Experience Design Head at Capitec Bank

Purpose Statement

• To lead organisational transformation by driving strategic Experience Design leadership and embedding human-centred design practices across the enterprise and through the Centre of Mastery. 
• To establish and evolve the vision and direction for Capitec’s Experience Design discipline in alignment with business strategy and brand value, building and nurturing a world-class capability that delivers measurable business impact, while creating exceptional, innovative user experiences across all channels through robust design standards and practices.

Education (Minimum)

• Bachelor's Degree in User Experience / User Design or Information Technology - Computer Science

Education (Ideal or Preferred)

• Certification in Management or Other

Knowledge and Experience
Experience:

• Experience managing large, distributed UX teams 
• Strong background in digital product development 
• Experience with enterprise-scale design systems
• Competence in setting standards, managing processes and driving continuous improvement.

Knowledge:

• Deep understanding of business strategy and product development lifecycles
• Deep understanding of UX principles, design thinking and human-cantered design methodologies.
• Familiarity with UX research techniques, usability testing and analytics.
• Awareness of industry trends, emerging technologies and best practices in UX.

Skills

• Analytical Skills
• Commercial Thinking Skills
• Decision making skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Negotiation skills
• Problem solving skills
• Strategic Thinking Skills