Facilities Manager - Talent Pipeline at CBRE Excellerate

Role Overview:

Client Contract Management:

• Establish clearly defined and measurable service output to meet client business needs.
• Monitor service delivery to client via customer satisfaction survey, audits, supplier evaluations, feedback from property standards and client evaluations.
• Maintain standards of service against CBRE Excellerate business process & SLA.

 Manage Staff:

• Develop and cross train staff to create a multi-skilled resource base.
• Manage individual performance productivity, efficiency through setting objectives, counseling and ensuring ongoing development.
• Maintain work performance and standards of conduct in line with policy and legislation, taking corrective and/or disciplinary action as necessary.
• Monitor performance output of supplier’s staff against formal contract and Service Level Agreement (SLA’s) taking relevant/corrective action to resolve any delivery inefficiencies.
• Maintenance of staff discipline
• Training plans approved.
• Code of conduct upheld.
• Improvement plans in place.

 Security Management:

• Ensure compliance with client and CBRE Excellerate security standards.
• Monitor security systems and procedures.

 Manage financial performance:

• Monitor contract performance against budgets.
• Establish ongoing budget requirement capable of supporting both client and business objectives.
• Develop suitable initiatives capable of ensuring client savings and business requirements.
• Track expenses against forecasts / budget.
• Identify and inform of potential expense exposure.
• Identify and implement potential savings.
• Comply with procurement standards.
• Effective inventory control.

 Maintenance Systems

• Manage required preventative planned maintenance for site equipment.
• Ensure adherence to required standards.
• Ensure compliance to Regulatory requirements.

 Health and Safety:

• Establish & maintain awareness of both business and client Health & Safety policies, procedures & legislation.
• Working knowledge of the Occupational Safety and Health Act to ensure that working practices comply with the legislation.
• Identify and inform to potential exposure on safety and environmental act.

 Manage site technical services:

Supply / Control / Maintain / Manage non - production related site equipment which can include.

• Steam.
• Compressed Air.
• Municipal and borehole water.
• HVAC and Refrigeration.
• Site assets, building and grounds.
• Electrical equipment.
• Electricity and Generators.
• Handling equipment/hoists.
• Dock levelers.
• Waste water and effluent.
• Steam and condensate reticulation.

 Manage and Control 3rd Party suppliers:

• Catering.
• Cleaning.
• Security.
• Ensure 3rd Party Suppliers comply with delivery requirements.
• Supplier Performance measures completed.

 Projects:

• Feasibility study.
• Project plan (mechanical).
• Implementation of project plan.
• Track expenses against the budget.
• Technical support.

 Reporting:

• Operations.
• Finance.
• EHS.
• SLA.

 Required Competencies:

• Sound Communication Skills.
• PC Skills.
• Team Development.
• Coaching Skills.
• Strategic Orientation.
• Business Acumen.
• Planning and Organising.
• Performance Focused.