External Customer Advisor- Mbombela at Jonsson Workwear

• Our retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life.

The main responsibilities of the role include:

• Building and maintaining strong relationships with new and existing customers; serving them brilliantly and growing the business.
• Must maintain and execute a well-structured independent call plan; visiting new and existing customers to understand their needs and connect them to the right solutions.
• Ensuring that every customer’s need is attended to brilliantly, with passion and exceptional attention to detail.
• Gain a complete understanding of our entire product offering.
• Assist with ensuring all our products are always well stocked and merchandised to the highest standard.
• Assist customers by preparing quotations for current and future orders.
• Following up efficiently and effectively with customers on everything related to their outstanding orders and quotations.
• Processing of customer payments at Point of Sale and taking accountability for cash desk when required.
• Available to work on weekends when required.

The experience we’re looking for:

• Exceptional sales and customer service experience.
• Established customer confidence through delivery on promises.
• Highly proficient in MS Office with advanced Excel (spreadsheets), Word, Outlook; preferably also Syspro.
• Excellent fluency in spoken and written English.
• Has a valid driver's license and own reliable vehicle (not negotiable).

The type of personality that will excel:

• Outstanding with people, possessing great communication skills.
• Presentable and articulate with impeccable manners.
• Excited by the prospect of new business opportunities.
• The provider of a truly remarkable experience for every new and existing customer.
• A “go-to” person on whom people can rely.
• Organised with a sense of urgency always keeping to their promises.
• Passionate about excellence and attention to detail, follows up and follows through.