Telkom SA SOC Limited is a South African wireline and wireless telecommunications provider, operating in more than 38 countries across the African continent. Telkom is a semi-privatised, 39% state-owned enterprise.
Core Description
- Responsible for the effective management of a Network Operations business plan that will enable innovative, current and future, infrastructure in a dedicated area/ region.
- Implement and manage engineering build and field operations with a strong focus on the efficiency and reliability of the core and access network including all cable infrastructures in the dedicated area/ region including rehabilitation of the network.
- Implement and manage effective fulfillment and assurance processes, as well as the end-to-end process flow to create and maintain a positive customer experience.
Job Responsibilities
- Management of the Network Operation's business plan
- Develop and execute the area's business plan
- Obtain required information from key role players
- Identify, and ensure the implementation and tracking of targets & goals for environment
- Implement and manage access engineering build and field operation
- Ensure an efficient and reliable core and access network including all cable infrastructures
- Project Management implementation
- Effective management of fulfillment and assurance processes
- Ensure that customers are connected to the network
- Ensure that quality & timeline requirements are met
- Manage the performance, productivity, development and wellbeing of own team:
- Effective people management
- Provide appropriate training and development initiatives
- Establish conducive work environment
- Manage employee health & safety
- Develop a high-performance team
- Manage the performance, productivity, and wellbeing of own team
- Implement human capital plan and work force planning
- Ensure leadership and performance aligned with culture and values
- Efficient management of functional area:
- Build and maintain efficient relationships with key internal,external stakeholders and service providers
- Manage and control activities outsourced to contractors and ensure quality checks
- Manage and control installations (wireless & fibre)
- Manage and control network & cable maintenance and faults
- Manage and control network rehabilitation
- Manage and control quality audits
- Monitor and mitigate risks (including business continuity and operational risk management) within the network environment
- Support strategic projects led from Openserve
- Manage OPEX and CAPEX budget, expenditure and performance reporting
- Ensure legal compliance and corporate governance
- Implement and adhere to Openserve policies and procedures
- Drive BBBEE Diversity targets
Core Competencies
Functional Knowledge
- Customer experience; Technology; Telecommunications; Openserve Policies & Procedures; Business Acumen; Financial Management; Operationalv System
Functional Skills
- Conceptual Ability; Communication; Performance Achievement; Problem Solving; Relevant Technical; Diversity Management; Change Management; Ability to examine information
Attitudes/ Leadership Competen
- Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Adopting practical approaches, Examining information
- Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
- Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
- People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people
- Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working Values Aligned with Openserve Valuescies
Certifications
Education
- NQF 7: Bachelor's Degree/ Advanced Diploma
Experience
- 7 Years relevant experience, of which at least 2 years on management level
Additional Information
Special Requirements
Physical Requirements
Key Stakeholders
- Customers
- Labour
- Suppliers/ Service Providers
- Partners
- Internal customers
- External customers
- Mobile Cellular Networks
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Core Description
- Responsible to pro-actively interface with all relevant channels, internal departments and external customers, whilst interfacing with different channels telephonically, via email and possibly face to face.
- Support channel needs and requirements to expedite channel queries and requests. Ensure timely and accurate execution of all the channel support and administration processes and procedures and act as a single point of contact to resolve queries and respond to requests from channels and internal staff.
Job Responsibilities
Record Keeping & Administration
- Collate and check paperwork and customer Contracts.
- Administer and assist with channel onboarding.
- Verify and validate channel orders.
- Ensure invoice and payment files are submitted once validated to the necessary departments and or channels.
- Assist with sales reconciliations/ reports and other requirements.
- Maintain channel sales records.
- Assist with channel campaigns and commission payments.
- Support account managers.
Feedback & Tracking
- Monitor and manage channels support mailboxes and ensure resolutions.
- Obtain status of sales opportunities from channels.
- Feedback to channel management and customers daily.
- Follow up on in progress/ no order/ invalid orders/ cancelled orders and duplicates.
