Field Engineer at KONE

The Opportunity

• We’re seeking an energetic and skilled Field Engineer to join our maintenance team in Johannesburg. In this critical role, you’ll provide technical expertise to resolve complex issues, support our maintenance technicians, and ensure the safety and performance of KONE’s elevators and escalators. As a role model for KONE’s values—Care, Customer, Collaboration, and Courage—you’ll drive quality service and foster proactive communication with customers and end-users.

Key Responsibilities

• Resolve complex technical issues assigned by the Technical Helpdesk (THD) on both KONE and various Non-Kone Equipment (NKE) products, providing remote and on-site support to maintenance technicians.
• Conduct technical due diligence for new equipment (KONE or competitor products) as requested by sales or supervisors.
• Identify and address technical issues or safety hazards in equipment to prevent callouts, creating sales leads where applicable.
• Perform tests and final inspections on KONE and non-KONE (NKE) elevators and escalators to ensure compliance with safety and performance standards.
• Provide feedback to the THD Manager on product improvements, repair needs, or methods to reduce callouts and enhance safety.
• Provide timely, professional feedback on all requests assigned to you by the THD Manager.
• Identify technical competence gaps for maintaining new equipment and communicate them to the Maintenance Supervisor or THD Manager.
• Troubleshoot and resolve issues with remote monitoring and alarm systems.
• Plan and manage workload effectively in collaboration with the THD Manager.
• Uphold safe working practices, adhering to KONE’s maintenance and safety protocols to protect end-users and colleagues.

What we are looking for

Education

• N6 Diploma in Mechanical or Electrical Engineering or a related qualification, plus an elevator trade test certificate.

Experience

• Minimum 5 years of experience in elevator installation and/or maintenance.
• Experience as a Field Engineer/Adjuster in the Elevator & Escalator Industry would be advantageous.

Skills & Qualifications

• Strong problem-solving and analytical skills to tackle complex technical challenges.
• Knowledge of non-KONE (NKE) products is an advantage.
• Experience with escalator maintenance is a plus.
• Excellent communication skills for collaborating with teams and engaging with customers.
• Valid driver’s license and willingness to travel to client sites as needed.
• Available to travel on short notice to support teams with high-profile client requests or urgent requests in their respective regions.
• Available to work overtime for urgent requests on short notice.
• Ability to work independently from the line manager and coordinate with respective teams in their regions where support is provided.
• Attributes: Enthusiastic, proactive, and committed to safety and quality.