Expat Officer at First Quantum Minerals LTD

Job Description

• Although our production and financial results are the engine that drives our business, it is the depth of capability in our people that will continue to determine First Quantum’s ongoing success. Reporting to the Medical Procurement Officer, the Expat Officer will be responsible for assisting in all elements related to expatriate medical referrals to South Africa for expatriate employees, accompanying spouses and children, according to established company protocols and parameters within the expat contract.

Key Responsibilities:

The Expat Officer’s general accountabilities include, but are not limited to, the below:

Facilitate medical referrals by:

• Day-to-day administrative functions and general office duties.
• Capture referral on expat tracker and update until case is closed.
• Capture referral on expat financial tracker used by compliance officer.
• Create check list for each patient upon receipt of referral and update until case completed:
• Ensure prior approval requirements are met
• Liaise with South African service provider for appointments, and other services needed
• Arrange patient transportation as needed
• Ensure that all referrals are addressed in a timely manner
• Point of contact for patients regarding referral process and medical itineraries
• Ensure medical reports are obtained and forwarded to referring doctor/ clinic
• Maintain ongoing tracking, complete and appropriate documentation on referrals.  This tracking will use an IT approved database.
• Exercise discretion and tact in patient/staff interactions.  Practice confidentiality and privacy protocols in accordance with company and medical facility policies.
• Develop communication briefs/pamphlets to new and ongoing expat employees with regards to relevant medical information and updates for example, travel insurance, information to FIFO’s, malaria, cholera outbreaks etc.
• Perform other related duties as indicated or when requested by supervisor.

Qualifications:

• Matric certificate
• Diploma or similar in Business Administration or any related qualification

Experience & Technical Skills Required:

• A minimum of 3 years’ experience in a similar role.
• Computer Literacy: Proficiency in software like Microsoft Office Suite (Word, Excel, PowerPoint).
• Communication Skills: Strong written and verbal communication skills is vital for interacting with colleagues, clients, and management.
• Organisational & Planning Skills: Excellent organisational and planning skills are required for managing schedules, files, and resources effectively.
• Attention to Detail: Is essential for ensuring accuracy in tasks such as data entry and record-keeping.
• Problem Solving & Multitasking: Effective problem solving and multitasking require the ability to handle multiple tasks and resolve issues independently.
• Excellent interpersonal skills.

Behavioural Requirements: 

• A team player with the ability to work under intense pressure.
• Ability to maintain high levels of confidentiality.
• Able to plan, prioritise, and manage own activities and office workflow even when working under tight deadlines.
• Able to adapt to changing work requirements and priorities that may require overtime or extended hours.
• Ability to work and achieve results in a cross-cultural environment.