- Reporting on status of all Action Items.
- Follow up on win back campaigns.
- Ensure timeous delivery within set A to O timelines.
- Escalate customer care issues.
Order Administration & Support
- Customer support and attendance of customer meetings if required.
- Customer hand over/ hand over meeting.
- Provide reports.
Core Competencies
Functional Knowledge & Skills
- Computer Software; Documentation Management; Project Management; Policies & Procedures; System Knowledge; Tracking Systems; Interpersonal; Analytical; Computer Applications; Problem Solving; Decision-making; Relationship Building; Communication; Financial Knowledge and Understanding
Competencies (Behaviour)
- Initiative; Attention to Detail; Analytical; Adaptable; Stress Tolerance
Certifications
Education
- NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate
- OR NQF 6: National Diploma/ Advanced Diploma/ Certificate
Experience
- 2 Years relevant experience
- OR 1 year experience
Additional Information
Experience:
- Fixed experience in either a Commercial and/or Sales Admin and/or ICT environment.
Special Requirements:
- Effective, efficient and accurate work manner.
- Excellent telephone manner and communication skills.
- Critical thinking skills and strong analytical skills
- Ability to handle multiple tasks simultaneously
- Collaboration across all areas and departments
- Must be able to meet with customers and provide support where needed.
- Must be able to be self-managing to an extent and be able to manage their environment independently.
- Must be able to create a relationship with internal stakeholder and suppliers in order to more efficiently manage the environment.
Special Requirements
Physical Requirements
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Core Description
- Responsible for the effective management of debt collections, customer account disputes, and settlement processes to support Openserve’s financial and operational objectives. The role is responsible for the management of overdue debt, dispute resolution, payment allocation, and customer account administration for strategic and high-value customers.
- The incumbent is required to ensure accurate account management, minimise financial risk, maintain positive customer relationships, and support efficient day-to-day debtor operations in accordance with Openserve policies and procedures.
- This role operates as a specialist support function within Client Service Operations, focusing on debt recovery, dispute management, and customer account settlements.
- The role requires strong analytical capability, financial administration expertise, and the ability to manage customer relationships effectively while minimising financial risk to the organisation.
Job Responsibilities
Debtors Management
- Manage overdue debt on Top 20 customer accounts and accounts exceeding 120 days overdue.
- Investigate and resolve overdue balances and payment discrepancies.
- Manage and maintain the Value Limit Tracking (VLT) tool.
- Monitor debtor accounts and ensure timely follow-up actions.
- Support debt recovery initiatives and minimise financial exposure.
- Scope
- High-value customer accounts
- Aged debt management
- Debt recovery processes
- Financial risk mitigation
Payment Allocation Management
- Allocate customer payments accurately against invoices and accounts.
- Investigate and resolve unallocated or suspense payments.
- Manage payment allocation fallouts and exceptions.
- Support payment allocation approval processes where required.
- Ensure payment records are accurate and updated on systems.
- Scope
- Payment processing
- Suspense account management
- Financial reconciliation
- Billing alignment
National & International Account Management
- Manage allocated national and international customer accounts.
- Ensure payment demands and settlement statements are issued.
- Process extension requests and payment arrangements.
- Coordinate service suspensions, reconnections, and discontinuations for non-payment.
- Process final accounts and write-offs.
- Manage handover of written-off accounts and follow-up actions.
- Resolve customer queries and disputes efficiently.
- Provide input into bad debt provisions.
- Update customer account information on CRAM and related systems.
- Scope
- National customer accounts
- International customer accounts
- Settlement agreements
- Write-offs and collections
- Customer disputes
Reporting & Administration
- Provide input into Top 20 customer management reports.
- Compile monthly operational and financial reports.
- Maintain accurate records and documentation.
- Ensure reporting deadlines and compliance requirements are met.
- Scope
- Financial reporting
- Operational reporting
- Customer account administration
Stakeholder & Customer Relationship Management
- Establish and maintain effective relationships with internal and external stakeholders.
