Executive Head: Operations - WCLA 03/2025 at Western Cape Liquor Authority

Job description

Strategy and Policies: 

• Provide input in setting and driving liquor licensing strategy towards regulatory, determining public interest
• Translate organizational strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning
• Oversee and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met
• Develop, implement and manage operational policies, processes and procedures

Operations: 

• Lead the automation of core operations processes like the online application system and inspectorate processes
• Develop and simplify the liquor license application processes and explore innovative ways to improve service delivery by LLA, Inspectorate and LLT Secretariat
• Explore methods to improve quality, efficiency and productivity, and improve control measures.
• Works collaboratively to develop and/or improve systems, processes, controls and procedures that improve the overall efficiency of WCLA and ensure excellent client service.
• Measure the efficiency of an organisation’s operational processes and taking steps to improve them
• Liaising with customers and stakeholders to ensure collaboration results in delivering quality services
• Ensure all liquor licenses and related documents are filed, reported, audited and in compliance with laws and regulations
• Ensure all programs and departments meet the short-term and long-range plans, and budgets based on defined goals and growth objectives as determined by the GB and with collaborative input from the CEO

Reporting:

• Works with board committees related to operations and helps manage expectations, in order to meet set goals
• Provides timely, accurate, and complete reports to the Governing Board on operations performance.

Resource management (human, financial and physical) within the Unit

• Establish and maintain appropriate systems (analytical tools, information systems, projections of cost behaviour) and policies to ensure effective and efficient management of resources 
• Perform accurate forecasting, budgeting and allocation of resource within the unit 
• Manage external contractors and suppliers within the unit 
• Develop and manage internal service level agreements with other units 
• Ensure effective identification and management of business risks, resources and continuous improvement 
• Manage capacity within the unit to ensure sustained service delivery 

People management within the Unit

• Manage people development in line with organisational-wide skills development strategy within the unit 
• Manage talent within the unit and ensure talent management strategies (attraction, retention, development) are implemented 
• Implement performance management within the unit in line with Human Resources Policies and Guidelines 
• Manage grievances, discipline and terminations within the division in line with Human Resources policies and guidelines 
• Lead and direct staff within the division to be able to meet the objectives set for them 
• Build and foster a culture of good governance, customer service, honesty and integrity and world class delivery in the division 
• Implement innovative recognition and reward systems 

Promotion and practice of good corporate governance, risk and compliance

• Manage and monitor the facilities management function
• Implement governance framework to ensure professional conduct by Unit employees and upholding of WCLA values and governing principles 
• Ensure good governance within the unit in line with the corporate governance guidelines and related legislation 
• Manage risks within the Unit 
• Manage compliance within legislation, regulations, WCLA policies and procedures within the unit 
• Ensure compliance of the unit with all audit requirements emanating from audit processes within the unit 
• Draft and submit annual, quarterly and monthly reports required or delegated 

Reporting

• Responsible for all internal and external procurement reports.
• Responsible for all internal and external supplier reports.
• Responsible for annual procurement plan progress reporting.
• Provide input into the interim and annual financial statements and statutory reports.

Minimum requirements

• Relevant B-Degree (NQF Level 7).
• Relevant post graduate qualifications will be advantageous.
• At least 7 year’s relevant senior management experience.
• Experience and knowledge of the Public Sector strategic and budget planning processes.
• Project management experience.
• Experience working with a governing board (advantageous).
• Exposure to a regulatory environment (advantageous).

Apply by: 18 August 2025