ERP Support - Irene at ESKORT

Minimum Requirements:

• Crystal Report Writer experience
• Intermediate Microsoft T-SQL knowledge
• 5+ years’ experience working on ERP system
• 5+ years experience in similar supporting role 
• Strong troubleshooting and software knowledge
• A valid driver’s license and own vehicle

Qualifications:

• IT certifications
• Grade 12

Responsibilities:

• Investigation / Escalation / Correction of Issues
• Ensure Support Tickets are logged internally and Externally
• Follow up on Escalated ERP System Software Tickets
• Ensure Timeous resolution of non-Escalated Issues
• Manage / Prioritize Support Tickets
• Assist ERP Manager on Communicated Tasks
• Ensure Timeous responses on after hours Calls / Issues
• Assist With ERP System Testing Before Updates
• Ensure Change Control Process are complete and thorough on internal ticket system
• Monitoring of SQL Database waiting times
• Ensure Support Documentation are Created and Maintained
• Create ERP System Users
• Assign ERP System User Access