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  • Posted: Sep 3, 2021
    Deadline: Not specified
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  • Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content - video, audio and text - is consumed. The Buy segment offers consumer ...
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    Executive, Retailer Service

    Job Description

    Retailer Delivery Executive 

    Retail Overall Vision: To be the Retailers One Source of Truth. NielsenIQ Retail Delivery team is responsible for delivering accurate, and timeous reporting requirements, while understanding and managing data query/requests from both internal, and external stakeholders.. Using technology-based servicing to deliver on key objectives. Overall delivery team goal to support overall RV goal. The team is  Solutions driven. 

    Role of the Retail Delivery Executive

    • Sourcing

      • Work with internal stakeholders to oversee Retailer client’s data quality coming into the Nielsen Factory (RE)

      • Assistance with resolution of Retail Data Queries. Understanding of Nielsen Data processes (Input, RD, Output) and driving resolution of data queries)

    • Servicing

      • Execute on delivery of  retail report requirements (on time = quality) to drive customer satisfaction

      • Continuously assess most efficient manner to deliver accurate data, right time, right person

      • Drive servicing efficiencies through planning and execution of client engagement model with Client Team  in order to attain acceptable client (NPS) satisfaction scores.

      • Using Nielsen technology and/or data to entangle our business within the client’s day-to-day operations

      • Accountable in understanding delivery queries, delays, communicating internally.

      • Analytical, able to find insights within data

    Requirements - Experience (Excel (basic VLOOKUP’s, pivot tables) , data analytics, workload prioritization)

    • People

      • Contribute to FMCG thought leadership and internal knowledge sharing for the business through the identification of emerging trends, problems, and opportunities.

      • Build a meaningful relationship across all employees on your team, building trust and a culture where the Nielsen values are central

      • Set objectives and KPIs, performance reviews, feedback, and career mentoring.

    Experience and education required

    •        Bachelor’s degree from a recognized university
    •        Strong analytical skills
    •        Basic business understanding (e.g., comfortable with terminology: revenue, profit, loss, margin)
    •        Excellent Microsoft office tools usage skills
    •        1 year experience in a FMCG analytics environment, carrying out data analytics will be an added advantage

    Client Delivery 2021 priorities: (TBC)

    • Sourcing (Measure: RHT / Salesforce Query Resolution

    • Servicing: Win with Retailers (Measure: RHT/ NPS

    • Selling: Win with Retailers (ROH + FCF

    • People/ Team development. Check in, IDP, Link team through Best practice sharing

    Method of Application

    Interested and qualified? Go to Nielsen on jobs.smartrecruiters.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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