Field Application Engineer - Johannesburg-Bedfordview at Henkel

What you'll do

• Conducting frequent field visits by car and gathering end user insight Leverage customer feedback to drive optimization in customer service and identify new business opportunities
• Responsible for directly communicating with sales, marketing, PD, Innovation or project team members.
• Promote internally SBU innovations and best learnings cross accounts.
• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
• Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS)
• Responsible for products application / technical training and coaching of field sales forces and customers.
• Support standardization process of technical documents & ensure same data in all platforms
• May supervise the laboratory work (incl. prioritization) for samples coming from customers and report technical results to customers
• Stay up to trend on latest local regulations in related industry such as construction.

What makes you a good fit

• University degree in Engineering field, preferably in Chemical Engineering,
• Civil Engineering Up to 3 years of experience in end user understanding in field, experience working with professionals
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent oral and written communication skills in English & Local languages with the ability to interact effectively with all levels of management
• Highly adaptable to different work environment & different customers
• Advanced user of MS Office applications
• Flexibility to travel frequently
• Driving license is a must