- Liaise with customers regarding disputes, payments, and account queries.
- Collaborate with internal departments to resolve account-related matters.
- Provide professional customer support and communication.
Core Competencies
Functional Knowledge
- Debtors and collections management
- Accounting and billing procedures
- Customer relationship management
- Report analysis and administration
- Telkom/Openserve policies and procedures
- Legal documentation and contracts
- Systems administration
- Systems & Tools: Flexibill, CMSS, Unibase, ICON, TIBS, CRAM, WORM, SingleView, FAM, Other relevant systems
Functional Skills
- Investigation and analytical skills
- Time management
- Negotiation and conflict resolution
- Decision-making and problem-solving
- Verbal and written communication
- Interpersonal skills
- Stress management
- Computer literacy and systems proficiency
Behavioural Competencies
- Integrity and confidentiality
- Accountability and responsibility
- Accuracy and attention to detail
- Customer focus
- Professionalism and ethical conduct
- Initiative and dedication
- Positive attitude and adaptability
- Teamwork and collaboration
- Assertiveness and resilience
Certifications
Education
- NQF 6: National Diploma/ Advanced Diploma/ Certificate
Experience
- 3 Years relevant experience
Additional Information
Qualifications and experience:
- Qualification in Finance, Commerce, or related field.
- Experience in debtors management, collections, billing, or customer account administration
Special Requirements:
- Ability to work under pressure and meet deadlines.
- Ability to manage complex customer disputes.
- Strong financial and customer service orientation.
- High level of confidentiality and professionalism.
Special Requirements
Physical Requirements
Key Stakeholders
- Debtors Management
- Openserve Customers
- Account Management
- Product Management
- Solutions Architects
- Service Management
- Commercial Teams
- Legal Services
go to method of application »
Core Description
Mast and Tower Climbing: Perform assurance/ fulfilment/ acceptance/ commissioning and preventative maintenance on Core Network and Access telecommunications technologies and must be certified as a climber (Must be prepared to undergo fall arrest training.)
- Repaired Equipment/ System
- Maintained Equipment/ Systems
- Commissioned Equipment Services
- Recovered Equipment/ system
- Provided Support
- Climb Mast and Towers
Job Responsibilities
OUTPUT 1
Performed Routines (PMT)
SUB-OUTPUTS
- Monitor equipment/ system performance
- Determine maintenance/ TBI activities
- Facilitate site access
- Execute maintenance/ TBI activities
- Complete relevant administration
- Provide report back/ recommendations
- Replace and/ or service resources
- Provide assistance and support on request
- Do general Housekeeping
- Compliance to the DOP, OSS systems processes
- Update records
RANGE
- Wireless Technologies
- Access Network Technologies
- Optic
- Power Equipment
- Transmission Equipment/ Products
- Switching and Mechanical Testing Equipment
- Broadband
- NMS
- IP
- Access
- Ad Hoc Projects
- Distribution Frames
- CPE Equipment
OUTPUT 2
Commissioned/ Accepted Installations
SUB-OUTPUTS
- Receive specification/ requirement
- Confirm equipment requirement
- Facilitate site access
- Perform Acceptance Test Procedures (ATP)
- Commission equipment
- Perform functional tests
