Development teams and respective functional Leads
• Opco Customer Experience, Technology and Commercial Teams and respective functional leads

Informal Relationships:

• External Vendors, Managed Service Partners, and Field Service Providers
• Customer Advocacy Forums and Support Communities

Qualifications

Education:

• Bachelor’s degree in business, Marketing, Engineering, Telecommunications, or a related field
• Master’s degree (MBA) or similar postgraduate qualifications is highly desirable

Experience:

• 12+ years of experience in a Service Delivery and Customer experience for telecom, broadband, or related service industries, with at least 4-5 years of leadership within telecom, technology, or digital services industry preferably
• Demonstrated experience building or transforming customer service and operational functions in a greenfield or scaling environment
• Deep understanding of home broadband value chains, technical service models, and digital customer engagement tools
• Hands-on experience working in greenfield or transformation environments, with ability to build and scale from scratch
• A strong exposure to African or emerging markets, with an understanding of consumer behaviour, market challenges, and localization needs
• Experience working in cross-functional, matrixed environments, influencing senior stakeholders, and mobilizing execution across diverse teams

Core Competencies:

• Customer Journey Design & Optimization
• Service Fulfilment & Assurance
• Field Operations Management & Optimization
• Digital Support & Self-Service Enablement
• Quality Assurance & Experience Analytics

Apply Before 08/07/2025