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PwC - Biggest provider of audit, accounting and tax services to the companies listed in the Johannesburg Stock Exchange. Also provides internal audit, forensic audit, corporate finance, corporate governance services, sustainable assurance services and others.
Line of Service
Advisory
Specialism
Experience
Management Level
Senior Associate
Job Description & Summary
A career in our Technology Consulting practice, within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world’s largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage.
As a member of the team, you’ll work with clients to define their vision and plan how to get there. We deliver the technological solutions organisations need to compete and grow and build a lasting legacy of improvement and performance, partnering with best in class technologies and solution sets. In joining, you’ll help our clients understand and evolve the way they align Information Technology with their business strategy, create integrated end to end solutions, and use enterprise applications to solve complex business problems.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
The Experience Architect is responsible for supporting the Experience Strategist and the Solution Designers in creating bespoke, immersive, breakthrough experiences and managing Experience Centre facility. He/ She is a client service professional and often the first point of client contact for the facility, and is therefore a brand ambassador for the Experience Centre. The incumbent is responsible for the management and maintenance of Experience Centre facility (including all stock and experience libraries) and the planning, coordination and execution of a memorable client experience that enables and supports the design agenda prepared by the Experience Strategist/ Designer. This requires careful consideration of client contact points from enquiry/ reservation, through dry-runs and set-up, to the successful and consistent execution of the experience to ensure client delight.This role is also responsible for all daily operational and maintenance activities related to Experience Centre as well as logistics involved with stock maintenance and client sessions.
As the Experience Architect, you are the glue that keeps all the elements required to deliver a transformative experience together. This requires working closely with the Experience Strategist/ Designer, the client, the PwC engagement team and technology support to plan and consistently deliver best-in-class experiences. You will anticipate all operational, coordination and logistical requirements of session participants and ensure seamless execution. From the first point of contact to the conclusion of session, the client and all other participants should experience utter professionalism overlaid with the unique and thoughtful touches that differentiate an Experience Centre engagement. You will also be responsible for ensuring that the facility space, user manuals and supporting materials are consistently maintained, serviced and updated, guiding and coordinating internal and external service providers to ensure all elements and inputs meet Experience Centre standards.
To be successful in this role you will have experience in top-tier event planning and management, marketing, communication, front-of-house client engagement and supplier management. An understanding of the professional services environment and curiosity about the impact digital/ emerging technologies can make on group experiences will be a distinct advantage.
You will report to the Experience Strategist and work closely with Experience Centre team, PwC facility management and catering, as well as external contractors and service providers. The outcome of your efforts will yield unique, differentiated experiences resulting in top client satisfaction ratings, repeat clients and market differentiation.
In order to execute on these accountabilities, you will:
FINANCIAL
MINIMUM QUALIFICATIONS
EXPERIENCE
SKILLS
Education
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date
February 21, 2020
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