Job Vacancies at CBRE Excellerate

Main Purpose / Objective of the position:

To support the commercial finance lead with billing, payment allocations, solving problems, liaising with the client and operational team etc. (It is more an administrative function)

Education and Experience:

• Grade 12 with Accounting and or Math
• 2-3 years Excel Intermediate experience

Skills required:

• Communication
• Problem Solving

Key Performance Areas:

Client Billing/Invoicing:

• Analyze the various billing templates/schedules
• Update billing schedule daily
• Process and submission of invoices
• Ensuring billing is done on time
• Send statement (monthly) to debtors
• Liaise with the client regarding unbilled revenue
• Resolving queries
• Ensure we have sufficient funds available on all PO’s received

Payment Allocations:

• Follow up on outstanding invoices (Not Paid)
• Provide weekly feedback to debtor’s controller
• Allocate payments to invoices on SAP
• Clearing of debtors’ accounts

Reports:

• Prepare and submit the client report
• Managing the control sheet and send updates to data admin

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Experience / Education:

• Qualified Electrician (Trade Test Qualified with Wireman’s Licence registered with the Department of Labour) with 5 years’ experience.
• Computer literate with Excel, Word and Outlook knowledge.
• Extensive Generator knowledge experience and knowledge.
• Valid Driver’s License.

Responsibilities/Duties:

• Carry out routine electrical maintenance and inspections.
• Fault finding.
• Lamping.
• New installations.
• Issuing of new COC.
• Compile comprehensive Site Inspection/Fault Finding reports.
• Compile monthly reports.
• Compile quotations.
• Complete daily administration eg, Job Cards, Supplier Invoices, Delivery Notes, Reports.
• Manage Suppliers quotations.
• Attend to related site call outs timeously.
• Manage electrical assistants.
• Manage related call outs and reports to Client, Administrator & Operations Manager.
• Manage day to day Call Outs.
• Daily/weekly checks to be conducted as per agreed S.L.A.
• Report the Operations Manager.
• Standby duties.
• Assist HVAC team.

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PURPOSE OF THE JOB

• To oversee the delivery of planned and reactive works across a portfolio of Client site within the contractual SLA and KPI requirements.
• To liaise with the various customer contacts to build strong and effective working relationships
• To monitor, maintain and update Statutory and Non-Statutory Compliance records and documentation.
• To manage the financial aspects of the contract.
• To manage all HSE related maters include audits and training

MAIN DUTIES AND RESPONSIBILITIES

• To build a strong and effective working relationship with the relevant Client contacts.
• To own and control all financial, administrative and commercial aspects of the contract.
• To participate in internal and client meetings as appropriate.
• To prepare and issue reports as requested by contract management team. Reports include (but are not limited to) :
  • Weekly WIP review
  • Open Purchase Orders
  • Invoice Pool
  • Financial budget review and monthly accruals
  • CSI management and contractors’ files & contracts
  • Jobs Billed in the Month
  • Monthly Contract Review
  • Monthly client KPI pack (Monthly Report)
  • Keeping Cost plan / financial records up to date
• To assign PPMs and reactive tasks to the appropriate resources to ensure all tasks are completed within the contractual KPI’s/ SLA’s and track all tasks via the Work Order / CAFM management system (Service Insight).
• To review and monitor vendor performance to ensure they deliver good quality of service and value for money
• To build a basic understanding and familiarity with site operations in order to better understand Client’s priorities and needs
• To carry out all administrative tasks associated with the management of the contract, ensuring auditable trails are maintained. Tasks to include :
• Raising monthly submission / invoice to customer
  • Maintaining records of all maintenance and extra work activities (quotes, service report sheets, POs etc)
  • Raising of and updating Purchase Orders
  • Supporting the achievement of service delivery KPI’s by actioning Work Orders
  • / Reactive tasks quickly and efficiently
  • Scanning & filing of service report sheets
  • Maintaining holiday records
  • Updating and maintaining personnel records including completed training
  • Processing timesheet data
• To undertake general office duties relating to the contract including:
• Correspondence and filing
• Minutes of meetings
• Preparation of reports and documentation (as referred to above)
• Subcontractor administration
• Oversee and maintain security vetting details for the operational teams & our 3rd party suppliers to ensure all contractual Security & Access requirements are adhered to
• Ensure all required documentation is obtained from Vendors – ie RAMS, COSHH, Competence, ATWs, Attestation letters / Background checks etc.
• Monitor and control monthly Statutory & Non-Statutory Maintenance Schedule in line with Service Insight in line with contractual KPI / SLA requirements
• HSE and Audit:
• All CBRE/Dell Audits preparation and Corrective action plan
• Logbook’s update /Creation
• Maximo
• My service
• Harbour
• HSE training for onsite team.
• Emergency response plans ,ATW,PTW and RAMS

