Executive Service Integration Management at BCX

Key Deliverables

• Develop the Service Management strategy accounting for current and future market forces and movements and in alignment with the overall Enterprise Cloud & Infrastructure Solutions strategy. Determine product sets and define the go-to-market strategy in support of Group strategic drivers.
• Lead service management in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
• Manage the development and implementation of processes and procedures to maintain or recover the delivery of systems and services in the event of any physical, technical or environmental disaster or major outage, providing continuity of service to customer.
• Manage and/or oversee multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements.
• Manage the identification and mitigation of strategic risk within Service Management.
• Develop and manage the annual budget and forecasts within strategic guidelines, directing and coordinating activities to achieve revenue and cost containment targets.
• Promote and facilitate optimum engagement between BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors to create market dominance.
• Establish and foster a culture of performance excellence, employee engagement and transformation.

Qualifications & Experience

• Relevant Post Graduate Degree (NQF 8) in Business or Information Technology or related.
• Alternatively, Grade 12 (NQF 4) with relevant IT certification.
• 8 to 10 years’ experience in infrastructure solutions / Managed Services within a large and highly complex organisation, of which 3 years is at a senior management level.