Executive, Retailer Service at Nielsen

Job Description

Retailer Delivery Executive 

Retail Overall Vision: To be the Retailers One Source of Truth. NielsenIQ Retail Delivery team is responsible for delivering accurate, and timeous reporting requirements, while understanding and managing data query/requests from both internal, and external stakeholders.. Using technology-based servicing to deliver on key objectives. Overall delivery team goal to support overall RV goal. The team is  Solutions driven. 

Role of the Retail Delivery Executive

• Sourcing

  • Work with internal stakeholders to oversee Retailer client’s data quality coming into the Nielsen Factory (RE)

  • Assistance with resolution of Retail Data Queries. Understanding of Nielsen Data processes (Input, RD, Output) and driving resolution of data queries)

• Servicing

  • Execute on delivery of  retail report requirements (on time = quality) to drive customer satisfaction

  • Continuously assess most efficient manner to deliver accurate data, right time, right person

  • Drive servicing efficiencies through planning and execution of client engagement model with Client Team  in order to attain acceptable client (NPS) satisfaction scores.

  • Using Nielsen technology and/or data to entangle our business within the client’s day-to-day operations

  • Accountable in understanding delivery queries, delays, communicating internally.

  • Analytical, able to find insights within data

Requirements - Experience (Excel (basic VLOOKUP’s, pivot tables) , data analytics, workload prioritization)

• People

  • Contribute to FMCG thought leadership and internal knowledge sharing for the business through the identification of emerging trends, problems, and opportunities.

  • Build a meaningful relationship across all employees on your team, building trust and a culture where the Nielsen values are central

  • Set objectives and KPIs, performance reviews, feedback, and career mentoring.

Experience and education required

•        Bachelor’s degree from a recognized university
•        Strong analytical skills
•        Basic business understanding (e.g., comfortable with terminology: revenue, profit, loss, margin)
•        Excellent Microsoft office tools usage skills
•        1 year experience in a FMCG analytics environment, carrying out data analytics will be an added advantage

Client Delivery 2021 priorities: (TBC)

• Sourcing (Measure: RHT / Salesforce Query Resolution

• Servicing: Win with Retailers (Measure: RHT/ NPS

• Selling: Win with Retailers (ROH + FCF

• People/ Team development. Check in, IDP, Link team through Best practice sharing