PERSON SPECIFICATION

Education

• A good basic education is essential, with good levels of Maths and English (or equivalent).

Training

• Good PC based skills, with experience in Word/Excel and Outlook –
• intermediate level.

Essential

• HSE diploma and IOSH Certificate.

Experience

• 3 years’ experience in a similar role.

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Role Overview:

Client Contract Management:

• Establish clearly defined and measurable service output to meet client business needs.
• Monitor service delivery to client via customer satisfaction survey, audits, supplier evaluations, feedback from property standards and client evaluations.
• Maintain standards of service against CBRE Excellerate business process & SLA.

 Manage Staff:

• Develop and cross train staff to create a multi-skilled resource base.
• Manage individual performance productivity, efficiency through setting objectives, counseling and ensuring ongoing development.
• Maintain work performance and standards of conduct in line with policy and legislation, taking corrective and/or disciplinary action as necessary.
• Monitor performance output of supplier’s staff against formal contract and Service Level Agreement (SLA’s) taking relevant/corrective action to resolve any delivery inefficiencies.
• Maintenance of staff discipline
• Training plans approved.
• Code of conduct upheld.
• Improvement plans in place.

 Security Management:

• Ensure compliance with client and CBRE Excellerate security standards.
• Monitor security systems and procedures.

 Manage financial performance:

• Monitor contract performance against budgets.
• Establish ongoing budget requirement capable of supporting both client and business objectives.
• Develop suitable initiatives capable of ensuring client savings and business requirements.
• Track expenses against forecasts / budget.
• Identify and inform of potential expense exposure.
• Identify and implement potential savings.
• Comply with procurement standards.
• Effective inventory control.

 Maintenance Systems

• Manage required preventative planned maintenance for site equipment.
• Ensure adherence to required standards.
• Ensure compliance to Regulatory requirements.

 Health and Safety:

• Establish & maintain awareness of both business and client Health & Safety policies, procedures & legislation.
• Working knowledge of the Occupational Safety and Health Act to ensure that working practices comply with the legislation.
• Identify and inform to potential exposure on safety and environmental act.

 Manage site technical services:

Supply / Control / Maintain / Manage non - production related site equipment which can include.

• Steam.
• Compressed Air.
• Municipal and borehole water.
• HVAC and Refrigeration.
• Site assets, building and grounds.
• Electrical equipment.
• Electricity and Generators.
• Handling equipment/hoists.
• Dock levelers.
• Waste water and effluent.
• Steam and condensate reticulation.

 Manage and Control 3rd Party suppliers:

• Catering.
• Cleaning.
• Security.
• Ensure 3rd Party Suppliers comply with delivery requirements.
• Supplier Performance measures completed.

 Projects:

• Feasibility study.
• Project plan (mechanical).
• Implementation of project plan.
• Track expenses against the budget.
• Technical support.

 Reporting:

• Operations.
• Finance.
• EHS.
• SLA.

 Required Competencies:

• Sound Communication Skills.
• PC Skills.
• Team Development.
• Coaching Skills.
• Strategic Orientation.
• Business Acumen.
• Planning and Organising.
• Performance Focused.