- Provide assistance and support on request
- Complete administration
- Confirm completed commissioning
- Provide report back
RANGE
- Wireless Technologies
- Access Network Technologies
- Optic
- Non-Voice Services/ Equipment/ Sub Rates
- Power Equipment
- Transmission Equipment/ Products
- Switching and Mechanical Testing Equipment
- Broadband
- NMS
- IP
- Access
- Ad Hoc Projects
- Distribution Frames
- CPE equipment
OUTPUT 3
Performed Compliances
SUB OUTPUTS
- Submit claim forms, as prescribed
- Re-allocate Opex and Capital work as prescribed
- Follow DOP Station handling procedures
- Conduct DOP audits as per agreed timelines
- Adhere to WFM processes and procedures
- Perform site surveys and asset verifications
- Escalate any deviations
- Update records
RANGE
- Overtime and S&T
- DOP Station spares
- WFM Compliance to processes and procedures
- Tools and Test Equipment
- SHE Management
- EUD Devices
- Telkom Policies
- Telkom assets and sites
- TBIs
- Telkom Mobile
- Projects
Core Competencies
FUNCTIONAL KNOWLEDGE
- Application Software; Broadband technology; IP Technology; Mechanical Aids; Network Management Systems; Ancillary Equipment; Safety & EMS Wireless Technology; Regulation & Standards; Non-Voice; Transmission Technology; WFM systems
FUNCTIONAL SKILLS
- Certified Mast and Tower climber; Administration; Analytical; Communicating; Computer Literacy; Interpersonal; Configuration; Technical& Test Equipment Handling & Techniques; Skills transfer; Rectifier First Line Maintenance
ATTITUDES/ LEADERSHIP COMPETENCIES
- Accurate; Customer Focus; Dedicated; Proactive; Quality Awareness; Responsible; Team Player; Adaptable
Certifications
Education
- NQF 6: National Diploma/ Advanced Diploma/ Certificate
- OR NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate
Experience
- 3 Years relevant experience
Additional Information
Qualifications:
- Electrical Engineering diploma (N6/S4) Light Current (at least NQF level 6)
OR
- Grade 12 with Maths & Science (NQF level 4)
Experience:
- 1 Year relevant experience at Operational level.
- 3 Years relevant experience at Operational level.
- Ex-/ Current Telkom Full Time Bursars, learnerships and internships candidates will be exempted from the 3 years’ experience requirements but must have a minimum of 12 months relevant experience.
Special Requirements:
- Valid climbing and/or fall arrest certificate or must be prepared to undergo fall arrest training.
- Valid medical clearance certificate/ Be prepared to undergo Medical clearance certificate testing.
- No fear of heights (Masts & Towers - fall arrest, rescue & rope access).
- Must remain physically fit to climb.
- Not colour blind.
- Must be able to work after hours, including overtime, call out and stand-by.
- Able to function in stressful environment.
Special Requirements
- Valid Drivers license
- Ability to be on standby/ work overtime
- Ability to work after hours
- Ability to travel and stay out overnight
Physical Requirements
- Colour Vision
- Work at Heights
Key Stakeholders
- Customer
- Management
- The Centre
- Support
go to method of application »
Core Description
Mast and Tower Climbing: Perform assurance/ fulfilment/ acceptance/ commissioning and preventative maintenance on Core Network and Access telecommunications technologies and must be certified as a climber (Must be prepared to undergo fall arrest training.)
