Facilities Infrastructure Specialist at Datacentrix

Job Description

Key outputs:

•  Monitor the work and overall performance of regional protection services technology systems for all mining operations.
•  Evaluate and ensure processing performance relating to system and machine utilisation, reliability and capacity
•  Forecast financial, physical, and IM service specialists concerning protection services Infrastructure linking to CCTV/ alarm systems and Video Management Systems (VMS).
•  Manage all risks relating to the protection services environment.
•  Manage costs associated with the protection services transparently and effectively, including investment choices and budgeting to ensure equipment is “healthy.”
•  Own a monthly, global service delivery review with the protection services vendors, with input from the regions
•  Act as the subject matter escalation point for regional incidents or complex site incidents related to protection services infrastructure.
•  Manage the performance of the vendors, and ensure they are meeting or exceeding their contractual commitments for services and projects, including those delivered directly to the BU’s
•  Understand technological trends and use this knowledge to bring solutions to business units supported to enhance the enterprise’s competitive edge
• Oversee and coordinate frameworks, designs, blueprints and restoration plans that isolate problems and implement pre-planned alternative routes or systems to restore service in the protection services environment.
•  Develop business and technology standards and best practices for the protection services environment in all mining operations and disciplines.
•  Requirements Analysis involves gathering and analyzing users' and stakeholders' requirements to understand their needs and expectations for protection management systems.
•  System Design: Designing the architecture and components of protection services management systems, including video management systems, surveillance infrastructure and access control.
•  Integration Planning: Planning and implementing integration between different protection services management systems and other enterprise systems to facilitate seamless data exchange and interoperability.
•  Performance Monitoring and Optimization: Monitoring the performance of protection services management systems and optimizing their configuration, resources, and processes to improve efficiency, scalability, and reliability.

Qualifications:
An undergraduate qualification (bachelor’s degree or equivalent) in the relevant IM Discipline and Technical

Certifications:

• Bachelor’s degree or equivalent in the relevant IM Discipline and Technical

Technical knowledge:

• Translating ideas into practical initiatives to be implemented and a demonstration of successful execution and delivery of initiatives within the Project Management area

Industry Knowledge requirements:

• IT and OT discipline and governance
• Change management and stakeholder engagement
• Proficiency in required languages. LATAM roles will require proficiency in Portuguese or Spanish.
• HQ, Regional and Frontline IM services, toolsets and standards
• Team leadership to ensure effective resource utilisation across the portfolio
• Regional and local conditions

Technical skills:

Ability to apply the following skills at a defined level of proficiency required for the role:
Skills: Technical & Commercial – role dependent

Ability to:

• Deliver a portfolio of OT services to a defined client base
• Hold vendors to account on SLA indicators
• Liaise with solutions design and architecture to make sure that roadmaps are followed and services are introduced with excellence
• Analyse and identify risk root causes and quantify potential business impact
• Engage with key stakeholders and understand their process requirements
• Implement best-fit solutions to meet stakeholder requirements and contribute to OT process enhancements
• Perform continuous monitoring reviews and measure defined quality and quantity indicators
• Interpret policy and explain why work needs to be completed in a particular manner
• Explain how a particular process task needs to be fulfilled
• Assign and re-assign work to ensure that outputs and the elimination of waste
• Participate in business initiatives/projects and the different processes involved

Social process skills:

Social process skills are the ability to read social situations, understand the underlying social processes and use that understanding to influence behaviour in a way that contributes to our Purpose and is aligned to our values.

Ability to:

• Effectively influence and manage relationships with key internal and external stakeholders to achieve required outcomes
• Facilitate agreement and co-operation using a diplomatic and open approach
• Effectively work with diverse teams and sensitive to local social, political and cultural realities
• Comfortably interact across all mediums of interaction, i.e. face to face vs virtual interactions with team and stakeholders
• Use networks in all stages of decision making to ensure decisions are not made in isolation, though not to the extent that would be seen as abdicating responsibility