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Main purpose / objective of the position:

• Support an effective computer environment to make users more productive in executing their business processes.
• Ensure minimal disruption in user IST environment by solving problems on time and getting to root causes and therefore eliminate problem from not happening again.
• Assist in giving user an excellent experience within their IST environment.
• Stock control for all end user IT equipment & software licenses, allocating notebooks.
• Stock allocation of all mobile products including sim cards, ensuring most costs effective packages are used and sims not being used are cancelled. (prevent abuse).
• Obtaining like for like quotes from approved suppliers.
• Creating purchase orders and GRN’s (as per approval from IT).
• Storeroom stock control.
• Ensuring minimum stock levels are kept at all time.
• Ensuring recoveries from staff when negligent in damaging loosing user equipment.
• Placing order with Vendors and follow up to ensure service or equipment delivered.

Experience / Education:

• 3-5 years’ experience with IT stock and procurement.

Skills required:

• Systematic problem finding and solving Skill, Support Skill, Telephone Skills,
• Organizational skills, Computer Technical Skills, Teamwork, Customer Care, Service Excellence, Communication.

Competencies required:

• Confident, Communication, positive, team player, analytical, self-motivation, enthusiasm, proactive, independent, customer focused.

Major drivers of work volume:

• Telephone Skills, Effective Communication Skill, User Computer Literacy, Software Installations/Upgrades, Administration and tracking.

Interface / relationships with:

• Internal: All companies within the group of companies plus all IT staff.
• External: Various suppliers and service providers
• KPI’s
• Asset and stock management always updated. (Required for billings/recoveries).
• Mobile sim management always updated and, on most cost, effective package.
• Continual follow up and pushing suppliers to deliver equipment/services.
• Obtaining accurate quotes within SLA.
• Teamwork.
• Minimum stock levels always kept
• Communication

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Role Overview:

• Performs a variety of asset and site monitoring plant checks, basic repair, basic installation, and/or
• modification services or machine servicing under supervision.

Key objectives of the role (Not exhaustive or necessarily in order of importance):

• Undertake maintenance procedures, regular checks and routine inspections on equipment in conjunction with the maintenance team.
• Ensure the continuous operation of the installed system.
• Undertake repair and minor works associated with the installed services relevant to their job designation.
• Assist and enhance service delivery through best practice and the effective use of site systems and equipment.
• Carry out personal risk assessments of maintenance and repair activities.
• Maintain Plant room condition is to best practice with support with the Plant Cleaner and Shift Team.
• Ensure all self delivery work and contractor activities are carried out in accordance to CBRE site Health & Safety procedures.
• Direct any out of lines to appropriate channels to address out of line situations.

The successful candidate will have the following background

• Minimum of 3 years’ experience in a related field. Supervisory Training Certificates
• Recognised Apprenticeship
• Previous experience working in a similar building environment/business.
• Prefer experience relevant experience within the Data Centre

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Role Purpose:

To manage and maintain the smooth running of the hard services team on site in alignment to the service level agreements. This position will be responsible for implementing the most effective maintenance strategy in order to preserve asset life while utilising labour in the most effective manner. Will be required to maintain a high level of communication with the customers and prepare reports detailing the work progress and circumstances when incidents occur. To stand in for the General Manager and attend client meetings.

Liaison with the client, supplier partners and ref site visitors. Ensure that the sites are run as per agreed SLA's.

Key Responsibilities:

• Manage and be accountable for technical support for the site
• Responsible for the availability of all prime utilities to the customer.
• Ensure call out Ratio and cover is maintained at all times.
• Ensure that the teams are displaying the correct image and behaviors required by the company to deliver a high-quality engineering service to the client.
• Ensure that the team is given the knowledge and support to work well within the team and all visiting contractors are effectively managed and that the client is achieving value for money from those suppliers.
• Seek out all small project opportunities
• Ensure statutory inspections are planned and executed within agreed time scales.
• Ensure CMMS activities are carried out within the agreed time scales and all relevant assets are identified with job plans etc.
• Ensure that breakdowns are managed effectively, provide technical support when required and be responsible for communicating with the customer when services or environmental conditions could be compromised.
• Responsible for ensuring that all system data is maintained to high standards, this includes keeping the asset database up to date when plant equipment is replaced and ensuring that engineering maintenance activities are recorded properly, this includes the accuracy of all kept documentation.
• Work closely with the General Manager and Soft Services Lead to ensure all staff is fully communicated with and that day-to-day HR management complies with CBRE Excellerate processes.
• Complete annual appraisals and identify training needs where required to develop staff and maintain compliance to statutory legislation.
• Ensure visiting contractors have Permits to work, observation reports are done, check equipment used and systems of work used on site. Produce reports and updates for activities related to this work if appropriate.
• Provide feedback regarding contractor performance.
• Responsible for compliance to site Health and Safety procedures which may be a combination of both the Client and CBRE Excellerate.
• Ensure monthly toolbox talks are carried out.
• Work closely with the Technical Support Team
• Review and approve risk assessments and method statements prior to work commencement
• Carry out and document inspections of site and work equipment
• Working in partnership with the General Manager to ensure full integrity of teams to ensure that supervisory cover is available within the teams and the client in order to plan work within site areas.
• Working with the Leading Heads, ensure that critical plant spares are identified and maintained.
• The post holder will follow safe systems of work, taking reasonable care of their own health and safety and that of others. Eliminating or reducing where practicable by complying with site safety rules and instructions and reporting hazards to management for prompt action. Timely feedback on work/contractor status to helpdesk
• Track expenses against forecast / budget with on-site finance \
• Responsible for input on all hard services during the budgeting period
• Responsible for input on all hard serviced during the forecasting periods
• Ensure variance reporting is sufficiently and timely given in terms of tracking actuals against forecast and budget.
• Identify and inform on potential expense exposure
• Identify and implement potential savings
• Comply with procurement standards
• Effective inventory control
• Upkeep of energy monitoring system
• Update SLA’s as and when required
• Close out of Audit findings tracked till close out
• Such other duties as required by the operational needs of the site.

Dimensions:

• Responsible for Technical/Hard Services team
• Ensure the Client, General Manager, Team and customers are kept fully informed at all times.
• Full accountability for technical delivery against the Client SLA.

Qualification, Experience:

• Extensive Technical knowledge
• Electrical trade tested
• Project management
• Government Certification advantage
• Building Services Knowledge especially the maintenance of building service systems within a large organization
• Mechanical and Plumbing Knowledge
• Facilities Management understanding
• Health and Safety Management Knowledge and Experience
• Supervisory leadership experience in control of a technical team
• Minimum 5 years’ experience in a trade or craftsman position
• Understanding HVAC controls and instrumentation
• Knowledge of Planned Maintenance in critical environments advantageous

Knowledge and Skills Required:

• Analytical skills, problem solving, attention to detail, ability to delegate. Innovative, organization and planning skills, financial & business acumen, co-coordinating skills, marketing
• FULL computer literacy
• Customer service orientation
• Inter-personal sensitivity and people management
• Formulating and implementing best practice strategies and concepts
• Planning, coordinating and delivery of technical projects

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Main purpose of the role

The main purpose of the role is to ensure the smooth running and efficient operation of buildings systems and equipment. This role plays a critical part in maintaining the integrity and functionality of various building services, with a focus on HVAC and electrical systems.

Experience / Education:

• Grade 12 with technical subjects
• HVAC background
• Minimum 2 years’ experience in a building services environment
• Single phase electrician
• Driver’s License

Skills required:

• Problem solving skills
• Methodical
• Basic Computer literacy

Knowledge required:

• Occupational Health and Safety requirements
• Advanced understanding of general maintenance procedures and techniques

Main tasks:

• Inspecting a building, equipment and systems to identify any issues
• Developing and implementing preventative maintenance procedures
• Managing heating and plumbing systems to guarantee functionality
• Planning and scheduling repairs
• Conducting periodic quality checks on equipment and systems
• Maintaining the inventory records for equipment and supplies
• Fault finding and troubleshooting
• Performing repairs
• Conducting assessments and providing accurate reports