- Repaired Equipment/ System
- Maintained Equipment/ Systems
- Commissioned Equipment Services
- Recovered Equipment/ system
- Provided Support
- Climb Mast and Towers
Job Responsibilities
OUTPUT 1
Performed Routines (PMT)
SUB-OUTPUTS
- Monitor equipment/ system performance
- Determine maintenance/ TBI activities
- Facilitate site access
- Execute maintenance/ TBI activities
- Complete relevant administration
- Provide report back/ recommendations
- Replace and/ or service resources
- Provide assistance and support on request
- Do general Housekeeping
- Compliance to the DOP, OSS systems processes
- Update records
RANGE
- Wireless Technologies
- Access Network Technologies
- Optic
- Power Equipment
- Transmission Equipment/ Products
- Switching and Mechanical Testing Equipment
- Broadband
- NMS
- IP
- Access
- Ad Hoc Projects
- Distribution Frames
- CPE Equipment
OUTPUT 2
Commissioned/ Accepted Installations
SUB-OUTPUTS
- Receive specification/ requirement
- Confirm equipment requirement
- Facilitate site access
- Perform Acceptance Test Procedures (ATP)
- Commission equipment
- Perform functional tests
- Provide assistance and support on request
- Complete administration
- Confirm completed commissioning
- Provide report back
RANGE
- Wireless Technologies
- Access Network Technologies
- Optic
- Non-Voice Services/ Equipment/ Sub Rates
- Power Equipment
- Transmission Equipment/ Products
- Switching and Mechanical Testing Equipment
- Broadband
- NMS
- IP
- Access
- Ad Hoc Projects
- Distribution Frames
- CPE equipment
OUTPUT 3
Performed Compliances
SUB OUTPUTS
- Submit claim forms, as prescribed
- Re-allocate Opex and Capital work as prescribed
- Follow DOP Station handling procedures
- Conduct DOP audits as per agreed timelines
- Adhere to WFM processes and procedures
- Perform site surveys and asset verifications
- Escalate any deviations
- Update records
RANGE
- Overtime and S&T
- DOP Station spares
- WFM Compliance to processes and procedures
- Tools and Test Equipment
- SHE Management
- EUD Devices
- Telkom Policies
- Telkom assets and sites
- TBIs
- Telkom Mobile
- Projects
Core Competencies
FUNCTIONAL KNOWLEDGE
- Application Software; Broadband technology; IP Technology; Mechanical Aids; Network Management Systems; Ancillary Equipment; Safety & EMS Wireless Technology; Regulation & Standards; Non-Voice; Transmission Technology; WFM systems
FUNCTIONAL SKILLS
- Certified Mast and Tower climber; Administration; Analytical; Communicating; Computer Literacy; Interpersonal; Configuration; Technical& Test Equipment Handling & Techniques; Skills transfer; Rectifier First Line Maintenance
ATTITUDES/ LEADERSHIP COMPETENCIES
- Accurate; Customer Focus; Dedicated; Proactive; Quality Awareness; Responsible; Team Player; Adaptable
Certifications
Education
- NQF 6: National Diploma/ Advanced Diploma/ Certificate
- OR NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate
Experience
- 3 Years relevant experience
Additional Information
Qualifications:
- Electrical Engineering diploma (N6/S4) Light Current (at least NQF level 6)
OR
- Grade 12 with Maths & Science (NQF level 4)
Experience:
- 1 Year relevant experience at Operational level.
- 3 Years relevant experience at Operational level.
- Ex-/ Current Telkom Full Time Bursars, learnerships and internships candidates will be exempted from the 3 years’ experience requirements but must have a minimum of 12 months relevant experience.
Special Requirements:
- Valid climbing and/or fall arrest certificate or must be prepared to undergo fall arrest training.
- Valid medical clearance certificate/ Be prepared to undergo Medical clearance certificate testing.
- No fear of heights (Masts & Towers - fall arrest, rescue & rope access).
- Must remain physically fit to climb.
- Not colour blind.
- Must be able to work after hours, including overtime, call out and stand-by.
- Able to function in stressful environment.
Special Requirements
- Valid Drivers license
- Ability to be on standby/ work overtime
- Ability to work after hours
- Ability to travel and stay out overnight
Physical Requirements
- Colour Vision
- Work at Heights
Key Stakeholders
- Customer
- Management
- The Centre
- Support
go to method of application »
Core Description
Mast and Tower Climbing: Perform assurance/ fulfilment/ acceptance/ commissioning and preventative maintenance on Core Network and Access telecommunications technologies and must be certified as a climber (Must be prepared to undergo fall arrest training.)
