Fibre Key Account Manager at Optimal Growth Technologies

Purpose:

• The Fibre Direct Sales Representative is responsible for promoting and selling Fixed products, including Fibre and Fixed Wireless Access (FWA).
• The role involves actively engaging with potential customers in designated territories (areas of opportunities identified) to drive market penetration, increase customer adoption, and achieve sales growth targets.

Key Responsibilities:

Sales and Market Penetration:

• Identify and engage potential customers in targeted areas to promote Fixed products (Fibre, FWA).
• Conduct door-to-door sales, community activations, and on-the-ground campaigns to showcase product benefits.
• Ensure clear demarcation between Direct Sales Teams and Business Partners Foot Soldiers to avoid any overlap
• Achieve or exceed monthly sales quotas for Fixed products.

Customer Acquisition:

• Educate customers on the benefits of high-speed Fixed connectivity for personal use.
• Accurately complete sales application forms and obtain the necessary customer documentation.
• Ensure a smooth onboarding process with clear communication and timelines, covering the entire sales cycle.

Relationship Management:

• Build and maintain strong relationships with customers and provide ongoing support to improve adoption of Fixed products. (Creating a presence in the areas allocated for sales)
• Act as the point of contact for initial customer queries, installation updates, and troubleshooting guidance. (supported by regional teams and head office)
• Collaborate with the specialist to leverage any additional events happening in the area.

Territory Coverage:

• Maximise customer reach in identified priority zones with high potential for Fixed product adoption.
• Provide daily / weekly market insights, including feedback on competitor Fixed products, pricing, and customer preferences. (check-in)

Feedback and Reporting:

• Approved order Sales achieved
• SB analysis on coverage and area insights
• BS analysis on coverage and area insights
• Retail stores analysis
• Training Report for the stores
• Attend team meetings to provide feedback on day-to-day activities.
• Prepare weekly report for management highlighting

Competitor activity

• Issues to consider (Field and in stores) 
• Schedule and attend store training meetings
• Communicate with CS regarding issues relating to their stores
• Check for Marketing point of sale while in stores
• Share product and services updates from H/O with stores
• Share best practice on selling FTTH products

Sales

• Setup sales activations
• Leaflet drops and marketing initiatives to enable sales.
• Attend training when required
• Being in stores for 3–4 days per week, with one day allocated for his weekly activations