Fiduciary Portfolio Oversight Specialist (Cape Town based) at RMB - Rand Merchant Bank

Job Description

To perform the trustee oversight functions in respect of a Collective Investment scheme in order to protect the unit holders

• Deliver against operational and cost targets.
• Prioritize resource allocation to minimize and reduce wastage.
• Monitor costs for the financial year according to the operational plan.
• Allocates and approves expenditure.
• Identify, control and escalate potential risks that may lead to increased costs.
• Deliver customer experience excellence aligned to Organizational values and service standards.
• Build professional long-term relationships with customers based on trust that builds the brand.
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service.
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application.
• Provide customers with relevant information to keep them informed of products and service options.
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Engage in cross-functional relationships to obtain and to provide work support.
• Read, interpret and apply trust document language to specific situations, overseeing the frequent distributions of cash or assets by the management company.
• Conduct comprehensive reviews of account activity and terms of all types of accounts following relevant policies/procedures.
• Identify customer needs and offering solutions.
• Proactively oversee fiduciary risk exposure within the Collective Investment Schemes for which we are appointed.
• Oversee client accounts in order to create, expand, and serve relationships.
• Perform internal audits to verify compliance with established standards and partners directly with risk partners.
• Provide CIS fiduciary oversight and answers difficult or complex questions regarding collective investment schemes and portfolio fiduciary risk and compliance oversight.
• Review documents and works with team members to ensure proper documentation of management company actions, policies and procedures.
• Make decisions in complex situations requiring excellent understanding of the function, policies, procedures, and compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives.
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by organization and review in response to audit findings and changes.
• Develops an understanding of risks and risk management approaches.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialization and identify risks.
• Educates others and makes suggestions for improvements.
• Networks and participates in specialist risk forums where required.
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
• Provide timeous reports on management company conduct and oversight, scheme audit reporting and processes as well as regulatory reporting required from time to time.