Executive Head: Delivery Management at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The Executive Head of Delivery for Vodacom Business (VB) is a senior leadership position responsible for the end-to-end delivery of products and solutions across all Business Units representing total revenue for VB.
• The role’s mandate is to ensure that all contracted client commitments are delivered per client requirements, timeously, profitably and client satisfied. The role will be responsible for both implementation and post implementation operations contracts, and mitigating delivery risks through robust contract and partner management.
• The incumbent will be accountable for achieving operational excellence, sustaining client satisfaction, and ensuring compliance with service-level agreements (SLAs) by leveraging internal capabilities and, where necessary, engaging external partners or subcontractors.
• To the extent that established delivery structures are already in place in mature Business Units, the executive head will partner with both Mobile and Vodacom Business Technology delivery teams to establish ways of work; accountability metrics; operational performance metrics, escalation metrics, and management routines.
• However, for complex multiple BU solutions, beyond mobile or for ventures or partner-delivered solutions, the Executive Head is responsible for setting up a delivery operating model comprised of a combination of internal resources (consolidation of what is already in the business) or partnership models with ventures or external partners.
• The executive head is accountable for the strategic governance, orchestration, and operational excellence of complex solution delivery across Vodacom’s Mobile, Fixed, and Beyond Connectivity portfolios.
• The role acts as a critical bridge between product teams, internal delivery units, and external partners to shape and uphold delivery frameworks that enhance customer experience and prevent downstream issues.

Your responsibilities will include:

Strategy Formulation & Execution:

• Strategic Delivery Oversight: Ensure the delivery of all Vodacom Business products and solutions, in alignment with sold commercials and client requirements.

Business Enablement

• Develop and track key performance indicators (KPIs) to measure the impact of interventions and identify areas for continuous improvement Lead the integration of delivery and operational criteria into product design governance, ensuring that every product is conceived with scalability, feasibility, and supportability in mind. 
• Ensure that service models, escalation paths, and documentation standards are embedded into every product, enabling seamless transition into in-life operations and customer support.
• Lead the stabilization phase post-launch, ensuring that knowledge transfer, training, and early issue resolution are executed with precision and accountability.
• Lead the feedback loop between delivery, operations, and product teams to ensure continuous improvement and future-readiness of product governance frameworks.
• Ensure the co-ordination of complex delivery across Vodacom Business, Partners and Subsidiaries and manages stakeholders to ensure on time delivery by upholding contractual obligations.
• Develop and implement a robust system for identifying and prioritising major customer delivery and in-life challenges.
• Enable data usage to identify trends, predict potential future challenges, and proactively implement preventative measures.
• Collaborates with Sales to ensure customer success across Vodacom Business in the delivery of large scale, complex technology projects to key customers.
• Contract Management: Negotiate, execute, and oversee back-to-back contracts with partners or subcontractors to ensure fulfilment of client SLAs and mitigation of delivery risks through collaboration with Supply Chain Management
• Partner & Subcontractor Management: Identify, engage, and manage third-party partners, Subsidiaries or subcontractors, maintaining quality and compliance standards.
• Risk Mitigation: Proactively identify delivery risks and implement controls to ensure business continuity and contractual compliance.
• Risk Mitigation: Proactively identify delivery risks and implement controls to ensure business continuity and contractual compliance.
• Manage programme budgets, business cases, and cost controls to maximise value delivered to the business and customers.
• Support commercial due diligence and investment decisions for new and in-life solutions.

Focused on achieving the following business performance on:

• On-time, on-budget delivery of all projects and contracts
• Compliance with client SLAs and zero critical delivery escalations
• Beyond connectivity contract retention rates
• Effective risk mitigation and absence of unmitigated delivery failures
• Client satisfaction scores and contract renewal rates
• Successful management of partner and subcontractor relationships

Stakeholder Management

• Lead, inspire, and develop a high-performing team delivering complex solutionsacross product and service lifecycles.
• Build strong relationships with key delivery partners, internal stakeholders, and executive sponsors.
• Build collaborative partnerships and alliances for business success.
• Collaborate with other departments (e.g., product, marketing) to improve bid competitiveness: Ensure alignment on offerings, pricing, and value proposition.
• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice.
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal relations and implement remedial actions where required, in the achievement of organisational goals.
• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Connect and leverage the skills of various functional teams to generate synergy across all the different customer touch points

Delivering through People:

• Set team goals and objectives aligned with overall business objectives.
• Build a high performance & diverse organisation, focused on generating growth opportunities from clients and prospects, and driving unique growth and development opportunities in line with relevant revenue & margin targets to be achieved.
• Support and enable the team to succeed by driving skills development and future fit talent in line with business strategy
• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Support and enable the team to succeed by encourage frequent knowledge sharing between team members, amongst other enablement initiatives.
• Develop a high performing team by embedding formal performance management process, informal coaching and continuous 1:1 performance discussion
• Embed the Spirit of Vodacom by living the Spirit behaviours and culture codes, ensuring consistently high Spirit engagement levels.
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.
• Encourage a culture of collaboration, accountability, and continuous improvement

The ideal candidate for this role will have:

• Bachelor’s degree in business, Engineering, Information Technology, or related field (master’s preferred).
• Postgraduate qualifications/MBA (Desirable)
• Minimum 8 years’ experience in delivery management, with at least 5 years in a senior leadership role overseeing multi-disciplinary teams.
• Proven track record of managing large-scale projects and long-term support contracts within the mobile, ISP, or technology sectors.
• Strong commercial acumen and contract negotiation skills.
• Experience in partner management and risk mitigation within complex delivery environments.
• Excellent communication, stakeholder management, and leadership skills.
• +5 years of management consulting and people management experience overseeing multi-disciplinary teams.

Technical Competencies 

• Strategic mindset and out-of-the-box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, its market, and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customers’ objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in a multinational matrix organisation
• Successful track record of managing multi-industry sales teams and demonstrating profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities

Behavioural Competencies 

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 21 October 2025.