ETQA Administrator QA (Temps) x3 (INSETA 53) at Insurance Sector Education and Training Authority - INSETA

PURPOSE OF THE JOB

• Responsible to provide administrative support to the ETQA Division to ensure that all learner records and achievements are quality assured on the Learner Management Database according to laid down policies and procedures.

Key Performance Areas

 Quality Assurance of Learner Achievements and Records 40%

• Receive verification reports from Verifiers
• Check for signature and completeness, and accuracy against  Management Information System (MIS)
• Check for number of learners enrolled for endorsement
• Check learner profiles for Unit Standard correctness, ID docs to be uploaded and other leaner detail.
• Once all information provided are correct as compared with NLRD for accurateness and compliance, QA status is confirmed on LMD
• In the case of non-compliance, the SDP is addressed to rectify by providing missing information on the Database.
• Provide SDP with 21 days to rectify.
• Follow up on rectification and provide a new date for QA.
• Once the new date requirements have been met, QA ids finalised.
• In the event of repeated  SDP noncompliance is reported to the Certification Specialist for resolution.
• Manage Time effectively

Query resolution and problem solving with all Learners and SDP’s and Employers 30%

• Receive queries from SDP and Learners via email, telephone calls and walk ins.
• Resolve the queries which need not be escalated.
• Escalate queries which are more complex to the Certification Specialist
• Once feedback is received back from Specialist, replying response to learner or SDP is provided
• Log specific issues on .the Log System for IT resolution
• Feedback from  Log System is addressed back to learner or SDP.

General Administration  15%

• File and store departmental documentation in terms of the ETQA Policies and procedure for the SDP’s in the portfolio.
• Provide administrative support to the Department
• Ad hoc venue bookings and minutes taking for ETQA Department
• Arrange ad hoc travel and accommodation arrangements as may be required

Corporate Governance and Reporting 10%

• Attend and Prepare for QA Divisional Staff Meetings
• Report on Key Performance Areas  as and when required
• Manage risk daily within individual workflow and report to the Certification Specialist should risk be identified.
• Work within QA  policy as delegated

Growth and Development 5%

• Assist with the Planning and attend QA Stakeholder Information Sessions
• Participate in Internal INSETA  Training Sessions as scheduled
• Provide input into QA guidelines, policy and procedure review mechanisms

Qualifications

• Minimum Requirement: Grade 12 or equivalent plus NQF 5 level Qualification in Public Administration, Education Training and Development ,Project Management  or equivalent
• Preferred Requirement: NQF 6 Qualification qualification.

Experience

• Minimum Requirement: 1-3 Years  or related administrative experience.
• Preferred Requirement: The above experience within a Seta or Public Sector environment.