Field Engineer at AVI Limited

• We’re looking for a Field Engineer to join our AVI IT Shared Services Division. You’ll be the technical problem-solver our business relies on: Installing, maintaining, and supporting all PC hardware and software, ensuring optimal system performance, and delivering exceptional service to end users across our brands. 

Reporting to: Field Engineering Team Lead
Location: Bryanston, Johannesburg 

What You’ll Do

• Provide on-site technical support, diagnosis, and resolution for hardware and software issues.
• Install, configure, maintain, and troubleshoot PCs, printers, handheld devices, and peripherals.
• Maintain IT asset accuracy, ensuring hardware is up to date and compliant with patch standards.
• Log and resolve service tickets promptly, escalating issues where necessary.
• Build strong working relationships with end users, colleagues, and vendors to ensure service excellence.
• Support AV/boardroom equipment and conduct regular checks to ensure functionality.
• Participate in projects, deployments, and upgrades as part of continuous improvement initiatives.
• Maintain up-to-date documentation of all installations, repairs, and asset changes.
• Be available for standby support on a rotational basis (every 7 weeks). 

What You’ll Bring

Experience:

• 5–8 years’ experience in a similar Field Engineering or Desktop Support role.
• Minimum 5 years Proven hands-on support experience with Dell and HP hardware (minimum 5 years).
• Strong background supporting iPhones, iPads, and tablets in a corporate environment.
• At least 3 years’ experience engaging directly with executive-level users.

Qualifications & Certifications:

Essential:

• Matric/Grade 12,
• A+
• N+
• MCSA or MCSE 

Advantageous:

• Diploma in IT
• CompTIA certifications
• Networking qualification 

Additional requirements:

• A valid driver’s licence and a reliable vehicle
• The role requires travel to sites as needed

Technical Strengths:

• Comprehensive knowledge of hardware troubleshooting and replacement procedures.
• Familiarity with current network protocols, operating systems, and IT standards.
• Ability to interpret technical manuals and OEM guides.
• Skilled in vendor engagement and managing third-party service escalations (Dell, Altron, Ricoh, Xerox, etc.).