Facility Management Specialist at Accenture

Job Description

Job Summary: 

• The Workplace Specialist supports the daily operation, maintenance, and improvement of the organization's physical infrastructure and facilities. This role ensures facilities are safe, functional, efficient, and compliant with regulatory standards.
• The specialist works closely with internal teams, suppliers, and contractors to coordinate maintenance activities, oversee facility projects, and resolve facility-related issues.
• They oversee and manage Office-related projects in a manner consistent with the Company’s financial and operational objectives, while assuring quality and efficient service.

Key Responsibilities:

• Plan, manage, monitor and control multiple FM processes, budgets and policies to meet business objectives.
• Account for results of work and customer satisfaction across areas of responsibility.
• Lead and manage a team
• Participate in the strategic review of business operations and implement subsequent outsourcing decisions.
• Develop and manage contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget).
• Evaluate direct reports and provide formal counseling and mentoring to staff.
• Contribute to department’s strategic plans.
• Develop and lead programs/projects with high complexity.
• Design and implement programs and processes to deliver operational effectiveness targets.
• Actively participate in sharing best practices across departments.
• Manage budgets ($1M).
• Manage and ensure consistent application of human resource processes including career development, salary review, recruiting and performance management within area of responsibility and in accordance with local legislations and rules.

Knowledge and Skill Requirements:

• Knowledge of facility operations and/or customer service delivery.
• Strong commercial skills
• Superior interpersonal and customer relationship skills.
• Strong leadership and motivational skills.
• Strong written and oral communication skills.
• Excellent problem solving and decision-making skills.
• Ability to manage operating and capital budgets.
• Strong time management skills.
• Strong program/project management skills.
• Knowledge and experience using various computer systems.
• Strong contract management skills.

Work Environment:

• Primarily on-site role.
• May require lifting, standing, or walking for extended periods.
• Occasional evening or weekend work for emergencies or special projects

Qualification

Qualifications:

• Education: Associate’s or Bachelor’s degree in Facilities Management, Business Administration, or related field preferred.
• Experience: 5 years of experience in facilities operations or building maintenance.

Skills:

• Strong problem-solving and organizational skills.
• Familiarity with building systems (HVAC, electrical, plumbing).
• Proficiency with facility management software (e.g., CMMS).
• Basic knowledge of OSHA and local building codes.
• Excellent communication and interpersonal skills.

Certifications (preferred):

• Facilities Management Professional (FMP)
• Certified Facility Manager (CFM)
• OSHA 10/30 Certification
• Project Management