Analyst - Home Broadband at MTN

Responsibilities

The Analyst - Home Broadband will be responsible for the following:

• Product Management & Innovation (FTTH & Broadband Services)
• Support in the development and execute product roadmaps for broadband and FTTH services, ensuring alignment with market demands.
• Conduct benchmarking against competitors and assess market trends to enhance product offerings.
• Work with technology teams to define service architecture, ensuring innovative and scalable broadband solutions.
• Support pricing strategies, profitability analysis, and bundling models for FTTH and broadband products.
• Oversee product lifecycle management, including feature upgrades, decommissioning, and service improvements

Network Operations & Planning

• Assist network planning teams in developing FTTH expansion strategies that consider sustainability and digital inclusivity, under guidance from senior colleagues.
• Collaborate with network planning teams to align FTTH expansion with business growth objectives.
• Work with GIS tools and network analytics to evaluate service area feasibility and expansion opportunities.
• Assist in defining capital investment plans for network infrastructure, ensuring ROI-driven deployments.
• Partner with operations teams to monitor network performance metrics, uptime, and customer experience data.
• Support the development of network optimization strategies to enhance bandwidth efficiency and scalability. 

Sales & Business Development

• Support with formulation and execution of innovative B2B and B2C broadband sales strategies that capitalize on digital transformation trends and open new markets in emerging economies. Drive B2B and B2C broadband sales strategies, working closely with regional sales teams.
• Identify new business development opportunities, including partnerships with ISPs, real estate developers, and enterprises.
• Conduct customer segmentation analysis to define targeted acquisition and retention strategies.
• Develop strategic frameworks for FTTH adoption, penetration, and customer retention.
• Work with account management teams to enhance sales funnel performance, lead generation, and revenue growth. 

Consumer Strategy & Marketing

• Contribute to marketing campaigns by analysing consumer insights and learning to tailor approaches to customer engagement and service optimization
• Develop customer engagement strategies, loyalty programs, and retention initiatives.
• Work with digital marketing teams to optimize customer journey mapping, conversion rates, and user experience.
• Analyze customer churn, Net Promoter Score (NPS), and service adoption trends to improve retention.
• Lead initiatives for pricing promotions, referral programs, and brand positioning to drive growth.
• Collaboration (Formal and Informal Relationships)

Formal Relationships

• Country Home Broadband Heads: Collaborate with Country Home Broadband Heads to support the deployment of broadband plans, learning to address challenges and innovate within the regional markets.
• Technology and Product Teams: Work closely in supporting product development and technology teams to ensure MTN’s broadband solutions are innovative, scalable, and meet customer expectations.
• Sales and Marketing Teams: support development effective marketing campaigns, drive customer acquisition, and create tailored broadband packages that address market needs.
• Finance and Regulatory Teams: Collaborate and support on budgeting, financial performance, and compliance with local and international regulatory standards.

Informal Relationships

• Cross-Functional Teams: Build strong, informal relationships with various teams (e.g., network operations, customer care, and technical support) to ensure smooth service delivery and issue resolution.
• External Partnerships: Cultivate relationships with third-party infrastructure providers and local stakeholders to expand broadband access and improve service reliability

Qualifications

Education:

• Bachelor’s degree in Engineering (Telecommunications, Electrical, Computer Science), Business, Economics, or a related field.
• Postgraduate qualification (e.g., MBA, MSc) is advantageous but not required.

Experience:

• 2-3 years of experience (fresh graduates encouraged to apply).
• Basic understanding of broadband, fiber optics, or telecom industry.
• Analytical and problem-solving skills.
• Strong communication and presentation skills.
• Ability to work in cross-functional teams and adapt to a fast-paced, evolving industry.
• Proficiency in Microsoft Office (Excel, PowerPoint).

Technical & Business Knowledge

• Telecom & Broadband Technologies: Understanding of FTTH, 5G, Fixed Wireless (FWA), IoT and emerging broadband solutions.
• Network Planning & Optimization: Exposure to network mapping, GIS tools, and service quality management.
• Product Development & Lifecycle Management: Ability to align product design with market needs and network capabilities.
• Data Analysis & Strategy: Strong analytical skills to interpret network performance, customer behaviour, and revenue trends.

Competencies

• Developing a basic understanding of broadband technologies, with a focus on continuous learning and adapting to the fast-evolving telecom landscape.
• Strategic Thinking & Problem-Solving: Ability to analyze complex challenges and develop solutions that align with business objectives.
• Communication & Collaboration: Strong stakeholder management skills to work with cross-functional teams in technical, business, and customer-facing departments.
• Commercial Acumen: Understanding of revenue models, business growth strategies, and competitive market positioning.
• Customer-Centric Mindset: Passion for improving customer experiences, enhancing service delivery, and ensuring high satisfaction levels

Apply Before 08/07/2025