- Repaired Equipment/ System
- Maintained Equipment/ Systems
- Commissioned Equipment Services
- Recovered Equipment/ system
- Provided Support
- Climb Mast and Towers
Job Responsibilities
OUTPUT 1
Performed Routines (PMT)
SUB-OUTPUTS
- Monitor equipment/ system performance
- Determine maintenance/ TBI activities
- Facilitate site access
- Execute maintenance/ TBI activities
- Complete relevant administration
- Provide report back/ recommendations
- Replace and/ or service resources
- Provide assistance and support on request
- Do general Housekeeping
- Compliance to the DOP, OSS systems processes
- Update records
RANGE
- Wireless Technologies
- Access Network Technologies
- Optic
- Power Equipment
- Transmission Equipment/ Products
- Switching and Mechanical Testing Equipment
- Broadband
- NMS
- IP
- Access
- Ad Hoc Projects
- Distribution Frames
- CPE Equipment
OUTPUT 2
Commissioned/ Accepted Installations
SUB-OUTPUTS
- Receive specification/ requirement
- Confirm equipment requirement
- Facilitate site access
- Perform Acceptance Test Procedures (ATP)
- Commission equipment
- Perform functional tests
- Provide assistance and support on request
- Complete administration
- Confirm completed commissioning
- Provide report back
RANGE
- Wireless Technologies
- Access Network Technologies
- Optic
- Non-Voice Services/ Equipment/ Sub Rates
- Power Equipment
- Transmission Equipment/ Products
- Switching and Mechanical Testing Equipment
- Broadband
- NMS
- IP
- Access
- Ad Hoc Projects
- Distribution Frames
- CPE equipment
OUTPUT 3
Performed Compliances
SUB OUTPUTS
- Submit claim forms, as prescribed
- Re-allocate Opex and Capital work as prescribed
- Follow DOP Station handling procedures
- Conduct DOP audits as per agreed timelines
- Adhere to WFM processes and procedures
- Perform site surveys and asset verifications
- Escalate any deviations
- Update records
RANGE
- Overtime and S&T
- DOP Station spares
- WFM Compliance to processes and procedures
- Tools and Test Equipment
- SHE Management
- EUD Devices
- Telkom Policies
- Telkom assets and sites
- TBIs
- Telkom Mobile
- Projects
Core Competencies
FUNCTIONAL KNOWLEDGE
- Application Software; Broadband technology; IP Technology; Mechanical Aids; Network Management Systems; Ancillary Equipment; Safety & EMS Wireless Technology; Regulation & Standards; Non-Voice; Transmission Technology; WFM systems
FUNCTIONAL SKILLS
- Certified Mast and Tower climber; Administration; Analytical; Communicating; Computer Literacy; Interpersonal; Configuration; Technical& Test Equipment Handling & Techniques; Skills transfer; Rectifier First Line Maintenance
ATTITUDES/ LEADERSHIP COMPETENCIES
- Accurate; Customer Focus; Dedicated; Proactive; Quality Awareness; Responsible; Team Player; Adaptable
Certifications
Education
- NQF 6: National Diploma/ Advanced Diploma/ Certificate
- OR NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate
Experience
- 3 Years relevant experience
Additional Information
Qualifications:
- Electrical Engineering diploma (N6/S4) Light Current (at least NQF level 6)
OR
- Grade 12 with Maths & Science (NQF level 4)
Experience:
- 1 Year relevant experience at Operational level.
- 3 Years relevant experience at Operational level.
- Ex-/ Current Telkom Full Time Bursars, learnerships and internships candidates will be exempted from the 3 years’ experience requirements but must have a minimum of 12 months relevant experience.
Special Requirements:
- Valid climbing and/or fall arrest certificate or must be prepared to undergo fall arrest training.
- Valid medical clearance certificate/ Be prepared to undergo Medical clearance certificate testing.
- No fear of heights (Masts & Towers - fall arrest, rescue & rope access).
- Must remain physically fit to climb.
- Not colour blind.
- Must be able to work after hours, including overtime, call out and stand-by.
- Able to function in stressful environment.
Special Requirements
- Valid Drivers license
- Ability to be on standby/ work overtime
- Ability to work after hours
- Ability to travel and stay out overnight
Physical Requirements
- Colour Vision
- Work at Heights
Key Stakeholders
- Customer
- Management
- The Centre
- Support
Method of Application
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